Doubled613
Been here awhile...
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- Mar 27, 2014
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Hey guys. I just wanted to share my awful service experience with Myers Hyundai Bells corners here in Ottawa, Ontario Canada. Below is the WHOLE story and pictures of the damage since march 2014 which I sent to the Better Business Bureau as the dealership once again damaged my vehicle and refuses to take responsibility. If you know anyone else I can complain to please let me know. Take a read and beware. Excuse my spelling and grammar I was pissed while writing this.
Since buying a Hyundai and servicing it at this location I have experience awful customer service, incorrect repairs and damage to my vehicle.
I purchased my Hyundai genesis in March 2014. It is my baby and mint condition. I previously worked in a car dealership so I know how things work and am very anal about customer service and my car. I brought my car to Myers Hyundai to have the heated seat repaired in spring of 2014. The seat was not heating or cooling as it should. I brought my car to Myers Hyundai to get it fixed. The first time I brought it the car was given back to me and told it was fixed when in fact it was not. I had the same problem. This continued 9 more times in which 3 of those times the car was kept for 3 days. I was given a loaner car each time. One of these 9 times the car was in the dealer "noticed" their was a rip in my steering wheel, strangely enough I did not notice. I was given the car back with the incorrect steering wheel from a base model Hyundai genesis sedan with no Bluetooth buttons. I had to go back yet again to get it fixed. Another time that the vehicle was in for the heated seat I was given the car back with a unattached seat belt to the seat tensioner, a broken plastic seat trim piece hanging off, my front drivers speaker grille cracked & broken and drivers side side skirt scratched. These were all repaired but the car should have never been given back to me in this condition. I spoke with the General Manager Gerry Cloutier on the the phone, he apologized for the mistakes and stated this won't happen again. He asked me if their was anything he could do to make up for the mistakes. I needed winter tires at the time. He decided to give me a set of winter tires on rims as a good will gesture. One that I appreciated and still do to this day. As the car seat issue was still not fixed I continued at this time to put it in for repairs. One issue other than the seat was the subwoofer which was rattling. It was replaced a& still rattles and is still not fixed. Another is to the seat belt tensioner. Myers Hyundai noticed the creaking from this part and decided to put foam tape on it to fix it instead of replacing the part. This was a incorrect repair as discussed recently with a Hyundai regional rep. The seat tensioner should have been replaced in the first place. During all these mistakes regardless of the compensation of winter tires and rims I filled out a survey honestly and truthfully regarding my problems. I gave poor results on that survey reflecting what I have been through. 1 of the 9 times I went in to the service department to drop my keys off. I was met by an employee who yelled at me stating "Nobody likes you here" I immediately said "is that so?", go get your manager" he then pretended to talk to his manager behind doors came back and said "Doug said this will be your last service here" I again stated "go get your manager". He then stated again "no one likes you here you have cost us all money with how you filled out your survey" I spoke with Doug the service manager who was not impressed with the employee and apologized. The employee was fired and I requested to speak with Doug and Gerry. They apologized yet again and said this won't happen again and mentioned the employees was fired. I left the seat issue a few months so I could enjoy my car and not endure anymore stress with it or Myers. I then put it in 3 weeks ago to again have the seat looked at and the subwoofer. The car was there for 2 days and nothing was done to it. I was from Doug that "your car is too immaculate to have my guys messing around in there". Did not understand that response. Doug recommend me speaking to the Hyundai regional rep. I spoke to the rep and he said the seat was not the best design from the factory but is fixed to factory specifications. I was not happy but took my car home and did not even have the seat belt tensioner fixed at that day to my stress & frustration. My car is hardly driven as it is a 2011 with only 31,000kms. No one sits in the back seat ever as I don't have kids and nothing is ever put in the back seat. Being that it was has been -30 the last 3 weeks I have not had a chance to clean my car or condition my leather which is something I do as a hobby as im a previous car detailer. I keep my cars clean and flawless. It warmed up enough outside so I could clean inside and being that I have not driven it or been in the back I decided to do