DDSC
New member
- Joined
- Jul 4, 2023
- Messages
- 1
- Reaction score
- 0
- Points
- 1
- Genesis Model Year
- 2021
- Genesis Model Type
- Genesis GV80
How much does this beautiful car (2021 GV80 3.5), I mean, do the connected ‘services’ annoy me? Let me count the ways.
This car was a Top Safety Pick+ in the IIHS ratings. I fell in love with it. I enjoyed my test drive. I found my car at a different dealership, the dealership where I’d done my test drive tried to charge me $5K more to get it for me than the dealership that had it was charging. The original dealership had one to trade (the one I test drove), but did not. I bought from the other dealership.
(Side note. My husband and I read lots of reviews stating how terrible the app interface and ‘luxury treatment’ of customers was. How bad could it possibly be, I wondered? Well.)
I bought the car on 5.29.21. It took the dealership over two months to get my connected services ‘connected’. Strike one, especially since my account states that those ‘services’ expire on 5.29.24. (I tried to get the date adjusted accordingly, but to no avail.)
In January of 2022, I had my car serviced at the first dealership. They seemed surprised that I wanted service valet services, but complied. That was the very last time the surround view of the car worked in the app.
I’ve tried to get the vehicle driving report each month, and have messaged about it several times. It has never been available.
The electronic key - the one used with the cell phone - is not available for iPhone. Is Genesis even aware how MANY people carry iPhones? Speaking of iPhones, why is AirPlay not available wirelessly?! I guess I should be glad my phone is always charging when I use AirPlay, but then the magnetic charger is pointless, isn’t it.
I’ve enabled the app on Alexa. I have it on my watch. The app on my watch is a joke - it recently said I needed to sign in on my phone, first. And speaking of signing in on my phone, I have to do so EVERY SINGLE TIME, usually with two or three CAPTCHA challenges. And no, I am in no way timid around technology, everything else I use can be set up to my satisfaction - everything except the Genesis app. I’ve directed my phone and my iPad to remember me. I have my password stored. I have to sign in every single time. Moreover, when I seek to contact Genesis, I have to ENTER my VIN and the mileage. On my app. My personalized app that stores this very information. So I have to open the app on another device to access this information whilst entering it THROUGH THE APP. Strike two. (Three, four, etc.)
Earlier this year, I chose to go to a local dealer (Hyundai) for an oil change, because I didn’t feel like dealing with my Genesis dealer - especially since I could not schedule a service appointment online. Seriously?! The Hyundai service department employees were kind and welcoming, I asked the service advisor to be certain that fluids got topped off, as my windshield-wiper fluid was low. He assured me they would be. Over $100 and an hour later, I drove off. About ten minutes down the road, I realized that the wiper fluid had NOT been replenished. I was not happy. I mention this not because I expected Genesis (-level) service, but because I fear this might be something systemic in the Hyundai/Kia/Genesis organization.
I received my recall notification in the mail. I attempted to make an appointment at my (closest) dealer. It was not possible to do this online. I finally ended up calling one day via the car, based on a service reminder. A long sob story telling me that Genesis has had difficulty maintaining valet services at its dealerships was meant to prepare me for the fact that I’d have to take the time to drive my car to the dealership for servicing. Genesis can’t keep people employed for this. Really?! How DO the other luxury car companies manage? I’m guessing they compensate their employees appropriately. I mean, who wouldn’t enjoy getting to drive these cars? So, yeah, by this point I was disgusted. Add to that that I was further informed that they service Genesis vehicles only on T-Th, and then was offered an appointment more than two weeks in the future. (So many more strikes…)
Not only that, but a few days ago literally every warning light decided to light up. It took a few days for my app to get on board with this information, but at this point, I have no idea WHAT to believe. Ostensibly, power brake fluid (called brake oil in the SMS messages), is low. Forward crash avoidance is messed up. The parking brake light is on all the time. Sometimes I can set the brake, sometimes I can’t. The other day, my seating position did not engage. Yesterday, it decided to work again (it’s programmed). Lane-keeping warning is supposedly also messed up, as is the ABS. I notified the dealership. They have me on a call list, supposedly, but I’ve already received redundant reminders to confirm my appointment next week.
The plan is to provide me a car while they work on mine. I guess I should not hold my breath.
(On 5.29.24, I’ll likely receive a reminder to PAY for the connected services. You know, the ‘services’ that don’t even allow for a simple update of the map system that doesn’t involve a computer transfer via outside memory.)
As a car manufacturer and service provider, you should constantly be selling your brand. Every interaction I’ve had with Genesis since the very beginning should have been an opportunity to impress me, to ensure that you would keep me as a customer. For that matter, I would think you’d want your customers to speak positively about the brand and the service. All I can say at this point, is, no wonder you’ve had a hard time establishing yourselves as a luxury car company.
