ayasin
Getting familiar with the group...
- Joined
- Apr 1, 2009
- Messages
- 60
- Reaction score
- 1
- Points
- 0
I took my car into the Round Rock Hyundai (Round Rock, TX) service department to have the air bag TSB taken care of as well as a slight shake in the steering.
- Arrived at about 8:30ish
- They figured it'd be at least couple of hours and offered me a loaner car
- I took the loaner car and was off the lot at 9:00
- I got a call about 4 hours later that the car was ready
- Drove back there after work and dropped the loaner off, signed 3 sheets of paper and was out of there in less than 10 min.
Coming from Lexus one of my big concerns was the quality of Hyundai's service department and if they'd handle customers well. That concern has been completely removed as a result of this experience, I'd say they are on par with Lexus. Well on par minus the waiting area...that could use some work, but since I didn't wait that long I didn't mind. Overall from purchase to service I'd give RR Hyundai 2 huge thumbs up!
- Arrived at about 8:30ish
- They figured it'd be at least couple of hours and offered me a loaner car
- I took the loaner car and was off the lot at 9:00
- I got a call about 4 hours later that the car was ready
- Drove back there after work and dropped the loaner off, signed 3 sheets of paper and was out of there in less than 10 min.
Coming from Lexus one of my big concerns was the quality of Hyundai's service department and if they'd handle customers well. That concern has been completely removed as a result of this experience, I'd say they are on par with Lexus. Well on par minus the waiting area...that could use some work, but since I didn't wait that long I didn't mind. Overall from purchase to service I'd give RR Hyundai 2 huge thumbs up!
