Proposed Data Base for Problems

[cschuler]

It might be productive to have a consumer data base for Genesis problems.

I have several intermittent electrical/electronic problems that cannot be corrected because they cannot be replicated at the dealership.

With input from many owners, perhaps Hyundai could better deal with these kinds of issues.

 

[dg_moore]

It might be productive to have a consumer data base for Genesis problems.

I have several intermittent electrical/electronic problems that cannot be corrected because they cannot be replicated at the dealership.

With input from many owners, perhaps Hyundai could better deal with these kinds of issues.

Dealers enter all service tickets into a database, so they have a record of every issue that comes in their doors. I don't know if these are local applications or if they link to HMA, but in any case, Hyundai surely has internal tracking tools for their own use - are you suggesting some sort of public application? If so, who would develop, operate and maintain such a tool? How would the issues entered by the public be brought to HMA's attention?

 

[cschuler]

I am suggesting a method of feedback and data collection that bypasses or supplements visits to dealerships. Genesis service is the achilles heel, in my case.

 

[tompass]

Interesting site:

http://www.mycarstats.com/reports/complaints.aspx

 

[Mark_888]

Hyundai (and most dealers) already know about these problems, so a database will probably not help. Their official policy is that no parts will be replaced unless dealer can replicate the problem, not just if customer complains about a known intermittent problem (this policy is explained in a lot of TSB's which you can see on Hyundai Service website). They are trying to keep warranty claims down. Sometimes you can get an exception if you complain directly to HMA, especially if it is the throttle control issue where car suddenly loses power on the highway.

One way a database might help, is to inform consumers about known problems, so Hyundai might be motivated to fix them more quickly in newer models in order to sell cars, but Hyundai Motors America doesn't make the Genesis, they only import them from Korea, sell them, and offer the warranty in the US, so they have to convince the folks in Korea, and maybe not a top priority for them. Don’t expect them to change their warranty policy though, unless the dealer can replicate. They figure if it only happens occasionally you can probably live with it.

 

[cschuler]

They figure if it only happens occasionally you can probably live with it.

In my case there are three electrical intermittents and one of them is a safety issue: the driver's seat will occasionally not move back, only forward. I am much taller than my wife and I can barely operate the car with her seat setting.

So, let's assume this problem is a defective switch (control or limit) and that others have experienced it (this part does not require an assumption as I have read other complaints about that very same issue). If the database existed and contained the symptoms and the fixes, it could really help folks like me.

It's poor policy to refuse service for an issue such as this. Just replace both switches! Better yet, go to the proposed database and perhaps the fix will be listed there.

 

[Mark_888]

In my case there are three electrical intermittents and one of them is a safety issue: the driver's seat will occasionally not move back, only forward. I am much taller than my wife and I can barely operate the car with her seat setting.

So, let's assume this problem is a defective switch (control or limit) and that others have experienced it (this part does not require an assumption as I have read other complaints about that very same issue). If the database existed and contained the symptoms and the fixes, it could really help folks like me.

It's poor policy to refuse service for an issue such as this. Just replace both switches! Better yet, go to the proposed database and perhaps the fix will be listed there.

I hope you didn't interpret my comments to condone the position of Hyundai. I am just explaining it.

They take the same position on much more serious safety issues, such as failure of the throttle control switch (forgot the official name) that has suddenly left many without power while traveling at highway speeds.

 

[cschuler]

I hope you didn't interpret my comments to condone the position of Hyundai. I am just explaining it.

They take the same position on much more serious safety issues, such as failure of the throttle control switch (forgot the official name) that has suddenly left many without power while traveling at highway speeds.

I am grateful for your feedback Mark. Thanks!

I was not aware of the throttle issue ... that is scary!

 

[scottdk]

If I am correct, I believe what Mark means is the (TPS) Throttle position sensor.

