NY Metro Dealership Experience

[PJ Genesis]

First, let me say that we are really impressed with our G70 2.0T AWD Sport. Great car, it has everything we need. Practical, stylish, sporty, fun and all-wheel drive for the occasional snow we get here. And for those that are on the fence, plenty of power with the 2.0T if you want to save fuel and don't need the rip-roaring 3.3T.
Our first dealer, who advertised a killer deal on '19 G70 leftovers was just impossible to deal with. Calls put on hold for long periods, took days to get the specs on the car and a price- then the price did not match the ad. The dealership itself had horrible parking, was a really a shabby place, and the people were distant and did not follow up. When the actual car we wanted to buy was shown to us, it had a big ding in a door. At that point, we decided to go elsewhere and deal with a southern CT dealership, where the experience was much better. They also did slightly better on the price and found us much better financing then we could get at Pen Fed. It took two weeks to get our deposit back from the first dealer, and then only by going there in person and confronting them. Of 30 something new cars in my life, from Porsche to Honda, it was by far my worst retail experience. I can see why Hyundai wants to keep the Genesis crowd out of the Hyundai dealerships.

Genesis really has to up it's game with the dealership experience. I don't expect lattes and fresh baked snacks, but smart caring people in a decent building will help. They don't seem to know what to do with people who are coming from the luxury German brands. They have really one shot at it, and if they screw it up, they are forever in a deep discount mode, until they just brand them Hyundais, and forget the whole upmarket strategy. Acura, Lexus and Infiniti did it, so can Genesis.

 

[Barry45RPM]

Sounds like you were in a Hempstead LI Store.

 

[PJ Genesis]

I can see my experience was not unique...the first dealer is in Westchester County.

 

[FoolsGold212]

Really sorry to hear this. I also has a terrible experience, but mine was in NJ. Constant lies, wouldn't follow-up with my calls/ emails, worked on my deal "when they had free time between Hyundai clients". I paid to have my car delivered and it was missing the Navigation SD card and my second key fob (still don't have it or my plates). Not one person called post-delivery to see if I had questions or to make sure the car arrived ok.
I was coming from Infiniti and cross-shopped Volvo and BMW, which was dream service. I have never been treated so poorly and I am not sure I will want to go through it again. The car is awesome, but all of the fun of getting a new car was really lost due to the process.

 

[PJ Genesis]

Really sorry to hear this. I also has a terrible experience, but mine was in NJ. Constant lies, wouldn't follow-up with my calls/ emails, worked on my deal "when they had free time between Hyundai clients". I paid to have my car delivered and it was missing the Navigation SD card and my second key fob (still don't have it or my plates). Not one person called post-delivery to see if I had questions or to make sure the car arrived ok.
I was coming from Infiniti and cross-shopped Volvo and BMW, which was dream service. I have never been treated so poorly and I am not sure I will want to go through it again. The car is awesome, but all of the fun of getting a new car was really lost due to the process.

I feel your pain. They don't seem to be even up to Honda/Toyota/Nissan service levels. The dealerships are really ragged, overcrowded and haphazardly designed. They are run and staffed by people who just don't seem to care.
So now the second dealer is not following through with a couple of really minor things. I would like to see if there is someone at Genesis Corporate to talk to. Maybe the Genesis Cares resource?
Hopefully I will not need the dealer very often. Really not enticed to consider another Genesis product.

 

[FoolsGold212]

In my experience, I called Genesis Corporate multiple times and all they do is put you on hold and call the dealer. Every time, they came back and said, "We can't get anyone on the phone. There isn't really anything we can do". I was pretty shocked.
I hope you have better luck with them and get all of this sorted out.

 

[Mcc]

In my experience, I called Genesis Corporate multiple times and all they do is put you on hold and call the dealer. Every time, they came back and said, "We can't get anyone on the phone. There isn't really anything we can do". I was pretty shocked.
I hope you have better luck with them and get all of this sorted out.

If you don’t mind being a nuisance just tell them to keep trying and call you back when they get someone. Then call them every day and ask why they haven’t reached anyone. Tell them if they can’t get through how do they expect you to be able to.