Support for suspension issues

[doug725]

Anyone bought their Genesis at Pugi in Illinois? If you are having suspension problems with porposing, etc. please call them or bring it in so that the are aware of the extent of the problems. Thet keep telling me they never heard of the issues before. More people need to bring it to their attention as well as Hyundai coporate.

 

[Mark_888]

Anyone bought their Genesis at Pugi in Illinois? If you are having suspension problems with porposing, etc. please call them or bring it in so that the are aware of the extent of the problems. Thet keep telling me they never heard of the issues before. More people need to bring it to their attention as well as Hyundai coporate.

It depends on whether you call it a problem or a feature. The corporate people have definitely heard about the complaints, and I am sure most of the dealers have heard comments about it also.

 

[BacktoHyundaibychoice]

Anyone bought their Genesis at Pugi in Illinois? If you are having suspension problems with porposing, etc. please call them or bring it in so that the are aware of the extent of the problems. Thet keep telling me they never heard of the issues before. More people need to bring it to their attention as well as Hyundai coporate.

Are you sure you didn't just experience your first snowfall the other morning and panic? Using "known" issues as the excuse to bail on the car ?
Maybe I'm the ******* of this board, but you went from lukewarm to totally negative in one week. For the first/most part of the week there was a stretch of I-88 you didn't like, followed by most of 355 being "porpoising".
Sorry if this offends, but as Vai called out another poster with trumped up reasons, I'm doing the same.
Let the critics jump in, but I smell bs.

 

[moose66]

Not sure I will call you on the carpet like BacktoHyundaibychoice did, but . . . . . . . I am aware that all cars don't drive the same, but I have to wonder. What type of test drive did you do? And did you buy the car you drove? Sounds like an around the block quickie test drive. No way you would have purchased that car if the suspension was that bad. You would have noticed the poor suspension during an extended test drive, which should have taken you over several types of pavement at various speeds.

I have said this before on another post . . . . . . .if you don't like it, sell it! You should be able to get most of your money back. Someone may not even notice the bad suspension and will be more than happy to take a barely broken in Genesis off your hands.

 

[doug725]

"No way you would have purchased that car if the suspension was that bad. You would have noticed the poor suspension during an extended test drive, which should have taken you over several types of pavement at various speeds. "

Indeed I would not have if that had been the case. I test drove the car they provided for an entire afternoon. I drove it (dry pavment) my entire route to work and back (50 miles round trip). Then I drove the other route I do to Schaumburg up 355 on a weekly basis (it was rainy that day). Two days later I went back and drove it in town for an hour and half in snowy/slushy conditions to see how it handled. I test drove a second one at another dealer for their typcial drive around suburban streets. Both dealers were very accomodating. At no time in my tests did I experience anything like the porposing issue. Harshness yes, as that is characteristic of the vehicle, but nothing deal breaking.

I began shopping just prior to Christams and bought just earlier this week. I also cross shopped Acuar TL and Lexus IS. All told I logged probably five hours driving time. So try as you might to blame it on a impulse/unaware purchase that is far from the case. Nor did I freak out in snow - in fact I thought it did OK in snow conditions I encountered.

Perhaps it is BS to not expect to be porposing down 355 bady enough for 20 minutes that one feels compelled to pull over. Whether you chose to believe me or not the vehicle I actually recieved does this (granted I just drove this one briefly to verify it was in good working order). The first instance on 88 I was willing to shrug off (check air pressure again, put sand in back.) The second and third time clearly indicated an ongoing issue at least on the roads I use all the time. Doesn't seem normal for a $36,000list car to me and I've never encountered it in any car ever. Why would anyone feel that is OK to have your car do this or I'm just ticked by a "stretch of road I don't like". Seems to be some particluar vehicles have this issue and others do not or at least not so bad. For some reason the qualities the suspension does have seem to be magnfied in mine.

If no one is else is having the problem great. And if you wish to think anyone who says to be having a problem is simply giving BS so be it. If anyone else was having a problem I simply want to encourage them to tell someone since the dealer says to never had heard this happen before which I find hard to believe.

I actually prefer a solution since I love the car otherwise. If none is forthcoming then yes of course, unfortunately, I will try to sell/return it.

