Smart Cruise Control dead at 38k miles

[acr]

Aaaaand the warranty ran out at 36k miles. I am thinking I will be finding a way to dump this car soon. Hyundai service has a long way to go.

 

[NSXNEXT]

Have you done any service at he dealer? I would try to get them to fix it.
I've done that with other cars I've owned.
If not call Hyundai corporate and explain the situation. Be nice.

 

[dg_moore]

Aaaaand the warranty ran out at 36k miles. I am thinking I will be finding a way to dump this car soon. Hyundai service has a long way to go.

It's easy to say now, but this is why I got the extended warranty. Had my head unit replaced after 36 months - it was a $3K + repair, and the warranty cost me $1100, so I'm $1900 ahead so far...

 

[craigt]

The extended warranty doesn't cover the smart cruise control (no radar items are covered).

 

[Mark_888]

Aaaaand the warranty ran out at 36k miles. I am thinking I will be finding a way to dump this car soon. Hyundai service has a long way to go.

Are you sure warranty has run out? According to this site https://www.hyundaiusa.com/assurance/america-best-warranty.aspx? , here are the exclusions to the 5-year/60K mile New Vehicle Limited Warranty:

The following components are covered for time and mileage limits indicated:

• Radio and audio systems (i.e., radio, compact disc player, DVD player, navigation system and Bluetooth®): 3 years/36,000 miles—Equus: 5 years/60,000 miles
• Paint: 3 years/36,000 miles
• Battery: 3 years/unlimited miles (100% covered 2 years/unlimited miles; after 2 years and within 3 years, 25% cost of battery and 100% labor cost covered)
• Air conditioner refrigerant charge: 1 year/unlimited miles
• Adjustments: 1 year/12,000 miles
• Wear items: 1 year/12,000 miles (e.g., belts, brake pads and linings, clutch linings, filters, wiper blades, bulbs and fuses)

 

[Mark_888]

The extended warranty doesn't cover the smart cruise control (no radar items are covered).

You must have the android version of the extended warranty.

 

[craigt]

Someone's a little grumpy today.

 

[acr]

Have you done any service at he dealer? I would try to get them to fix it.
I've done that with other cars I've owned.
If not call Hyundai corporate and explain the situation. Be nice.

I've done a little service there. I've become friends with the service adviser and he said he is going to help me out any way he can. Hopefully I was misunderstanding that this was not covered in the 3yr/36k mile, hopefully it's covered under the 5yr/60k warranty.

It's easy to say now, but this is why I got the extended warranty. Had my head unit replaced after 36 months - it was a $3K + repair, and the warranty cost me $1100, so I'm $1900 ahead so far...

I did get the extended warranty but as some other posters stated, the radar cruise is excluded from that warranty. Hopefully it comes in handy down the road for a covered item.

Are you sure warranty has run out? According to this site https://www.hyundaiusa.com/assurance...warranty.aspx? , here are the exclusions to the 5-year/60K mile New Vehicle Limited Warranty:

The following components are covered for time and mileage limits indicated:
Radio and audio systems (i.e., radio, compact disc player, DVD player, navigation system and Bluetooth®): 3 years/36,000 miles—Equus: 5 years/60,000 miles
Paint: 3 years/36,000 miles
Battery: 3 years/unlimited miles (100% covered 2 years/unlimited miles; after 2 years and within 3 years, 25% cost of battery and 100% labor cost covered)
Air conditioner refrigerant charge: 1 year/unlimited miles
Adjustments: 1 year/12,000 miles
Wear items: 1 year/12,000 miles (e.g., belts, brake pads and linings, clutch linings, filters, wiper blades, bulbs and fuses)

Thank you for sharing that. Maybe me or the service adviser was misunderstanding the issue, as he was saying I was out of warranty and that they couldn't give me a loaner or guarantee that they'd cover the $5k replacement cruise module.

Someone's a little grumpy today.

Guilty as charged... I rarely post out of anger but the overall Hyundai service experience has continued to leave something to be desired. A big part of it is the lack of loaner vehicles. I used to have an Infiniti and became used to always being offered a comparable loaner whenever my car was in for some work.

 

[Mark_888]

Thank you for sharing that. Maybe me or the service adviser was misunderstanding the issue, as he was saying I was out of warranty and that they couldn't give me a loaner or guarantee that they'd cover the $5k replacement cruise module.

I would file a lawsuit if mine broke and they did not fix it under the 5-year/60K mile warranty. English is my native language, and Cruise Control (smart or stupid) is not part of the "Radio and audio systems (i.e., radio, compact disc player, DVD player, navigation system and Bluetooth®)" and therefor not excluded from the warranty.

Service advisors are trained to say that nothing is included in the warranty, in the hope that some suckers will believe them and pay for a non-warranty repair.

Guilty as charged... I rarely post out of anger but the overall Hyundai service experience has continued to leave something to be desired. A big part of it is the lack of loaner vehicles. I used to have an Infiniti and became used to always being offered a comparable loaner whenever my car was in for some work.

He was talking about me. It was an inside joke from another thread.

 

[Cut-Throat]

Maybe me or the service adviser was misunderstanding the issue, as he was saying I was out of warranty and that they couldn't give me a loaner or guarantee that they'd cover the $5k replacement cruise module.
.