so. This was 3 weeks after the service appointment where Myers were in my car checking the subwoofer and drivers seat. No one or nothing has been in my back seat since. I noticed damaged on my passenger rear speaker grille. It was cracked. This happened in the summer time on the front driver side when all the other damaged occurred. I immediately took pictures of it and sent it to the owner of myers Hyundai (Steve Holmes), Gerry and Doug. I got a stern call from Gerry. He was very rude stating that he had "his guys" and Doug looked over the car before giving it back to me and they did not want any problems. I asked gerry what they did to the car when it was in yet he did not even know. Yet He claimed that Doug had all 4 doors open and doug saw nothing at that time and they would have noticed a broken speaker grille which I mentioned that was strange as the did not noticed any of the damaged before. He also said if damage was done to my vehicle by accident his employees would have told them. Again that made no sense as they never told him before when they damaged my car. He said "we did not do that damage and we are not paying for it". I was shocked and asked him "are you saying I did the damage?" he then said "no we are simply saying we did not and we will not be paying for it to be fixed". I was shocked, appalled and disgusted. I told him the customer is always right, he agreed yet did not believe me in this situation. He said he has never seen so many things get broken on a customers car so why mine? I said you should be asking your technicians that, not me. I asked he he thinks I I enjoy all these problems, taking time off work, letting my car stay there for days at a time, my car being damaged etc? he said obviously not. I told him I was upset and would take all the measures to make sure this gets repaired. He said
"ok we will challenge anything you can throw at us". After the phone conversation Gerry sent an email that was obviously not meant for me. It said and I quote: "Just got off the phone with him. Told him we are not responsible. He disagrees of course! I thought it went well" I was even more disgusted as this email sent to me by mistake and was meant for someone else. It shows the lack of respect and disregard for me and my situation. I emailed the owner and Gerry about this email and they have not replied or called back. So now im left with a broken speaker grille, a seat tensioner that needs to be replaced and a heated/cooled seat that was in 9 times that barely works properly but is "up to Hyundai's standards". It is ashame that it has come to this. I liked myers Hyundai, Doug, Gerry and Steve the owner but this got way out of hand and clearly they need to look at their technicians and staff.
BELOW ARE THE PICTURES OF THE MOST RECENT DAMAGE TO THE OLDEST.
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Since buying a Hyundai and servicing it at this location I have experience awful customer service, incorrect repairs and damage to my vehicle.
I purchased my Hyundai genesis in March 2014. It is my baby and mint condition. I previously worked in a car dealership so I know how things work and am very anal about customer service and my car. I brought my car to Myers Hyundai to have the heated seat repaired in spring of 2014. The seat was not heating or cooling as it should. I brought my car to Myers Hyundai to get it fixed. The first time I brought it the car was given back to me and told it was fixed when in fact it was not. I had the same problem. This continued 9 more times in which 3 of those times the car was kept for 3 days. I was given a loaner car each time. One of these 9 times the car was in the dealer "noticed" their was a rip in my steering wheel, strangely enough I did not notice. I was given the car back with the incorrect steering wheel from a base model Hyundai genesis sedan with no Bluetooth buttons. I had to go back yet again to get it fixed. Another time that the vehicle was in for the heated seat I was given the car back with a unattached seat belt to the seat tensioner, a broken plastic seat trim piece hanging off, my front drivers speaker grille cracked & broken and drivers side side skirt scratched. These were all repaired but the car should have never been given back to me in this condition. I spoke with the General Manager Gerry Cloutier on the the phone, he apologized for the mistakes and stated this won't happen again. He asked me if their was anything he could do to make up for the mistakes. I needed winter tires at the time. He decided to give me a set of winter tires on rims as a good will gesture. One that I appreciated and still do to this day. As the car seat issue was still not fixed I continued at this time to put it in for repairs. One issue other than the seat was the subwoofer which was rattling. It was replaced a& still rattles and is still not fixed. Another is to the seat belt tensioner. Myers Hyundai noticed the creaking from this part and decided to put foam tape on it to fix it instead of replacing the part. This was a incorrect repair as discussed recently with a Hyundai regional rep. The seat tensioner should have been replaced in the first place. During all these mistakes regardless of the compensation of winter tires and rims I filled out a survey honestly and truthfully regarding my problems. I gave poor results on that survey reflecting what I have been through. 