Steering Wheel

[Great White]

Sometimes when I turn or get started it can feel like the steering wheel moves like it’s loose????

 

[ntmehan]

Hey man,
Looks like we're the only two that have experienced this. I'm wondering if we have the same issue.

I bought my 15 5.0 Ultimate about 5 weeks ago. After 2-3 weeks and starting to drive it harder (corner harder) I noticed what at first I thought was some slop in the front end. Then one time, I was mid-corner and unwinding the wheel with one hand and as the pressure from my hand transferred from one half of the wheel to the other, the whole steering wheel "popped" to the newly loaded side. After that, when I parked I put both hand behind the wheel and could lightly pull toward myself on either side and watch the whole wheel and column (columns switches and covers) move side to side (sort of rock back and forth) about 1-2mm.

At the 3 week mark, I took it in for my first dealer experience (to have them look at steering column issue, pano-roof seal issue, illuminated sill plate that just wouldn't light [first world problems, right...?] and what I thought was a bluelink issue) and while the SA was nice enough, they weren't very helpful. After having the car all day (and not furnishing me a loaner) Bluelink was fine (and I haven't had the frozen connection issue since), the roof seal was "normal" (even though the two used G80s they had on the lot didn't look all rolled under like mine was), they ordered a replacement sill plate to fix that and the steering column "moved due to the design of the column and the haptic feedback from lane departure warning system."

It seemed to get worse and better, maybe based on ambient temp, but it was definitely not right. Kinda unsafe when you consider that the collapsible column and the airbag hanging from the end of it are two of the most important pieces of safety equipment on the car.

So I called a dealer 20 miles away, told them I was having trouble getting something diagnosed in my town and wondered if they'd take a look. I dropped her off this morning (at a dealer that actually sells the Genesis brand in a brand new and very nice facility) and when the service adviser stepped out with me to see the problem, he immediately said, "Yeah, that's definitely not right."

They were able to get me a (base, ugh...) Sonata to drive in the meantime and said he'd let me know what they figured out and how long the parts (assuming they'd have to order something) would take to come in. Hopefully this won't turn into a huge issue and just be an easy warranty replacement of one part that fixes the issue. I have just under 50k miles and the in-service date was mid-October 2014, so I only have 10k miles and 4 months left of the bumper to bumper warranty. Hopefully when it expires I'll have already addressed any issues that she has and she'll be good to me for another 40-50k miles.

 

[ntmehan]

Update on my post above: according to the second dealer, one of the support brackets had bent and widened (essentially only on the one axis) a bit to allow for the play in the wheel. Unfortunately instead of replacing the part they just bent it back into compliance and properly torqued the fastening bolts. It's fixed for now, hopefully it stays fixed in the long-term.

On another semi-related note: this dealership experience was a significant improvement over my first. I was provided a loaner, the shop completed work late in the day on Friday and I was able to pick it up Saturday at which point it had been washed, (twas quite bug-ridden on the front end) vacuumed and even the dash wiped down. It was already sitting inside the service drive through bay, and I received my paperwork neatly folded inside a bi-fold Genesis folder. THIS was a true Genesis experience over your standard Hyundai treatment. Looks like this will be my preferred dealer from here on out!

 

[Dave_MacKinnon]

ntmehan, can you confirm.. the steering wheel will move left-to-right by 2-3mm? Mine does that.

Update on my post above: according to the second dealer, one of the support brackets had bent and widened (essentially only on the one axis) a bit to allow for the play in the wheel. Unfortunately instead of replacing the part they just bent it back into compliance and properly torqued the fastening bolts. It's fixed for now, hopefully it stays fixed in the long-term.

On another semi-related note: this dealership experience was a significant improvement over my first. I was provided a loaner, the shop completed work late in the day on Friday and I was able to pick it up Saturday at which point it had been washed, (twas quite bug-ridden on the front end) vacuumed and even the dash wiped down. It was already sitting inside the service drive through bay, and I received my paperwork neatly folded inside a bi-fold Genesis folder. THIS was a true Genesis experience over your standard Hyundai treatment. Looks like this will be my preferred dealer from here on out!

 

[ntmehan]

ntmehan, can you confirm.. the steering wheel will move left-to-right by 2-3mm? Mine does that.

Yep, the whole column including attached bezels and switches. Still solid after the fix. Now if only my last warranty repair parts would ever come in...

 

[Dave_MacKinnon]

Thanks. I'll take a look under there and see what is supposedly bent. Much appreciated!

 

[bigpapainscotia]

i'm having the same problem looks like i need a new steering column. tilt steering doesn't work and the light switch stock will flicker if in the auto mode.

 

[G-596543]

I have the light flicker problem as well. Has yours been formally diagnosed?

i'm having the same problem looks like i need a new steering column. tilt steering doesn't work and the light switch stock will flicker if in the auto mode.

 

[ATL Genesis106]

Dear. Gen Owners,

I had the same issue with steering wheel clocking noise & the sunroof rattling sound after I purchase the car.
I recorded the sound and explained it to the SA, and they were able to fix my steering clocking noise and Sunroof rattling under warranty.
I think it's a common issue for 2015 and 2016 genesise model.