No service issues/data collected?

[cschuler]

I have been bitchin about electrical intermittents with my Genesis and read this (via this newsgroup) "One of the techs from Hyundai of Clarksville informed me that if a problem can not be replicated in the shop, then they do not keep permanent documentation of your problem. If you take the car in to them on 10 different occasions for the same problem, there is no history build up to justify a replacement of the part. No replication = No proof of a problem."

If this is true, then it explains what I have experienced with Hyundai service (mostly the lack of service) and it tells me to never, ever, consider another vehicle from them again.

 

[homeofstone]

I have been bitchin about electrical intermittents with my Genesis and read this (via this newsgroup) "One of the techs from Hyundai of Clarksville informed me that if a problem can not be replicated in the shop, then they do not keep permanent documentation of your problem. If you take the car in to them on 10 different occasions for the same problem, there is no history build up to justify a replacement of the part. No replication = No proof of a problem."

If this is true, then it explains what I have experienced with Hyundai service (mostly the lack of service) and it tells me to never, ever, consider another vehicle from them again.

This is the case with most manufacturers.

 

[waveman]

But with every service visit you should receive Hyundai paperwork that states what your complaint was and what was done, even if all it says is that their personnel couldn't replicate the problem. I'm not sure that having every visit listed in the dealer's database would provide better proof.

Of course, the inability of the dealer to replicate a problem doesn't mean that it's not real. I once had a computer that I brought back to the store many times, but the techs couldn't find anything wrong. I eventually sent copies of all my service receipts directly to the manufacturer, who took care of it.

 

[mcginnpm]

It's all about documentation...and saving it.

Be specific with your service tech and ensure that they write up your problem in sufficient detail. Save all your service tickets, even if the result is that they were unable to identifiy any problem.

Then, even if they delete all the data on your vehicle in their system, you'll still have a record of all the times you brought it in for the same problem.

 

[cschuler]

Next week, my Genesis will be checked for the intermittent problems and I will be provided with a loaner car for as long as it takes (they promised that).

It was a long and painful route to arrive at this resolution. I cannot fathom why it takes so long to get a reasonable response from Hyundai customer service, but am now hopeful.

Will post back in a week or so, and hopefully with good news.

As an aside, my head unit is now re-booting from time to ttime. Cars and computers are not my favorite things, especially so now that they merged.