Multimedia Controller Not Responding

[MaC]

Hey all,

We just leased a new Genesis this week with the technology package, picked it up Monday. Love all the features and it drives great. But today the multimedia controller stopped responding and I have no clue how or what I could have done.

To be more specific the controller responds, to a degree. I can push it down and in any direction and get a response, but it no longer responds when I turn it.

Did a few web searches and found this after I sat for about 20 minutes with the manuals trying to figure out if I had activated a lock or if the thing just broke on me. The manuals say next to nothing about the controller so I'm stumped here. Going to take it back to the dealer tomorrow to see if they can tell me anything, but found this place and figured what the hell, lemme post about it and see.

 

[Simonwpb]

Sounds like a defective part. Please let us know what happens at the dealer.

 

[BaywayRic]

Welcome to the site. Home of all things Genesis. Even if we can offer no help, you'll get lots of sympathy.

Assume you are stuck on a screen that requires use of the turning function. [like adjusting volume] It does absolutely nothing on many screens.

 

[MaC]

Well when I called the dealer they really didn't have a clue why it stopped either. So I'm bringing it in tomorrow and we'll see what's what. I'll be sure to let you guys know.

I used the other buttons to move all around the menus and the turn function on the controller never responded. I was in radio tuning, volume, regular menus, the works. I made sure to go back to places where I had used the controller myself the one day we had the car prior, and nothing.

 

[Wilbur_the_goose]

MaC - Most of things like this will break right away if they're going to ever break. They'll fix it.

 

[enjoyingsilence]

Curious

Was there a resolution to this?

 

[xXxArchery]

well my joy stick is not working now to.can move it up and down but can not turn it. did they fix yours?

 

[Bernie]

I've started having problems with the Tech package about three weeks ago. Back then, the problem was intermittent but now it is consistent.

From a clean start (car powered off for a while), I can use all center console functions (NAV, phone, AM/FM/XM, Info, iPod) without problems.

The problems start when I use voice activation. Otherwise everything seems to be fine. As I mentioned in another posting (No sound from speakers), when I press the voice activation button (on steering wheel), the system either makes a pregnant pause before responding or says "Please Wait". In either case, after waiting for 30 sec or more, the system usually comes back and takes my voice command. In a few cases, it never responds. Regardless of what happens after I initiate voice activation, I end up losing sound from my speakers and the iDrive knob doesn't work. No matter what I do afterward, I can't recover either function. Note, that even if I turn off the car and turn it on again immediately, the iDrive is still dead but at least I have sound. The iDrive problem goes away if I turn the car off and leave it off for a while.

For those with the problem, can you let me know how long you have had the car? I've had mine since Aug 2008. I'm wondering if this could point to a software design issue with the voice activation software. Funny though, it worked fine when I bought the car, but now the problem appears to be very repeatable.

Anybody with a similar problem out there?