Unable to get my Genesis serviced...

[G-140619]

Using the app I made an appointment for valet service, which was confirmed and then the day of I received a notice that a driver was on the way. Nobody came. Repeated phone calls to the dealership were unanswered and no messages were returned. I called the customer service line and they eventually sent me an e-mail that they also could not reach the service department. What gives? Anybody else have this problem?

 

[Light2000]

my experience has been the app and getting a valet to actually happen is a dream. maybe someday. better off to call the dealership, speak with a human, confirm things and go from there, and dont be surprised if they tell you they have no loaner (genesis or hyundai) for 2-4 weeks.

 

[Mcc]

You have to call the dealer and speak to a human. Don’t email, don’t use the app, don’t leave a message. Call and talk to the service manager.

BTW, G-140619 any particular reason you have chosen to hide all your profile info (location, model, year)? You will get more accurate responses if you fill in the blanks.