one4david
Registered Member
- Joined
- Dec 23, 2022
- Messages
- 39
- Reaction score
- 10
- Points
- 8
- Genesis Model Year
- 2019
- Genesis Model Type
- Genesis G90
I have a 2019 G90. With about 25 K miles.
I’ve posted on many threads here with multiple issues I’ve had.
In December the dealership replaced the head unit. The original stopped working with Sirius XM and connected services didn’t work. The first head unit fixed the issue with XM. But created other issues. Each time I started the car the Nav screen was blocked with a message Activating Connected Services System not operational at this time. Meaning the back up camera didn’t work, The Nav didn’t work, the radio didn’t work. If the radio was left on the last time it was driven. It would come on with whatever volume you left it at. I was unable to turn down the volume or turn it off. Until the attempt to connect timed out.
It was a daily reminder how much I didn’t like the car anymore.
I signed up for the basic connected care services. They were going to add the remote and guidance packages for free for 3 months. In a attempt to get the system working. But where unable to update my account with the additional packages and nothing worked.
After a Nav update and several other procedures to get it up and working failed. The dealership installed a second replacement head unit yesterday.
Hallelujah it worked!
Connected Services added the remote and guidance packages free for one year. For me paying for the basic services. When I went to activate the new XM radio ID. I find out that radio ID previously belonged to another person with a 2018 G90. XM was unable to correct the year to 2019. But everything works. The other change in the menu shows Hyundai Blue Link instead of Genesis Connected Services. With a Hyundai Blue Link phone number. The quality of response with Hyundai Blue link is crap compared to the professional Genesis Connected Services. However even though I’m calling a Hyundai phone number by pushing the button on the mirror. Connected Services answers the call. The dealership told me they are taking old defective head units and remanufacturing them into updated working versions. So while I got a used remanufactured part. It works, it’s under warranty and I’m finally happy.
So to all of you who have vehicles still under warranty. I would suggest returning them to the dealership for repair.
Connected Care engineers never followed up and called back. After numerous documented calls and promises.
One thing to point out. The engineers that the dealership calls for tech support. Are not the same engineers that Connected Care uses. So you may be getting separate versions of information from each. Unless you demand that the dealership calls Connected Services with the same ticket repair number. To keep everyone on the same page.
I don’t remember the exact amount for the head unit replacement under warranty. But it was over $3000.
I hope this helps a number of you with the same issues.
I’ve posted on many threads here with multiple issues I’ve had.
In December the dealership replaced the head unit. The original stopped working with Sirius XM and connected services didn’t work. The first head unit fixed the issue with XM. But created other issues. Each time I started the car the Nav screen was blocked with a message Activating Connected Services System not operational at this time. Meaning the back up camera didn’t work, The Nav didn’t work, the radio didn’t work. If the radio was left on the last time it was driven. It would come on with whatever volume you left it at. I was unable to turn down the volume or turn it off. Until the attempt to connect timed out.
It was a daily reminder how much I didn’t like the car anymore.
I signed up for the basic connected care services. They were going to add the remote and guidance packages for free for 3 months. In a attempt to get the system working. But where unable to update my account with the additional packages and nothing worked.
After a Nav update and several other procedures to get it up and working failed. The dealership installed a second replacement head unit yesterday.
Hallelujah it worked!
Connected Services added the remote and guidance packages free for one year. For me paying for the basic services. When I went to activate the new XM radio ID. I find out that radio ID previously belonged to another person with a 2018 G90. XM was unable to correct the year to 2019. But everything works. The other change in the menu shows Hyundai Blue Link instead of Genesis Connected Services. With a Hyundai Blue Link phone number. The quality of response with Hyundai Blue link is crap compared to the professional Genesis Connected Services. However even though I’m calling a Hyundai phone number by pushing the button on the mirror. Connected Services answers the call. The dealership told me they are taking old defective head units and remanufacturing them into updated working versions. So while I got a used remanufactured part. It works, it’s under warranty and I’m finally happy.
So to all of you who have vehicles still under warranty. I would suggest returning them to the dealership for repair.
Connected Care engineers never followed up and called back. After numerous documented calls and promises.
One thing to point out. The engineers that the dealership calls for tech support. Are not the same engineers that Connected Care uses. So you may be getting separate versions of information from each. Unless you demand that the dealership calls Connected Services with the same ticket repair number. To keep everyone on the same page.
I don’t remember the exact amount for the head unit replacement under warranty. But it was over $3000.
I hope this helps a number of you with the same issues.