This car was a Top Safety Pick+ in the IIHS ratings. I fell in love with it. I enjoyed my test drive. I found my car at a different dealership, the dealership where I’d done my test drive tried to charge me $5K more to get it for me than the dealership that had it was charging. The original dealership had one to trade (the one I test drove), but did not. I bought from the other dealership.
(Side note. My husband and I read lots of reviews stating how terrible the app interface and ‘luxury treatment’ of customers was. How bad could it possibly be, I wondered? Well.)
I bought the car on 5.29.21. It took the dealership over two months to get my connected services ‘connected’. Strike one, especially since my account states that those ‘services’ expire on 5.29.24. (I tried to get the date adjusted accordingly, but to no avail.)
In January of 2022, I had my car serviced at the first dealership. They seemed surprised that I wanted service valet services, but complied. That was the very last time the surround view of the car worked in the app.
I’ve tried to get the vehicle driving report each month, and have messaged about it several times. It has never been available.
The electronic key - the one used with the cell phone - is not available for iPhone. Is Genesis even aware how MANY people carry iPhones? Speaking of iPhones, why is AirPlay not available wirelessly?! I guess I should be glad my phone is always charging when I use AirPlay, but then the magnetic charger is pointless, isn’t it.
I’ve enabled the app on Alexa. I have it on my watch. The app on my watch is a joke - it recently said I needed to sign in on my phone, first. And speaking of signing in on my phone, I have to do so EVERY SINGLE TIME, usually with two or three CAPTCHA challenges. And no, I am in no way timid around technology, everything else I use can be set up to my satisfaction - everything except the Genesis app. I’ve directed my phone and my iPad to remember me. I have my password stored. I have to sign in every single time. Moreover, when I seek to contact Genesis, I have to ENTER my VIN and the mileage. On my app. My personalized app that stores this very information. So I have to open the app on another device to access this information whilst entering it THROUGH THE APP. Strike two. (Three, four, etc.)
Earlier this year, I chose to go to a local dealer (Hyundai) for an oil change, because I didn’t feel like dealing with my Genesis dealer - especially since I could not schedule a service appointment online. Seriously?! The Hyundai service department employees were kind and welcoming, I asked the service advisor to be certain that fluids got topped off, as my windshield-wiper fluid was low. He assured me they would be. Over $100 and an hour later, I drove off. About ten minutes down the road, I realized that the wiper fluid had NOT been replenished. I was not happy. I mention this not because I expected Genesis (-level) service, but because I fear this might be something systemic in the Hyundai/Kia/Genesis organization.
I received my recall notification in the mail. I attempted to make an appointment at my (closest) dealer. It was not possible to do this online. I finally ended up calling one day via the car, based on a service reminder. A long sob story telling me that Genesis has had difficulty maintaining valet services at its dealerships was meant to prepare me for the fact that I’d have to take the time to drive my car to the dealership for servicing. Genesis can’t keep people employed for this. Really?! How DO the other luxury car companies manage? I’m guessing they compensate their employees appropriately. I mean, who wouldn’t enjoy getting to drive these cars? So, yeah, by this point I was disgusted. Add to that that I was further informed that they service Genesis vehicles only on T-Th, and then was offered an appointment more than two weeks in the future. (So many more strikes…)
Not only that, but a few days ago literally every warning light decided to light up. It took a few days for my app to get on board with this information, but at this point, I have no idea WHAT to believe. Ostensibly, power brake fluid (called brake oil in the SMS messages), is low. Forward crash avoidance is messed up. The parking brake light is on all the time. Sometimes I can set the brake, sometimes I can’t. The other day, my seating position did not engage. Yesterday, it decided to work again (it’s programmed). Lane-keeping warning is supposedly also messed up, as is the ABS. I notified the dealership. They have me on a call list, supposedly, but I’ve already received redundant reminders to confirm my appointment next week.
The plan is to provide me a car while they work on mine. I guess I should not hold my breath.
(On 5.29.24, I’ll likely receive a reminder to PAY for the connected services. You know, the ‘services’ that don’t even allow for a simple update of the map system that doesn’t involve a computer transfer via outside memory.)
As a car manufacturer and service provider, you should constantly be selling your brand. Every interaction I’ve had with Genesis since the very beginning should have been an opportunity to impress me, to ensure that you would keep me as a customer. For that matter, I would think you’d want your customers to speak positively about the brand and the service. All I can say at this point, is, no wonder you’ve had a hard time establishing yourselves as a luxury car company.