 

[ikeym]

Hey guys I think Hyundai knows about the electronics in the cars are crap and they keep on selling them that way, also I'm in a 2010 v8 w/tech and if you check out the forum you can see that on the 2012 it's the same thing ! they have done nothing to fix the problems of the head units in two years ........ How long do they need to fix it ? 3-5 years ? ha,ha,ha the joke is on us ...for now ! BUT SOME PEOPLE LIVE WITH IT LIKE ME ! and other people have sold the car and moved on. WELL ALL I CAN SAY IS THAT I CAN;T WAIT TILL I'M OUT AND GET MY NEW BMW !!! I lease & to break the lease is a lot of money lost so I have about a year left . GOOD LUCK.

I WILL NEVER BUY ANOTHER HYUNDAI AGAIN .

IKEYM

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[Mark_888]

Hey guys I think Hyundai knows about the electronics in the cars are crap and they keep on selling them that way, also I'm in a 2010 v8 w/tech and if you check out the forum you can see that on the 2012 it's the same thing ! they have done nothing to fix the problems of the head units in two years ........ How long do they need to fix it ? 3-5 years ? ha,ha,ha the joke is on us ...for now ! BUT SOME PEOPLE LIVE WITH IT LIKE ME ! and other people have sold the car and moved on. WELL ALL I CAN SAY IS THAT I CAN;T WAIT TILL I'M OUT AND GET MY NEW BMW !!! I lease & to break the lease is a lot of money lost so I have about a year left . GOOD LUCK.

I WILL NEVER BUY ANOTHER HYUNDAI AGAIN .

IKEYM

Hyundai most likely cannot fix the audio systems themselves, they must rely on the supplier (Lexicon, a divsion of Harmon International). Hyundai may have signed a multii-year contract with Harmon, or it may be too expensive to switch suppliers at this point, so until the next major version of Genesis is released, then they probably cannot change suppliers. Becasue the Lexicon unit sales are relatively low for Harmon, they probably are not highly motivated to fix it, especially for existing units already sold.

 

[cschuler]

Hey guys I think Hyundai knows about the electronics in the cars are crap and they keep on selling them that way, also I'm in a 2010 v8 w/tech and if you check out the forum you can see that on the 2012 it's the same thing ! they have done nothing to fix the problems of the head units in two years ........ How long do they need to fix it ? 3-5 years ? ha,ha,ha the joke is on us ...for now ! BUT SOME PEOPLE LIVE WITH IT LIKE ME ! and other people have sold the car and moved on. WELL ALL I CAN SAY IS THAT I CAN;T WAIT TILL I'M OUT AND GET MY NEW BMW !!! I lease & to break the lease is a lot of money lost so I have about a year left . GOOD LUCK.

I WILL NEVER BUY ANOTHER HYUNDAI AGAIN .

IKEYM

I also will not buy another Hyundai. When my lease is up, I will move on.

 

[jmo51]

Shame you two are so unhappy with your cars. Based on what I experienced thus far, the R-Spec is a lot of car. I very happy with mine.

Getting the dealer off their backsides to take care of a couple of delivery issues has been like pulling teeth. They owe me my 2nd key and a small refund.

 

[cschuler]

Shame you two are so unhappy with your cars. Based on what I experienced thus far, the R-Spec is a lot of car. I very happy with mine.

In general, I like my Genesis. I am more than satisfied with everything but the frustrating intermittents in the electrical/electronic systems and am also frustrated about the hours I have spent cooling my heels at the dealership because of these issues ... and then only to be told ... "Sorry, but our technicians cannot replicate the problem."

As an aside, one trip to the dealership concerning a Bluetooth issue cost me over half a day. I became impatient and walked into the bay area, where customers are forbidden to roam, and learned that the technician was on the phone with Hyundia multiple times, as the system required a re-boot which apparently he did not know how to do, and then it did not go as expected. He was on and off and back on the phone for hours! He was being paid for his time, but was also frustrated!

Hyundai is behind the curve with QA/QC as to their electrical/electronic systems. That's understandable, but service issues should be handled differently.

If dealerships cannot properly resolve the advanced technology service issues (for whatever reason), then discerning consumers should and will avoid buying these vehicles. As I posted before, my Genesis is my first and last Hyundai product.