 

[thomaspf]

I test drove both the v6 and the v8 quite extensively and thought the Genesis was a great drive. I still believe that to be true except for one specific stretch of freeway which i obviously did not hit during my test drive.

The problem is that the suspension has a very narrrow resonance problem that only manifests itself when you hit exactly the right stimulus. At this state the suspension is no longer doing it's job and the car starts bucking up and down. Unless you actually hit that exact stimulus the car behaves very nicely and you can simply not image something could be wrong. There is only one stretch of the i5 here in Seattle that gets my V8 into this mode but I believe the car is getting into an unsafe state at this point.

I still like the car very much but also I think Hyundai is getting themselves into trouble by not admitting and addressing this issue.

So I trust that all of the convicted posts from fellow Genesis owners are describing accurate accounts of what they have experienced so far and there is nothing wrong with that. However, that respect should extend to eveyone including the people that report serious problems.

Cheers

Thomas

 

[doug725]

Well put and accurately described in terms of what happens Thomas. My car also neels very jittery and bouncy on all but the smoothest roads. I can live with that but I was completely shocked by the porpoise effct. Are you getting any input or course of action through your dealer? How have you addressed the issue?

 

[BacktoHyundaibychoice]

Well put and accurately described in terms of what happens Thomas. My car also neels very jittery and bouncy on all but the smoothest roads. I can live with that but I was completely shocked by the porpoise effct. Are you getting any input or course of action through your dealer? How have you addressed the issue?

Since Pugi is only a mile from 355 and 88, did you ask them to take a ride with you?
Also, Thomas's problems are credible to me and others. Note that he's never said his car is "jittery and bouncy on all but the smoothest roads", he cited a specific stretch of I-5.
Perhaps I was over the top last night, and I apologize for that. But if it's as bad as you describe, it should be easily replicatable for the dealer.

 

[doug725]

I left it Pugi all day yesterday. They checked/drove it and stated could not duplicateof course. Left work early to come in and take a ride with a Tech. While driving at 65 mph on 88 with the Tech the right rear tire blew out and nearly sent us off the road. I pulled over and the Tech put the spare on. Then we turnd around and came back to the dealer. Unfortunately the tire blew before the bad stretch of road that causes the porposing (I hate that word). So I'm back in today to see if tire is fixed and see if we can take another ride and to meet with the manager.

 

[t_finan]

blowout

wow - that doesn't sound like a graceful/safe event. I am surprised that esc can't help in such a situation.

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[doug725]

Yeah - it wasn't the safest thing to happen. Second time this week I've had to pull over to the side on route 88 while driving the Genesis - once for the scary porposing and then tire blow out. Can't help but wonder if they are connected somehow...

Oh well - the dealer set up a drive with a regional rep on Monday so we'll see what happens.

 

[Mark_888]

Are you sure you didn't just experience your first snowfall the other morning and panic? Using "known" issues as the excuse to bail on the car ?
Maybe I'm the ******* of this board, but you went from lukewarm to totally negative in one week. For the first/most part of the week there was a stretch of I-88 you didn't like, followed by most of 355 being "porpoising".
Sorry if this offends, but as Vai called out another poster with trumped up reasons, I'm doing the same.
Let the critics jump in, but I smell bs.

I think you should immediately stop questioning the integrity of people complaining about the suspension issue. There are a lot of people who have complained about the same thing, so claiming that the this is "another poster with trumped up reasons" to dump the car is outrageous and libelous.

There is another member who returned the car after one day because of the suspension problems, even though he took a $9K bath on the return (and immediately purchased a Lexus LS460).

I would wager that you (BacktoHyundaibychoice) is connected in some with Hyundai and are tying to kill any criticism of the car. You seem obsessed with the suspension issue even though you claim your suspension is perfect. Your obsession (instead of just concern) with other peoples problems is extremely suspicious, but you have gone over the top by say this is BS and effectively calling doug725 a liar.

I noticed that you visited my profile page, probably so you could try and determine my identity and gather some dirt on me. Next thing I know you will demanding my ip address from the moderator.

