Servicing

[Fitz2261]

I was just wondering why installing a winter wheel/tire package seems to be considered outside of the servicing promised by Genesis? While I really did not expect them to install for free, there has certainly been no hint of a car for the day of pick up/drop off. I ordered the wheel/tires from Genesis, but the rest of the process is like any other dealer. A little disappointing. Wondering what everyone else has experienced?

 

[NLJ]

I was just wondering why installing a winter wheel/tire package seems to be considered outside of the servicing promised by Genesis? While I really did not expect them to install for free, there has certainly been no hint of a car for the day of pick up/drop off. I ordered the wheel/tires from Genesis, but the rest of the process is like any other dealer. A little disappointing. Wondering what everyone else has experienced?

That's up to the discretion of the dealer. Mine was going to pick the car up if I wanted to wait till November 27th. But I wanted it done early and was willing to drive there for it so they were able to squeeze me in next week. The winter wheel/tire package included installation on the car.

 

[EdP]

I was just wondering why installing a winter wheel/tire package seems to be considered outside of the servicing promised by Genesis? While I really did not expect them to install for free, there has certainly been no hint of a car for the day of pick up/drop off. I ordered the wheel/tires from Genesis, but the rest of the process is like any other dealer. A little disappointing. Wondering what everyone else has experienced?

I guess it depends on what side of the border you are on. Seems common in CA from what I've read here, but never heard of a special package and storing them for the customer here in the US. I'd never consider it as routine service. Of course, like all the other services it can be built into the price.

 

[SirFrederick]

I was just wondering why installing a winter wheel/tire package seems to be considered outside of the servicing promised by Genesis? While I really did not expect them to install for free, there has certainly been no hint of a car for the day of pick up/drop off. I ordered the wheel/tires from Genesis, but the rest of the process is like any other dealer. A little disappointing. Wondering what everyone else has experienced?

I guess it must depend on the Genesis dealer. The one I've been dealing with offers free installation and tire storage with the purchase of winter tire/rim package.

 

[KDX]

I guess it must depend on the Genesis dealer. The one I've been dealing with offers free installation and tire storage with the purchase of winter tire/rim package.

X2. I use the same dealership and they are excellent. When I went in to buy my winter mats they washed my car while I had a cup of coffee.