If it weren't for bad luck.....
As mentioned in my previous topic, my brand new Genesis, with less than 1k miles on the clock, has a relatively obnoxious drone in the left front of the vehicle. After 3 weeks and several trips to the dealer, the problem got better, but was not resolved. The dealer replaced the wheel bearing, lower control arm and then ultimately blamed the tires. I opened a case with Hyundai at this point. They instructed me to go to the tire dealer for tire replacement. I did so and they said the tires were slightly feathered due to alignment (the car was delivered out of alignment) and Good Year (makers of the Dunlop tires) would not cover replacement. I called Hyundai back with this information and they decided to send a factory rep to the dealership.
While I was out of town, I left the vehicle at the dealer - the factory rep drove it. He indicated the noise was acceptable to him. Although the vehicle also pulls to the left (rather fatiguing after a while, actually) - he said the alignment was "within spec" and characteristic of the vehicle (eg. piss-poor engineering?) In other words, the factory rep told me to take a leap.
I then took the vehicle to the Toyota dealer and had them diagnose and test-drive it. The tech noticed the drone right away and thought it was wheel bearing noise, however, the pitch didn't change when turning the wheel and it wasn't speed-sensitive. He took it back, put it on the lift and said the suspension looked ok. He tightened up the control arms to Hyundai's torque specs, we took it for another drive and the noise was noticeably quieter (although still noticeably apparent) - he, along with another tech, concluded that the bushings are defective. This would coincide with what Hyundai engineers originally told the dealer -- they instructed them to replace the lower control arm because they've had other complaints (this didn't fix the problem entirely although it did help somewhat.) Unfortunately, replacing all of the bushings would be around $1,000 - parts and labor.
I could likely have it done and assuming it resolves the issue and fight Hyundai for reimbursement. I'm not sure if it's worth it - I'd still be left with a vehicle that pulls to the left that I'm really not happy with... especially since the manufacturer is intent on not standing behind it. On the other hand, it would be an expensive "lesson learned" to get rid of it now.
What a frustrating experience. I'm well aware there are tens of thousands of happy Hyundai customers out there. For whatever reason, it seems I'm one of the dissatisfied customers that has been singled out. Every manufacturer churns out lemons.... seems I hit one! It's disheartening at best.
Any opinions on the next course of action? Shell out the $$$ and live with the subjectively poorly designed suspension, dump it and cut my losses.....?
Thanks in advance.
As mentioned in my previous topic, my brand new Genesis, with less than 1k miles on the clock, has a relatively obnoxious drone in the left front of the vehicle. After 3 weeks and several trips to the dealer, the problem got better, but was not resolved. The dealer replaced the wheel bearing, lower control arm and then ultimately blamed the tires. I opened a case with Hyundai at this point. They instructed me to go to the tire dealer for tire replacement. I did so and they said the tires were slightly feathered due to alignment (the car was delivered out of alignment) and Good Year (makers of the Dunlop tires) would not cover replacement. I called Hyundai back with this information and they decided to send a factory rep to the dealership.
While I was out of town, I left the vehicle at the dealer - the factory rep drove it. He indicated the noise was acceptable to him. Although the vehicle also pulls to the left (rather fatiguing after a while, actually) - he said the alignment was "within spec" and characteristic of the vehicle (eg. piss-poor engineering?) In other words, the factory rep told me to take a leap.
I then took the vehicle to the Toyota dealer and had them diagnose and test-drive it. The tech noticed the drone right away and thought it was wheel bearing noise, however, the pitch didn't change when turning the wheel and it wasn't speed-sensitive. He took it back, put it on the lift and said the suspension looked ok. He tightened up the control arms to Hyundai's torque specs, we took it for another drive and the noise was noticeably quieter (although still noticeably apparent) - he, along with another tech, concluded that the bushings are defective. This would coincide with what Hyundai engineers originally told the dealer -- they instructed them to replace the lower control arm because they've had other complaints (this didn't fix the problem entirely although it did help somewhat.) Unfortunately, replacing all of the bushings would be around $1,000 - parts and labor.
I could likely have it done and assuming it resolves the issue and fight Hyundai for reimbursement. I'm not sure if it's worth it - I'd still be left with a vehicle that pulls to the left that I'm really not happy with... especially since the manufacturer is intent on not standing behind it. On the other hand, it would be an expensive "lesson learned" to get rid of it now.
What a frustrating experience. I'm well aware there are tens of thousands of happy Hyundai customers out there. For whatever reason, it seems I'm one of the dissatisfied customers that has been singled out. Every manufacturer churns out lemons.... seems I hit one! It's disheartening at best.
Any opinions on the next course of action? Shell out the $$$ and live with the subjectively poorly designed suspension, dump it and cut my losses.....?
Thanks in advance.
I'll post an update when I have one... just wanted to post that it could be a while!
