Tech Package issues and positive dealer response

[Jimbo46]

Just for the record, I was having problems with my tech package firing up when starting my 3200 mile 4.6 Genesis. Sometimes it would come right on and other times I would have to drive miles until it cycled over and over displaying only the blue Genesis logo. Finally it would come on. I also perceived a front end rattle on washboard surfaces on which I was kind of fixated. The service manager for the entire three dealership group went out with the tech and me to hear and see my issues. He personally oversaw the project and got back to me with updates while I drove the Genesis (3.8 which I would not trade for my 4.6 despite the much improved fuel economy) loaner car they provided. Yesterday I picked up my 4.6 and it was cleaned up, gassed up, the 3500 mile service was completed, my whole tech package had been replace to include the CD changer (turns out the CD changer was the real culprit) and they addressed my perceived rattle as best they could. The story is the service manager contacted the Hyundai Field Rep who came over and drove my car and did hear what I am hearing. I think they tightened up everything they could because it seems better though not perfect. They service manager indicated they had contacted Hyundai and had fired up a formal request for the company to look into this suspension issue. Best of all my balance due at pickup was $0.00.

This dealership gets it about the service level required to make Genesis a success. I just don't know how I could have asked for much more. Not only did they do the necessary, but they even indulged the gremlins (real or perceived) in my head without making me feel I had been annoying. On the other hand, I think he and his staff learn more about Genesis every time they go through a project like this. Also, he shows the staff Hyundai is serious about Genesis by personal example. I think they have sold 10 or 12 Genesis units to date so their hands on experience is obviously limited. My own experience is that postivie attitudes at the bottom almost always filter down from the top.

Neither Infiniti nor Lexus ever did any better than this! Just so you know, the dealership involved was Freysinger Hyundai in Harrisburg, PA. I would obviously not hesitate to recommend them!



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[kbmuenkel]

That was a great report Jim and encouraging to hear. For the record, Jimbo46 & I live 3 or 4 miles apart and we both bought our Genesis' from Freysinger Hyundai in Mechanicsburg PA.

Can you really hear a difference in the suspension noise? Other than tightening everything up, did they report anything else?

 

[Jimbo46]

I am not sure yet, but I think it may be a bit better. Or maybe I just want it to be better! Or, maybe I just feel better for having been taking seriously. Gremlins are hard to pin down!

 

[Jimbo46]

By the way, nothing specific reported except there are "lots of joints" in the steering and other front end components. I have now driven three 3.8 and one 4.6 Genesis units pretty extensively and to be honest, I have heard it to one degree or another in all of them. Judging from the lack of "yeh, I hear that too" and the defining silence here when I bring this up, I must have ultra sensitive hearing!!

I guess I will just have to stop driving down that street in Hershey, PA everyday where extensive sewer repairs have been made over the past several months because the Genesis just can't handle it without driving me nuts!! My wife suggests I just turn up the volume on that Lexicon sound system I used to sell her on the Genesis. I hate when she uses my own words to hang me.

The fact remains, I did receive outstanding service this week!

 

[Tufast]

Jimbo, thanks for the recommendation for Freysinger Hyundai. It's great to hear of Hyundai dealerships stepping up to do a superior job in service. With customers expecting more from their dealerships, it's good to hear when one has stepped up their game to meet those expectations.