 

[dg_moore]

Shame you two are so unhappy with your cars. Based on what I experienced thus far, the R-Spec is a lot of car. I very happy with mine.

In general, I like my Genesis. I am more than satisfied with everything but the frustrating intermittents in the electrical/electronic systems and am also frustrated about the hours I have spent cooling my heels at the dealership because of these issues ... and then only to be told ... "Sorry, but our technicians cannot replicate the problem."

As an aside, one trip to the dealership concerning a Bluetooth issue cost me over half a day. I became impatient and walked into the bay area, where customers are forbidden to roam, and learned that the technician was on the phone with hyundai multiple times, as the system required a re-boot which apparently he did not know how to do, and then it did not go as expected. He was on and off and back on the phone for hours! He was being paid for his time, but was also frustrated!

Hyundai is behind the curve with QA/QC as to their electrical/electronic systems. That's understandable, but service issues should be handled differently.

If dealerships cannot properly resolve the advanced technology service issues (for whatever reason), then discerning consumers should and will avoid buying these vehicles. As I posted before, my Genesis is my first and last Hyundai product.

This is why I opted against the Tech package. I read this forum for over a year before purchasing, and the number of reports of electrical and other problems associated mainly with the Tech package convinced me that it wasn't worth the risk - plus the fact that the package doesn't include anything I want. The audio provided by the Premium package is more than adequate, and as to cell phone/Bluetooth, etc. - my cell is a Go-Phone for emergencies and I keep it in the storage console. I used it twice last year, and so far this year I have used it once. I have had cruise control in my last 6 or 7 cars but have never used it. It makes more sense to me not to use a less expensive CC than a more expensive one.

 

[ikeym]

Hyundai most likely cannot fix the audio systems themselves, they must rely on the supplier (Lexicon, a divsion of Harmon International). Hyundai may have signed a multii-year contract with Harmon, or it may be too expensive to switch suppliers at this point, so until the next major version of Genesis is released, then they probably cannot change suppliers. Becasue the Lexicon unit sales are relatively low for Harmon, they probably are not highly motivated to fix it, especially for existing units already sold.

Mark 888.....
I think you got it !

Hyundai will do nothing for us using the $5000.00 tech upgrade to my car they sold me!!!..... not sure was it $4000.00 or $5000.00 more for the tech in my car ? but who cares it does not work the way it should..
and they won't fix it..FIRST & LAST HYUNDAI FOR ME !

 

[jmo51]

Mark 888.....
I think you got it !

Hyundai will do nothing for us using the $5000.00 tech upgrade to my car they sold me!!!..... not sure was it $4000.00 or $5000.00 more for the tech in my car ? but who cares it does not work the way it should..
and they won't fix it..FIRST & LAST HYUNDAI FOR ME !

Good luck with your BMW. Lol

 

[cschuler]

This is why I opted against the Tech package. I read this forum for over a year before purchasing, and the number of reports of electrical and other problems associated mainly with the Tech package convinced me that it wasn't worth the risk - plus the fact that the package doesn't include anything I want. The audio provided by the Premium package is more than adequate, and as to cell phone/Bluetooth, etc. - my cell is a Go-Phone for emergencies and I keep it in the storage console. I used it twice last year, and so far this year I have used it once. I have had cruise control in my last 6 or 7 cars but have never used it. It makes more sense to me not to use a less expensive CC than a more expensive one.

Sigh! You were wiser than me. I could have and should have done the same. The basic car is generally way above average, but the hi-tech stuff sucks.

 

[Frnchy]

Dealer had to replace the track under my driver seat has it was making a grinding noise. Still working on heated seat and automated steering wheel.

 

[kayroe]

One of the techs from Hyundai of Clarksville informed me that if a problem can not be replicated in the shop, then they do not keep permanent documentation of your problem. If you take the car in to them on 10 different occasions for the same problem, there is no history build up to justify a replacement of the part. No replication = No proof of a problem.