Title Department completely incompetent.

[dequardo50]

I'm livid. I paid off my balance the same day I received my account number in the mail. Just under $25,000. I received a letter in the mail acknowledging this and that the title and/or lien release was enclosed. Nothing was enclosed. I called CS and was given a FedEx tracking number of someone in Richmond, VA. And to a different name. I'm in WI. I'm really unhappy with Genesis' general level of support. On the phone with them now again trying to get this fixed.

Update: Call #2. Even MORE livid. 1) The lien release was not properly sent and enclosed in the mailing I received today. Genesis has no explanation. 2) The title was mailed to someone else in VA. Genesis has no explanation. 3) NO ONE can follow-up with me as a common courtesy over the phone. WTF?? 4) There is NO case number assigned. WTF?

This is a luxury car company in name only.

 

[ckon]

They're really god at reminding you of a service appointment (EIGHT or TEN times!!!) but can't return a simple phone call. I love the cars but sure wish they'd get serious about simple communication.