carlosinseattle
Getting familiar with the group...
I've never had a favorable dealership experience with Hyundia, except once. The cars are fantastic but it's a shame that they haven;t figured out how to work with customers who expect to be treated like human beings.
Here's some background on me and my experiences over the last few years.
I had a 2001 Mercedes S600 that was a phenomenal car in pretty much every manner. It had things on it that still aren't in come cars today. But as it got older it got too expensive to service and maintain.
So in 2011 I looked at a bunch of cars and narrowed my choice to 3 cars...don;t laugh; these were my actual top 3 choices.
2011 Jaguar XFR
2012 Genesis R-Spec Sedan
2011 Kia Optima, whatever the top of the line model was.
I decided against the Genesis only because I don't like buying first year releases, and it was the 1st year of the R-spec and the 5.0 motor. before that the 4.6 was the top of the line motor. I actually went to purchase the Kia but the salesperson was such an idiot, probably his second day in the business, that I walked off and swore off Kia forever.
Aw week later the Jag dealership called and told me they had just got a Black XFR with the "London Tan" interior. That was that, I was done. Excellent experience start to finish. Lease lasted until 2014, so I turned the car in. Nothing to complain about with that experience.
Mid 2014 I said I'll look at the Genesis again. The dealers in the Seattle all only had 1 or 2 left and were not really willing to negotiate. Finally Hyundai of Kirkland said yes, you can lease the car for the price (capitalized cost) of $43K, with a lease payment of $449/mo plus tax, I said GREAT!!. I asked them to email me the documents ahead of time or deliver the car to me and let me sign at my home/office; I live by the airport, which is 22 miles from the dealership. My wife was traveling so I would have had to take a cab; this was pre-Uber for me. They said no, you have to come in the store and we can sign the papers here. So I get there and the price, payment and the money factor are all different than what was agreed to over the phone and on emails. I literally showed the sales manager the email and he said no, he could not honor it. I asked why and he said "credit" I just about jumped over the desk to strangle him. My credit was over 800; he was telling a blatant lie. I didn't get too upset, but I did leave.
Turns out a dealership from Salem Oregon, Withnell Hyundai, had a black on black R-spec. I told them what i wanted and they matched what the Kirkland Hyundai dealership had agreed to but didn't follow through with. We did everything overt the phone and they delivered the car to me at home. They had a guy drive it 235 to my home; the car had 250 miles on it when I took delivery. I signed at my kitchen table and took the salesperson to the train station for his trip back to Oregon. That's what you call service!!!!! If you're in Oregon you have a stellar dealership!!
Lease ended in June 2017 so that was that. I wound up buying a 2014 Equus Ultimate in October 2018 from Carmax. I chose Carmax because of the cost of the extended warranty. I'm covered to 120K miles or October 2023, whichever comes first.
I ran into the front air suspension problem in March of 2019. Only one dealer had the ability to service my vehicle...Hyundai of Kirkland. I had to drive beyond 2 closer dealerships because the other dealerships can't service the air suspension; they said they don;t have the equipment to do it properly. Well; the experience at Hyundai of Kirkland's service was awful, just like the sales experience had been years earlier, but the repair was done.
I say all that to say Hyundai has along way to go with the dealership experience. It's a shame to make such an amazing group of vehicles, and not just the top of the line cars, but every car in the Hyundai line-up is pretty much awesome, and not be able to offer a satisfactory experience at the dealership. I've had a saying for awhile that crappy service is the "price you pay for low prices". I'm fine with that at Walmart but it's hard to be as Ok with it when spending thousands of dollars. The Equus is a fine luxury car, 80% of my Mercedes at 25% of the price and maintenance costs. Problem is the horrible dealership experience is hard to quantify, and even harder to deal with. I wish I could have the car and NEVER have to step foot into a Hyundai dealership.
That lease ended in June of 2017.
Here's some background on me and my experiences over the last few years.
I had a 2001 Mercedes S600 that was a phenomenal car in pretty much every manner. It had things on it that still aren't in come cars today. But as it got older it got too expensive to service and maintain.
So in 2011 I looked at a bunch of cars and narrowed my choice to 3 cars...don;t laugh; these were my actual top 3 choices.
2011 Jaguar XFR
2012 Genesis R-Spec Sedan
2011 Kia Optima, whatever the top of the line model was.
I decided against the Genesis only because I don't like buying first year releases, and it was the 1st year of the R-spec and the 5.0 motor. before that the 4.6 was the top of the line motor. I actually went to purchase the Kia but the salesperson was such an idiot, probably his second day in the business, that I walked off and swore off Kia forever.
Aw week later the Jag dealership called and told me they had just got a Black XFR with the "London Tan" interior. That was that, I was done. Excellent experience start to finish. Lease lasted until 2014, so I turned the car in. Nothing to complain about with that experience.
Mid 2014 I said I'll look at the Genesis again. The dealers in the Seattle all only had 1 or 2 left and were not really willing to negotiate. Finally Hyundai of Kirkland said yes, you can lease the car for the price (capitalized cost) of $43K, with a lease payment of $449/mo plus tax, I said GREAT!!. I asked them to email me the documents ahead of time or deliver the car to me and let me sign at my home/office; I live by the airport, which is 22 miles from the dealership. My wife was traveling so I would have had to take a cab; this was pre-Uber for me. They said no, you have to come in the store and we can sign the papers here. So I get there and the price, payment and the money factor are all different than what was agreed to over the phone and on emails. I literally showed the sales manager the email and he said no, he could not honor it. I asked why and he said "credit" I just about jumped over the desk to strangle him. My credit was over 800; he was telling a blatant lie. I didn't get too upset, but I did leave.
Turns out a dealership from Salem Oregon, Withnell Hyundai, had a black on black R-spec. I told them what i wanted and they matched what the Kirkland Hyundai dealership had agreed to but didn't follow through with. We did everything overt the phone and they delivered the car to me at home. They had a guy drive it 235 to my home; the car had 250 miles on it when I took delivery. I signed at my kitchen table and took the salesperson to the train station for his trip back to Oregon. That's what you call service!!!!! If you're in Oregon you have a stellar dealership!!
Lease ended in June 2017 so that was that. I wound up buying a 2014 Equus Ultimate in October 2018 from Carmax. I chose Carmax because of the cost of the extended warranty. I'm covered to 120K miles or October 2023, whichever comes first.
I ran into the front air suspension problem in March of 2019. Only one dealer had the ability to service my vehicle...Hyundai of Kirkland. I had to drive beyond 2 closer dealerships because the other dealerships can't service the air suspension; they said they don;t have the equipment to do it properly. Well; the experience at Hyundai of Kirkland's service was awful, just like the sales experience had been years earlier, but the repair was done.
I say all that to say Hyundai has along way to go with the dealership experience. It's a shame to make such an amazing group of vehicles, and not just the top of the line cars, but every car in the Hyundai line-up is pretty much awesome, and not be able to offer a satisfactory experience at the dealership. I've had a saying for awhile that crappy service is the "price you pay for low prices". I'm fine with that at Walmart but it's hard to be as Ok with it when spending thousands of dollars. The Equus is a fine luxury car, 80% of my Mercedes at 25% of the price and maintenance costs. Problem is the horrible dealership experience is hard to quantify, and even harder to deal with. I wish I could have the car and NEVER have to step foot into a Hyundai dealership.
That lease ended in June of 2017.