BTW, here is what the moderator of this forum says about the suspension:

... So you're another one to add to the list - of people who feel the Genesis ride is a bit stiff. I think it's safe to say that it is official (according to the members of GenesisOwners.com) - the ride is stiffer than it needs to be... Of course, Hyundai wanted to impress the magazines - which worked out in their favor...

http://www.genesisowners.com/hyundai-genesis-forum/showpost.php?p=6580&postcount=3

 

[BacktoHyundaibychoice]

Mark,
1. Too bad you haven't read earlier posts. Even in this thread I affirmed the legitimacy of the issue for some here. In most suspenion threads I have only posted in reply to a post asking an opinion/experience.
2. My "calling out" of the OP, for which I (mostly) apologized, was in fact based on the "9K loss" guy. Funny how you defend the 2 guys who NEVER TEST DROVE THE CARS THEY BOUGHT.
3. I never claimed my ride/suspension was perfect. Once again, if your reading skills were a tad sharper you'd have seen that on 2-5% of roads travelled I experience a "harsh ride". Said that several times over the last 2 months of Gen driving.
4. Yep, my Korean masters pay me well to start threads called "Brakes That Wake The Dead".
5. I visited your profile, yes. People visit profiles all the time for various reasons. Your IP addy is of no interest to me. I quit AOL years ago.
6. Did I libel someone or slander him?
What a putz.

 

[sandy]

Mark,
1. Too bad you haven't read earlier posts. Even in this thread I affirmed the legitimacy of the issue for some here. In most suspenion threads I have only posted in reply to a post asking an opinion/experience.
2. My "calling out" of the OP, for which I (mostly) apologized, was in fact based on the "9K loss" guy. Funny how you defend the 2 guys who NEVER TEST DROVE THE CARS THEY BOUGHT.
3. I never claimed my ride/suspension was perfect. Once again, if your reading skills were a tad sharper you'd have seen that on 2-5% of roads travelled I experience a "harsh ride". Said that several times over the last 2 months of Gen driving.
4. Yep, my Korean masters pay me well to start threads called "Brakes That Wake The Dead".
5. I visited your profile, yes. People visit profiles all the time for various reasons. Your IP addy is of no interest to me. I quit AOL years ago.
6. Did I libel someone or slander him?
What a putz.[/QUOT

Backtohyundaiby choice -- Your last line says it all. I can hardly stop laughing.

 

[Mark_888]

6. Did I libel someone or slander him?
What a putz.

Here is what you said in an earlier post:

Sorry if this offends, but as Vai called out another poster with trumped up reasons, I'm doing the same.
Let the critics jump in, but I smell bs.

You said that doug725 made up a bs story about the suspension because he wanted to return the car for "trumped up reasons." If you have some evidence to support that, please provide it. Otherwise, yes it is libel IMO (I don't think you can slander anyone on the Internet unless you are using VOIP).

Calling me a putz (def: a despicable or stupid person) is perfectly within your form to attempt character assassination against people with whom you disagree with.

 

[Duaine]

I don't have the suspension problems that some people report about but I do however would like a softer ride from my Genesis rather than the more harsh stiff ride.

I have a couple of questions for anyone who wishes to comment on it. First off if enough people complain about either the jittery ride or for those like me wanting a smoother luxury car like ride do you think Hyundai could come up with some sort of a suspension setup that will smooth up the ride for us?

Second, for those who are experts out there if Hyundai decides not to make any changes to the suspension what can I do on my own to have the suspension changed to give me a super smooth ride? Is there a specific buisness out there that specializes in suspension setup's?

I love everything else about the Genesis but it just doesn't deliver the smooth ride that I think a luxury car should have. I have said it before but my 06 Azera had a smoother ride. As far as that goes my Hyundai Elantra has a smoother ride.

When it comes down to it I like a smooth ride even if I have to give up some cornering ability. I don't really care about car magazines that get into stiff suspensions for their abilities to go through slaloms faster. I don't think that represents the average driver in day to day driving.

As always this is just my opinion and the search for options for me. I know that I will probably get blasted by someone with opposite views but this is just how I feel about it.

 

[bishop666]

Gentlemen:
The bickering and lack of trust exhibited by the few, aside from its sophomoric nature, detracts from the assumed purpose of this forum, which is, one would hope, to discuss the good and the bad of the vehicle in question.

I am the member whose post, or content contained therein, was labeled "BS" by at least one other member. It is difficult to comprehend the degree of tunnel vision and or brand loyalty which led to such a statement which, by the way, matters little to me, but rest assured that I did indeed encounter the porpoising effect that others have decried, did sell the vehicle back to the dealer at considerable expense and did replace it with a 2009 Lexus LS 460 and that, my friend, is no B.S.!

