Thanks, saw this and read through a few posts. Seems these are specific to a dealership or issue. Guess was looking more for an overall - i.e. is there a standard that is shared and felt across dealerships. Maybe it's further in the list of threads.Take a look at this thread.
Valet service - pick up drop off. Complimentary maintenance service. Do they take care of you or is it a pain to get sheduled, wait time, etc.? Feel like an upscale service? Seems like some of the dealerships around me are shared with the hyundai centers which are more basic centers.I am Canadian, my experience has been excellent so far. I haven't any service done yet though. If you want to know about anything specific, feel free to ask
Allright, we'll try that route although I think there will be even fewer responses. Looking more specifically for Genesis Raleigh or Genesis Cary in North Carolina.I don’t think (and I could be wrong) we have any members that have used all the dealerships. So you are going to get anecdotal responses about particular dealerships. Since I don’t think you are going to be going to all Genesis dealerships either why don’t you ask a more specific question about a specific dealer.
Cleanliness is usually a good sign of proper processes and protocols being in place. Effective management and good training. Or the janitor could just be the best worker there.Check out the Service area to see how clean it is. Back in early 1992, I had to deliver some parts to an Infiniti dealer in Rochester NY. (Infiniti & Lexus we’re only introduced in 1989). Their service area was IMMACULATE. Spotless. You could eat off the floor.
If or when Genesis gets their own stand alone dealerships, I wonder what their service areas will look like. At the moment, all Genesis dealers in my area of Florida are
really Hyundai dealers that also sell Genesis.
(My Mercedes Dealer also had a very clean service area). (No longer have that E350).
good to know and hopefully you get better service going that route. thanks for posting.Read my thread "driver seat issues and dealership woes"...
Probably isolated, but more frequent than established luxury brands is my guess. Until Genesis gets stand alone dealerships and the dealerships fully embrace the Genesis business model, there will likely be less than stellar experiences.
From now on I will be scheduling dealership service appointments via the Genesis customer care line at their recommendation.