To whom it may concern:
I have just completed your survey. Two lines ! Because I don't take my Genesis in to Hyundai for service.
It seems to me your survey should have questioned why ?
This letter should perhaps go to Mark Orlando. If you were to check the several excellent Genesis owner sites on the Internet, you would discover a VERY high degree of dissatisfaction with Hyundai. Not the vehicle but the company. There is literally NO support from Hyundai to the Genesis owners/lessees.
I have given up on the dealers. Their price mark-ups on the service requirement, ( which vary wildly from dealer to dealer ), are outrageous. Their Genesis service people are woefully inadequately trained as well.
I have personal experience in that regard.
I for one, have dealt with two service managers at one dealership ( xxxxxxx Hyundai ) in less than a month.
I have a problem with a continuing bluetooth failure in my Tech, which has existed since I took delivery. Looked at once, updated the software ( ridiculous ) and I continue to have the problem. I am fed up.
It will be very interesting to see your response, if any. I will publish this on the Genesis site.
Thank you.
Sorry you are having problems with a dealer or dealers. Yes, they can charge too much for service, but then I believe that the Service Personnel have to make enough money to feed their families. I also have to agree that sometimes, Service Managers have no clue on correcting problems, and that they are just that, Managers. (See last paragraph below). In my case, I take my car for service to Orlando Hyundai. Not the most modern looking service department, however the Service Manager knows what he is doing, the three Service Writers are great, and one of those Service Writers always keeps me informed on anything new from Hyundai. Their Genesis trained Technician also knows what he is doing. Matter of fact, I believe their Genesis trained Technician knows more than the Tech Line people at Hyundai in California. (I've had dealings with Tech Line people at various car brands, and I have found that most of them have their head stuck where the sun don't shine, but "my" technician does a great job [and I keep telling the Service Manager to give him a raise]). This Service Department treats me like a KING (and I like it <grin>)
Now, speaking of Service Managers who are managers, but don't know a lot about fixing cars. My Ford Service Manager is just the other way around, a former Ford Master Tech. I've owned a lot of Ford products. I always take them to him. I have telephoned him for advice when I had problems, once in West Texas, Once in Orangeburg SC and Once in Western NY. A couple years ago, he took a job as the Service Manager at my local Ford Dealer. He left that dealership and took a job at a Ford Dealership 100 miles away. When I was having issues with the shifting on my previous
Lincoln, I took it to the L/M dealership to have the TCU programmed/updated. They placed a laptop on the seat, plugged it in, let the car run for an hour, and said it was all updated. NOT...
After a couple months, I took it to him and asked if he could do anything with the TCU. Here is what he did.
1. Plugged in the laptop.
2. Tap tap tap the laptop.
3. Switched key on.
4. Tap tap tap in laptop.
5. Switched key off.
6. Tap tap tap in laptop.
7. Switched key on.
8. Tap tap tap in laptop.
9. Started engine.
10. Tap tap tap in laptop.
11. Switched engine off.
Said, ok. Its all fixed. Took him less than 5 minutes. (Remember the L/M dealer took an hour with the engine running). Did not charge me anything for the fix. (Brought him donuts a couple days later). Never had a transmission problem with that car again. That is a Manager (or technician) who knows what he is doing.
Lastly, if you don't like the Hyundai Dealership you have been working with, try another one. Dealerships are independant businessmen and the manufacturers can't tell them what to do. Thats what I do. I don't visit my closest Hyundai Service Department, even though it is a very modern department. I visit the one that I am most comfortable with, even though it is an older department.
Oh, before I forget, as for you Bluetooth problems, perhaps the problem is with your phone or the phone settings, and not the car or the car setting. When I forst got my car, I was having problems with the bluetooth. Found it was a problem with something I had set in the phone, not the car. Changed that setting, and my bluetooth now works perfect.
Cheers,