In addition, a lengthy test drive was performed (v6 model/tech) but not with the vehicle purchased for the specific reason that said vehicle or equivalent was not available for test drive from any dealer within a reasonable traveling distance. Furthermore, it was made clear to me by the dealer that the only means of obtaining the 4.6, which was allegedly in short supply, was to order and purchase one. It was further opined by the selling dealer, that the ride (i.e. suspension) of the 4.6 would "feel" the same as the 3.8. I rest my case.

 

[Mark_888]

I don't have the suspension problems that some people report about but I do however would like a softer ride from my Genesis rather than the more harsh stiff ride.

The harsh and jittery ride is what people are talking about when the subject of a suspension problem is mentioned. It is only a serious problem when on a very rough road where the car may loose control. Whether you call it a problem or a feature is debatable, but a lot of owners and reviewers (Consumer Reports, Car and Driver, and others) have made negative comments about it.

I have a couple of questions for anyone who wishes to comment on it. First off if enough people complain about either the jittery ride or for those like me wanting a smoother luxury car like ride do you think Hyundai could come up with some sort of a suspension setup that will smooth up the ride for us?

One interesting thing to know is that the Genesis sedan sold in Korea and most other markets has a different suspension that is much softer. Hyundai decided that for North America it needed to be stiffened up. It appears that all they did was to replace the shock/spring assembly (I don't know for sure if that was the only change). So it seems to me that they could very easily use the Korean components, or they could come up with something in-between the current North American and Korean models (my preference), without a major redesign of the suspension (just replace the shock/spring assembly). I certainly hope that Hyundai is listening and that they will do something.

Second, for those who are experts out there if Hyundai decides not to make any changes to the suspension what can I do on my own to have the suspension changed to give me a super smooth ride? Is there a specific buisness out there that specializes in suspension setup's?

As I mentioned above, Hyundai made the ride much stiffer by apparently just changing the shock/spring assembly. I suspect that someone could come up with a replacement for the current North American shock/spring assembly that would be an improvement. It may only involve a replacement of the rear shock/spring, not sure.

My hope is that Hyundai will come up with such a change for the 2010 Genesis model that could be retrofitted on the 2009 model. Obviously, I would like this done for a nominal fee (Hyundai's actual cost), rather than pay full price for parts and labor. I doubt they would even consider doing it for free.

I love everything else about the Genesis but it just doesn't deliver the smooth ride that I think a luxury car should have. I have said it before but my 06 Azera had a smoother ride. As far as that goes my Hyundai Elantra has a smoother ride.

When it comes down to it I like a smooth ride even if I have to give up some cornering ability. I don't really care about car magazines that get into stiff suspensions for their abilities to go through slaloms faster. I don't think that represents the average driver in day to day driving.

As always this is just my opinion and the search for options for me. I know that I will probably get blasted by someone with opposite views but this is just how I feel about it.

Hang in there and don't let other people intimidate you into backing down. I for one, appreciate your feedback.

 

[Mark_888]

Gentlemen:
The bickering and lack of trust exhibited by the few, aside from its sophomoric nature, detracts from the assumed purpose of this forum, which is, one would hope, to discuss the good and the bad of the vehicle in question.

I am the member whose post, or content contained therein, was labeled "BS" by at least one other member. It is difficult to comprehend the degree of tunnel vision and or brand loyalty which led to such a statement which, by the way, matters little to me, but rest assured that I did indeed encounter the porpoising effect that others have decried, did sell the vehicle back to the dealer at considerable expense and did replace it with a 2009 Lexus LS 460 and that, my friend, is no B.S.!

In addition, a lengthy test drive was performed (v6 model/tech) but not with the vehicle purchased for the specific reason that said vehicle or equivalent was not available for test drive from any dealer within a reasonable traveling distance. Furthermore, it was made clear to me by the dealer that the only means of obtaining the 4.6, which was allegedly in short supply, was to order and purchase one. It was further opined by the selling dealer, that the ride (i.e. suspension) of the 4.6 would "feel" the same as the 3.8. I rest my case.

Most of us appreciate your comments.

 

[bishop666]

Thank you.