ckon
Registered Member
- Joined
- May 3, 2010
- Messages
- 1,482
- Reaction score
- 428
- Points
- 83
- Location
- SE Michigan
- Genesis Model Year
- 2021
- Genesis Model Type
- Genesis GV80
On the web and in this forum there have been many complaints about Hyundai dealers not achieving the level of service required to meet the expectations of luxury car buyers. I’ve just gotta point out that the people I deal with at Liberty Hyundai in New Hudson, Michigan consistently do a better job than the service folks at the Lexus dealership that used to service my ES350. Not to mention that they do it for more reasonable prices.
My dealer’s service department deserves at least ten stars for their delivery of superb customer service. There’s not much in life more satisfying than having your expectations exceeded and that’s what happens consistently at Liberty.
I went in today to have a defective weatherstrip replaced and to have the taillight recall done and mentioned the tire replacement program we’ve been hearing about. The service manager and the tech took it upon themselves to do all of the preparation for getting the tires replaced if and when Hyundai approves the replacement on the 3.8. It doesn’t guarantee that it will happen since I have 21K on mine, but they’re doing all they can to facilitate a replacement for me and I really appreciate the effort. They really went above and beyond for me - they even vacuumed out the car when they washed it.
They treat me like a partner in maintaining a fine vehicle, not a pain in the ass who’s interrupting their workday and I couldn't appreciate it more. Kudos to Ben, Levon, and Jeff (Geoff?). Thank you.
My dealer’s service department deserves at least ten stars for their delivery of superb customer service. There’s not much in life more satisfying than having your expectations exceeded and that’s what happens consistently at Liberty.
I went in today to have a defective weatherstrip replaced and to have the taillight recall done and mentioned the tire replacement program we’ve been hearing about. The service manager and the tech took it upon themselves to do all of the preparation for getting the tires replaced if and when Hyundai approves the replacement on the 3.8. It doesn’t guarantee that it will happen since I have 21K on mine, but they’re doing all they can to facilitate a replacement for me and I really appreciate the effort. They really went above and beyond for me - they even vacuumed out the car when they washed it.
They treat me like a partner in maintaining a fine vehicle, not a pain in the ass who’s interrupting their workday and I couldn't appreciate it more. Kudos to Ben, Levon, and Jeff (Geoff?). Thank you.
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I used to be really anal about such things, but when you live in the snow belt you either wash your car yourself and that means it's dirty most of the time or you give in and go through carwashes. Using carwashes means giving up that last 5 to 10% of perfection of your paint job, but that's the sacrifice you make to keep your sanity. 
