Recall Campaign 125

[jmj100]

This is relating to the issues with the potential brake lamp failure. The first notice announced that there would be a recall. The second letter said the part was in and make an appointment which would take about an hour to perform.

I went to the dealer where they called to say the car ready. Then they added that they had to see the car to determine which parts were necessary and then they would order them and I would have to make a second appointment to have the work done. I asked why they didn't stock the parts and they said Hyundai wouldn't let them return the parts if they didn't use them so they order as they are needed.

I called Hyundai and was transferred to a premium case manager (Genesis, Equus lines) who said they would know what parts are needed by the type (3.8 or 4.6 engine). Told the dealer mechanic that when picking up the car, he says not true.

Basically, I don't know what is true, but having to make two trips for a recall seems to put an extra burden on the car owner. Other had the same experience? What do you think about this?

 

[Mark_888]

I received the same notices from Hyundai Motor America. I don't have the latest notice at my disposal that said the parts were now available, but I assumed that meant Hyundai Motor America had them for dealers to order, not that my specific dealer actually had them in stock. Also, I would always presume that even if a dealer ordered some parts in advance, they could run out, so I would always call the dealer ahead of time to verify the part availability.

Did you actually get a letter from you dealer saying they had the parts in stock?

But I don't believe the part about the dealer not being able to stock them in advance. For previous recalls, such as the brake pedal mechanism which caused the brake light to illuminate when only a very slight force was put on the brake pedal, dealers did have the parts in stock prior to customers coming in to get the part replaced.

 

[dg_moore]

I got the letter from HMA and took the car to the dealer. They replaced the diode, which they obviously had in stock, without any questions. The only hassle was an enormous traffic jam at the dealer's due to road construction. If I'd known that was going on I'd have had it done on a different day;

 

[Buford T Justice]

They might need to see your car to see which parts actually broke and which ones don't have the manufacturing defect.

That not being able to return parts to Hyundai is horse shit though.

Last time I was at the dealership to have my oil changed the technician noticed a plastic part under the hood was missing so the dealership ordered it (free of charge to me) and I just planned on having them stick it on next time I came in for a oil change.
Well, I received a letter from the dealership about 2 weeks after my oil change saying I needed to contact the dealership within 10 days or they would have to return the part to Hyundai.

So it seems the exact opposite is true, not only can dealerships return parts, they have to return them if you don't come in and claim the parts.

Do you live really far from a dealership or something?

 

[Cut-Throat]

Basically, I don't know what is true, but having to make two trips for a recall seems to put an extra burden on the car owner. Other had the same experience? What do you think about this?

I got the letter in the mail also. I called for an Appt. this week and today I went to the dealership and they fixed it, in about an hour. No Big Deal for me.

 

[Mark_888]

I found the 2nd letter that said that the diode is now available. However, the letter is from HMA and does not guarantee that any particular dealer has it in stock.

I suspect that the dealer was embarrassed that the new diode was not in stock when the appointment was taken and they probably made up the stuff about not being able to order it in advance. As I said before, I always make sure the necessary part is in stock before I leave for the dealership (if a part is needed, other than routine stuff like oil filters).

 

[OneFunGenesis]

Unfortunately, this is more common than not I have found. I went in to have the brake fluid replaced earlier last year under that recall only to be told they didn't have the fluid in stock and they would call me. I dislike Hyundai service completely and will pay more for my next car to not have Hyundai service

 

[Gunkk]

The better dealers know their local markets and what % of their owners come in for regular service, respond to recalls, etc. and will stock parts accordingly. This keeps their customers' satisfaction high.

The other dealers are just full of crap. They micro-manage their cash flows to avoid the risk of restock fees and shipping w/ HMA, with more burden placed on service managers/writers and lower customer satisfaction as a result.

Find dealers with the former behavior and stick with them. If and when you ever get a whiff of the latter, find a new dealer.