1 of the 9 times I went in to the service department to drop my keys off. I was met by an employee who yelled at me stating "Nobody likes you here" I immediately said "is that so?", go get your manager" he then pretended to talk to his manager behind doors came back and said "Doug said this will be your last service here" I again stated "go get your manager". He then stated again "no one likes you here you have cost us all money with how you filled out your survey" I spoke with Doug the service manager who was not impressed with the employee and apologized. The employee was fired and I requested to speak with Doug and Gerry. They apologized yet again and said this won't happen again and mentioned the employees was fired. I left the seat issue a few months so I could enjoy my car and not endure anymore stress with it or Myers. I then put it in 3 weeks ago to again have the seat looked at and the subwoofer. The car was there for 2 days and nothing was done to it. I was from Doug that "your car is too immaculate to have my guys messing around in there". Did not understand that response. Doug recommend me speaking to the Hyundai regional rep. I spoke to the rep and he said the seat was not the best design from the factory but is fixed to factory specifications. I was not happy but took my car home and did not even have the seat belt tensioner fixed at that day to my stress & frustration. My car is hardly driven as it is a 2011 with only 31,000kms. No one sits in the back seat ever as I don't have kids and nothing is ever put in the back seat. Being that it was has been -30 the last 3 weeks I have not had a chance to clean my car or condition my leather which is something I do as a hobby as im a previous car detailer. I keep my cars clean and flawless. It warmed up enough outside so I could clean inside and being that I have not driven it or been in the back I decided to do so. This was 3 weeks after the service appointment where Myers were in my car checking the subwoofer and drivers seat. No one or nothing has been in my back seat since. I noticed damaged on my passenger rear speaker grille. It was cracked. This happened in the summer time on the front driver side when all the other damaged occurred. I immediately took pictures of it and sent it to the owner of myers Hyundai (Steve Holmes), Gerry and Doug. I got a stern call from Gerry. He was very rude stating that he had "his guys" and Doug looked over the car before giving it back to me and they did not want any problems. I asked gerry what they did to the car when it was in yet he did not even know. Yet He claimed that Doug had all 4 doors open and doug saw nothing at that time and they would have noticed a broken speaker grille which I mentioned that was strange as the did not noticed any of the damaged before. He also said if damage was done to my vehicle by accident his employees would have told them. Again that made no sense as they never told him before when they damaged my car. He said "we did not do that damage and we are not paying for it". I was shocked and asked him "are you saying I did the damage?" he then said "no we are simply saying we did not and we will not be paying for it to be fixed". I was shocked, appalled and disgusted. I told him the customer is always right, he agreed yet did not believe me in this situation. He said he has never seen so many things get broken on a customers car so why mine? I said you should be asking your technicians that, not me. I asked he he thinks I I enjoy all these problems, taking time off work, letting my car stay there for days at a time, my car being damaged etc? he said obviously not. I told him I was upset and would take all the measures to make sure this gets repaired. He said
"ok we will challenge anything you can throw at us". After the phone conversation Gerry sent an email that was obviously not meant for me. It said and I quote: "Just got off the phone with him. Told him we are not responsible. He disagrees of course! I thought it went well" I was even more disgusted as this email sent to me by mistake and was meant for someone else. It shows the lack of respect and disregard for me and my situation. I emailed the owner and Gerry about this email and they have not replied or called back. So now im left with a broken speaker grille, a seat tensioner that needs to be replaced and a heated/cooled seat that was in 9 times that barely works properly but is "up to Hyundai's standards". It is ashame that it has come to this. I liked myers Hyundai, Doug, Gerry and Steve the owner but this got way out of hand and clearly they need to look at their technicians and staff.
BELOW ARE THE PICTURES OF THE MOST RECENT DAMAGE TO THE OLDEST.
. Best of luck.
