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Oil filter change

J

Jakekells

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Recently had my oil changed at a Valvoline quick oil change location and they did not removed the lower bottom "rug" cover that is located on the bottom of my 2016 Genesis sedan. It was removed in prior oil changes at the same location. Recent oil change they sucked out the old oil through the dip stick location. I suspect they do not have access to the oil filter unless this bottom thingy is removed. AI Grok answered there is access to an oil drain without removal but no access to the oil filter. Is Grok correct? Did I get swindled? Please, anyone know?
 
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Perhaps they don’t change filter unless you request it and pay extra
 
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