Separated from another discussion

[Sal Collaziano]

Did you use Siri to place the call?

Instead of reporting our email notifications as "abuse" to Comcast, you could have just clicked the link at the bottom of the email to unsubscribe - or click the UNWATCH button at the top of the discussion.

 

[ideutsch]

Instead of reporting our email notifications as "abuse" to Comcast, you could have just clicked the link at the bottom of the email to unsubscribe - or click the UNWATCH button at the top of the discussion.

This is rather spicy and I’m a bit lost on the context of this reply.

 

[Sal Collaziano]

This is rather spicy and I’m a bit lost on the context of this reply.

I received a Comcast Abuse Report from our email server company stating that the person I responded to reported our email notification for this topic - as "abuse". In other words, the email was reported as spam.

 

[SaratogaLefty]

Instead of reporting our email notifications as "abuse" to Comcast, you could have just clicked the link at the bottom of the email to unsubscribe - or click the UNWATCH button at the top of the discussion.

Sal, I don't know anything about what you wrote. I did not report anything to Comcast!! I think you are badly misinformed. Perhaps you can provide real evidence of your accusation??

 

[Sal Collaziano]

Sal, I don't know anything about what you wrote. I did not report anything to Comcast!! I think you are badly misinformed. Perhaps you can provide real evidence of your accusation??

I have attached a screenshot of the Comcast abuse report. The unsubscribe link at the bottom of the email leads to your user account making it easy for a recipient to unsubscribe. If you'd like, I can forward the abuse report email to you if you're interested in asking Comcast why they allegedly sent an abuse report to the email server company on your behalf.

Repeated abuse reports can get an email account red-flagged - which can also prevent other users who are expecting to receive email notifications from receiving them. So I have this system setup to automatically switch accounts from "subscribe with email notification" to simply "subscribe (without email notification)" when it detects several bounces from an account - or an abuse report.

That being said, moving forward, I'd like to get input as to how or why this is happening. I can only guess that people are either inadvertently clicking the "Junk" icon (assuming it's where email goes after being read) instead of the "Delete" icon - or they've received the help they needed and don't want to receive emails anymore - and just click the "Junk" icon to avoid receiving any further messages.

Or perhaps there's just some odd glitch with email clients that's sending these reports haphazardly...

 

[gvjim]

Or perhaps there's just some odd glitch with email clients that's sending these reports haphazardly...

I've seen this happen with our company's email lists, in fact I got one of these today. I've never really been able to find out why customers do this, but I've noticed that it's much more common with certain email domains, especially AOL. I'm thinking that some email web clients may really emphasize clicking on the Report Spam button, so that users see that instead of the unsubscribe link. Or maybe it's not clear that clicking on Junk causes an abuse report. Fortunately for us this happens rarely enough that we've never been red-flagged, but I still find it super annoying. As you say, couldn't they just click unsubscribe? In this case, however, it sounds like this was entirely unintentional, which is a bummer all around.

 

[Sal Collaziano]

I've seen this happen with our company's email lists, in fact I got one of these today. I've never really been able to find out why customers do this, but I've noticed that it's much more common with certain email domains, especially AOL. I'm thinking that some email web clients may really emphasize clicking on the Report Spam button, so that users see that instead of the unsubscribe link. Or maybe it's not clear that clicking on Junk causes an abuse report. Fortunately for us this happens rarely enough that we've never been red-flagged, but I still find it super annoying. As you say, couldn't they just click unsubscribe? In this case, however, it sounds like this was entirely unintentional, which is a bummer all around.

Kinda glad I'm not the only one. But I do know it happens... And we send so many emails on a daily basis that it would take a lot of these to affect our status. But like any site owner, I'd love to avoid these reports altogether. What you're indicating is probably the case. Some email clients just make things confusing and have people reporting messages as spam when they don't intend to...