Just bought a G80, trouble with connected services

[MetalBird]

Hello all! Just bought a 2021 G80 prestige / technology package.

I am trying to set up the Genesis app, digital key, etc. I continue to encounter server errors, loading failures and other issues. Can anyone steer me in the right direction on this? Do these services typically work, or is this a common issue?

 

[joegr]

You have to prove to Genesis that you now own the car. You have to send scans of the needed documentation for that to them. I don't remember where, but look around on the owner's site.

Genesis Owners Homepage | MyGenesis

Welcome to the Genesis owners homepage. Discover exclusive online resources and information on the MyGenesis site.

owners.genesis.com

 

[MetalBird]

You have to prove to Genesis that you now own the car. You have to send scans of the needed documentation for that to them. I don't remember where, but look around on the owner's site.

Genesis Owners Homepage | MyGenesis

Welcome to the Genesis owners homepage. Discover exclusive online resources and information on the MyGenesis site.

owners.genesis.com

Appreciate the reply, and that makes total sense. I did some googling, and I think I found it. Thanks again!

 

[desumme]

You have to prove to Genesis that you now own the car. You have to send scans of the needed documentation for that to them. I don't remember where, but look around on the owner's site.

Genesis Owners Homepage | MyGenesis

Welcome to the Genesis owners homepage. Discover exclusive online resources and information on the MyGenesis site.

owners.genesis.com

Yes, I just went through this. It wasn't very intuitive on the website, so I ended up calling or emailing Genesis tech support and they walked me through the process.

 

[MetalBird]

Yes, I just went through this. It wasn't very intuitive on the website, so I ended up calling or emailing Genesis tech support and they walked me through the process.

Thanks for the info!