Incoming Calls Showing Long Distance +1 Prefix

[DJaxx]

Good morning;

I have a Motorola KRAZR phone and just purchased a 2010 3.8L Premium Genesis.

I was able to sync it up with the integrated Bluetooth without incident, however all of the incoming calls (even though they are local) have a leading +1 prior to the number and thus showing as unknown in the Nav display.

My phonebook has the proper names and area codes forming a 10 digit string (Example: 000-000-0000), but the incoming call is displayed as: +1-000-000-0000. I have tried everything I know to identify why the leading +1 prefix is appearing, but to no avail. The +1 prefix thus will not sync up with my address book and the caller is highlighed as "unknown".

Anyone experienced this and if so, any suggestions to remedy?

Thanks to all for any assistance you can provide.

 

[ctrcbob]

Although I can't help you with your exact question, I will tell you what the "+1" normally means.

When you want to call an international number from the USA or Canada, the method used to tell your carrier that the following numbers are for an international call is for you to dial "011", then the country code for the country you want to call, and then the phone number for the person you want in that country. When you are in another country, other than the USA or Canada, you have to dial their own international access code to call another country. Example, from France, and other countries, the access code is "00" then the country code for the country you want to call, then the phone number for the person you want in that country.

Well, it can get confusing because every country can have a different international access code. By international agreement, and so that you don't have to remember the international access code from each country, it was agreed that when you use the "+" sign, it means that the following is an international call, no matter what country you are calling from. To call the USA from Europe, dial +1 xxx xxx xxxx.

OK, that shows what the "+" sign means. Now how about the "1". The USA (not sure about Canada) has been assigned the country code "1", so when I am in France or Italy, and I want to call someone in the USA, I dial +1 and the area code and number.
I.E. +1 xxx xxx xxxx and the call goes through. From the USA, when I want to call friends in France, I dial +33 and then the local number for the friends I want to call, as the 33 is the country code for France. For Italy, I dial +39 and the local number, etc.
For Australia, I dial +61 and the local number, etc. These are the only three countries I call.

Note that I only use the "+" when I call from my cell phone (Either my Motorola V400 or my Motorola SLVR L9). When I call Europe from my home phone, I use the 011 prefix.

Now, for your problem, sometimes, when I receive a call to my cell phone, from overseas, sometimes I get the whole number, (+1 xxx xxx xxxx) and sometimes I get the name of the person that I have in my cell phone, even when in my car using Bluetooth. Don't know why, and don't care.

I know this does not fix your problem, however you now can understand what the meaning of "+1" is. (It looks like you are receiving a call from an overseas number, but I know you said that this happens with local calls).

 

[DJaxx]

Although I can't help you with your exact question, I will tell you what the "+1" normally means.

When you want to call an international number from the USA or Canada, the method used to tell your carrier that the following numbers are for an international call is for you to dial "011", then the country code for the country you want to call, and then the phone number for the person you want in that country. When you are in another country, other than the USA or Canada, you have to dial their own international access code to call another country. Example, from France, and other countries, the access code is "00" then the country code for the country you want to call, then the phone number for the person you want in that country.

Well, it can get confusing because every country can have a different international access code. By international agreement, and so that you don't have to remember the international access code from each country, it was agreed that when you use the "+" sign, it means that the following is an international call, no matter what country you are calling from. To call the USA from Europe, dial +1 xxx xxx xxxx.

OK, that shows what the "+" sign means. Now how about the "1". The USA (not sure about Canada) has been assigned the country code "1", so when I am in France or Italy, and I want to call someone in the USA, I dial +1 and the area code and number.
I.E. +1 xxx xxx xxxx and the call goes through. From the USA, when I want to call friends in France, I dial +33 and then the local number for the friends I want to call, as the 33 is the country code for France. For Italy, I dial +39 and the local number, etc.
For Australia, I dial +61 and the local number, etc. These are the only three countries I call.

Note that I only use the "+" when I call from my cell phone (Either my Motorola V400 or my Motorola SLVR L9). When I call Europe from my home phone, I use the 011 prefix.

Now, for your problem, sometimes, when I receive a call to my cell phone, from overseas, sometimes I get the whole number, (+1 xxx xxx xxxx) and sometimes I get the name of the person that I have in my cell phone, even when in my car using Bluetooth. Don't know why, and don't care.

I know this does not fix your problem, however you now can understand what the meaning of "+1" is. (It looks like you are receiving a call from an overseas number, but I know you said that this happens with local calls).

Thanks ctrcbob! Appreciate the confirmation. I was aware of the +1 origin, but for the life of me I have no idea why it is showing this way on the Nav. Moreover my phonebook does not have any numbers saved in this fashion.
Canada is identical to the US as all you require is the 1 prior to the 10 digit number.....I am in the US frequently and the protocol is identical

Perhaps it is a factory preset from Korea given these cars are manufactured overseas and not in the US or Canada?

Thanks again for your help and hopefully someone else on this forum has experienced this issue and can lend insight.

If not, I guess it is back to the dealer for guideance.