Service experience

tarhoosier · May 23, 2022

Modern Genesis, Concord (Charlotte) NC offered full valet for regular service appointment in three weeks. Or partial a few days earlier. Partial valet is I drop my vehicle at their location and take the Genesis loaner and then they call to confirm collection from my home after work is done and exchange vehicles there and then. One trip for each of us rather than two trips for them. Fair deal. I decided to take an appointment and wait for it since the appointment was early in the day and fewer chances of delays and no lunch intermission. Two hours including wash. Modern has been compliant with Genesis complimentary services for all my ownership time. My three year service period ends July 22 so from now on it is my number for standard service at location of my choice and I have a preferred independent provider much closer and with years of relationship. Warranty issues remain with Modern or another dealer in town.
Within the context of auto dealer relationships and issues Modern has been exemplary.

Aquineas · May 23, 2022

It's nice to see a good service story.

firstgenesis2019 · May 28, 2022

tarhoosier said:
Modern Genesis, Concord (Charlotte) NC offered full valet for regular service appointment in three weeks. Or partial a few days earlier. Partial valet is I drop my vehicle at their location and take the Genesis loaner and then they call to confirm collection from my home after work is done and exchange vehicles there and then. One trip for each of us rather than two trips for them. Fair deal. I decided to take an appointment and wait for it since the appointment was early in the day and fewer chances of delays and no lunch intermission. Two hours including wash. Modern has been compliant with Genesis complimentary services for all my ownership time. My three year service period ends July 22 so from now on it is my number for standard service at location of my choice and I have a preferred independent provider much closer and with years of relationship. Warranty issues remain with Modern or another dealer in town.
Within the context of auto dealer relationships and issues Modern has been exemplary.

I will have to keep that in mind when my 90 is due again for service
Paramount in Hickory was ok until they over filled the tires. Any thoughts on Genesis of Charlotte?

tarhoosier · May 28, 2022

I have limited expectations for the details of the service itself. Air pressure, overfill oil, other things I can correct or return it for correction. That is why I said after this I will go to my trusted local independent and save Modern for the necessary warranty issues.