Love car; dealer not so much

[Jon's GV60]

Genesis closed several dealers near San Diego, and only Genesis of Kearney Mesa is left, and the service staff --who are warm and welcoming--is overwhelmed.
Having said that, I was not impressed with the sales staff when I got the car. Their product knowledge was poor. I readily admit the car is very complicated. I needed a couple of months to really figure it out, and there are still some mystifying features.
The manual is maddeningly vague, so I found I was on my own, relying on forums and YouTube to get a better understanding of all the features.

 

[Sal Collaziano]

Genesis closed several dealers near San Diego, and only Genesis of Kearney Mesa is left, and the service staff --who are warm and welcoming--is overwhelmed.
Having said that, I was not impressed with the sales staff when I got the car. Their product knowledge was poor. I readily admit the car is very complicated. I needed a couple of months to really figure it out, and there are still some mystifying features.
The manual is maddeningly vague, so I found I was on my own, relying on forums and YouTube to get a better understanding of all the features.

Sorry to hear of the closing dealerships - but I'm glad forums are still a viable source of information. Were all the dealerships that closed stand-alone Genesis dealerships? Or Hyundai/Genesis combined?

In my experience, the salespeople know very little about the cars themselves. For some odd reason it's rare to find an actual car enthusiast selling cars...

 

[steveinarizona]

I agree with you about the manuals. They are huge but essentially useless. They seem to mostly focus on what can happen when a feature breaks but don't really tell us how to get or operate a feature.

I think this is a very useful forum. Just remember that forums are not statistically valid and a non working feature for a participant might be very rare or very common. I have learned much in this forum.

My sales person set my car up for me (phone as digital key, etc.) and even parked the car in a garage space at the dealership and showed me how to back it out while standing outside of the car and using the fob.

One of the adjustable features of the GV60 is the regeneration. There are far more options than for most EVs. Genesis uses a blended braking system unlike Tesla and Lucid which invoke the friction brake the instant one steps on the brake pedal (the Genesis will start doing regen and change to friction as you press it harder or faster). Some folks use the adjustable feature to drive it in one pedal mode; others, like me, prefer to use the accelerator and brake pedal the way they have done so for many years. The Genesis allows one to do either and also many points in between. For my desired driving style, I found that a forum member (@Looney100) was very similar in desires and that permitted me to adopt his settings which work great for me.

As an aside, one aspect of the GV60 that I dislike is that it won't permit me to completely store these settings. When I drive I like to have the car in "auto" mode with regen setting 1 (or zero depending upon how one counts it; I mean the setting farthest right). It will put me back one setting and I either have to drive that way or remember to pull the right paddle one time to get to my preferred setting. I suspect this may have something to do with how the company qualified the car under federal law and regulations but I don't know.

 

[SirJangle]

In my experience, the salespeople know very little about the cars themselves. For some odd reason it's rare to find an actual car enthusiast selling cars...

^^^THIS

I'm a car enthusiast. I've loved autos since my first Hot Wheels when I was 3 years old. I've known more about every single auto that I've bought or leased than any salesperson. I've never had to have them show me anything at delivery. I either already knew how or just figured it out for myself. You'd think they'd know more about what they're selling, but they just simply don't.

 

[steveinarizona]

^^^THIS

I'm a car enthusiast. I've loved autos since my first Hot Wheels when I was 3 years old. I've known more about every single auto that I've bought or leased than any salesperson. I've never had to have them show me anything at delivery. I either already knew how or just figured it out for myself. You'd think they'd know more about what they're selling, but they just simply don't.

It is hard to evaluate the knowledge of a sales person from a single encounter. I did my research before going in. My sales person did set up my digital key and showed me how to use the fob to back a car out of a space or garage. So he was at least reasonably competent.

Every dealer is supposed to have at least one and preferably two staff members whose job it is to be the knowledgeable persons about Genesis vehicles. There are two at my dealership. They are called "Genesis concierges".

Many of us at this forum do a good job of research before buying or leasing a car. But most car buyers/lessee don't.

While I do my research in advance, there are still many, many functions to adjust/turn on/turn off. If one has not driven a new car in the past few years, the ADAS functions might easily exceed one's knowledge base. What I recommend is that a driver new to the vehicle park it in a quiet place (a home garage works fine; there are no exhaust fumes to remove) and then work through the various menu choices and familiar oneself with the steering wheel controls. It is very rare that I need to adjust a feature while driving that I cannot do as I have set it app up in advance.