$5 Grand for a Cruise Control Fix! Seriously ?....

. I would happily forgo Cruise Control or Just Buy a New Car if I was faced with this Decision. No way would I pay $5 Grand for Cruise.

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[Mark_888]

$5 Grand for a Cruise Control Fix! Seriously ?....

. I would happily forgo Cruise Control or Just Buy a New Car if I was faced with this Decision. No way would I pay $5 Grand for Cruise.

They don't fix anything these days. They just replace things, and many times they are integrated with a lot of other electronic modules in one very expensive component. Don't forget that car parts are about 5 times the actual cost to the manufacturer.

 

[acr]

$5 Grand for a Cruise Control Fix! Seriously ?....

. I would happily forgo Cruise Control or Just Buy a New Car if I was faced with this Decision. No way would I pay $5 Grand for Cruise.

Exactly....hence my foul mood at the time I posted this thread. I drive 30k+ per year so I rely on cruise control. I was literally sitting in the waiting area surfing cars.com and calling dealers to set up test drives.

 

[NSXNEXT]

The extended warranty doesn't cover the smart cruise control (no radar items are covered).

My platinum warranty covers everything that isn't normal wear and tear (e.x. Brake pads, rotors) unless determined a mfgr defect

 

[acr]

My platinum warranty covers everything that isn't normal wear and tear (e.x. Brake pads, rotors) unless determined a mfgr defect

I would urge you to read the fine print again as the Platinum warranties I've seen online specifically exclude laser cruise control.

 

[Mark_888]

I would urge you to read the fine print again as the Platinum warranties I've seen online specifically exclude laser cruise control.

I don't have the extended warranty, but I seen some of the text that people posted regarding the terms and conditions. I definitely could be wrong, but I thought the exclusions were about after-market add-on products that could interfere with radar or laser OEM equipment that caused the warranty to not be honored. I do recall that the exact wording was very confusing, but it might be helpful to post it here for further analysis.

 

[NSXNEXT]

I would urge you to read the fine print again as the Platinum warranties I've seen online specifically exclude laser cruise control.

I stand corrected.

http://www.officialhyundaiwarranty.com/PlatcovPopup.asp#not

Typically we list those items NOT Covered rather than the huge list
of covered items when defining Platinum component coverage.

Not Covered:
• Mechanical, Exterior, Interior
Brake linings, brake drums and rotors, disc brake pads, standard transmission clutch components, air bags, solar powered devices, hinges, glass, lenses, sealed beams, body parts and/or panels, trim, moldings, door handles, lock cylinders, tires, wheels, batteries, light bulbs, upholstery, paint, bright metal, freeze plugs, heater and radiator hoses, exhaust system, shock absorbers, audio, security or other systems not factory installed, work such as front-end alignment or wheel balancing, constant velocity joint boots, safety restraint systems, cellular phones, electronic transmitting devices (except for those specifically listed under silver, gold, or gold plus coverage), radar detectors, appliances, near object avoidance systems and all laser radar cruise control components, vinyl and convertible tops.

 

[lncaylor]

Aaaaand the warranty ran out at 36k miles. I am thinking I will be finding a way to dump this car soon. Hyundai service has a long way to go.

According to my warranty booklet the parking assist and smart cruise control system is covered for 5 years/60k. The radio is only covered for 3 years/36k. However, the smart cruise and parking assist are not covered under the HPP extended warranty.

 

[Seattle Genesis]

My smart cruise control died at 29k miles and was replaced under warranty at $7k.

 

[Mark_888]

This is what confuses me (under exclusions)"

"Brake linings, brake drums and rotors, disc brake pads, standard transmission clutch components, air bags, solar powered devices, hinges, glass, lenses, sealed beams, body parts and/or panels, trim, moldings, door handles, lock cylinders, tires, wheels, batteries, light bulbs, upholstery, paint, bright metal, freeze plugs, heater and radiator hoses, exhaust system, shock absorbers, audio, security or other systems not factory installed..."​

Is it:

• security or other systems not factory installed
• audio, security or other systems not factory installed
• shock absorbers, audio, security or other systems not factory installed
• etc.

How far back does the phrase "not factory installed" go? I thought it was a given that OEM audio systems were covered in the Platinum coverage.

 

[dg_moore]

This is what confuses me (under exclusions)"

"Brake linings, brake drums and rotors, disc brake pads, standard transmission clutch components, air bags, solar powered devices, hinges, glass, lenses, sealed beams, body parts and/or panels, trim, moldings, door handles, lock cylinders, tires, wheels, batteries, light bulbs, upholstery, paint, bright metal, freeze plugs, heater and radiator hoses, exhaust system, shock absorbers, audio, security or other systems not factory installed..."​

Is it:

• security or other systems not factory installed
• audio, security or other systems not factory installed
• shock absorbers, audio, security or other systems not factory installed
• etc.

How far back does the phrase "not factory installed" go? I thought it was a given that OEM audio systems were covered in the Platinum coverage.

Rather than cruise, which I never use, my original warranty concern was the Nav system, and I was assured verbally by Fidelity that "nav is included with audio," even though the contract does not address nav explicitly. I was a bit doubtful, but decided to purchase the Platinum plan anyway. Sure enough, the nav went out after 36 months had elapsed and the warranty did cover the replacement of the head unit.