goofygenesis
Hasn't posted much yet...
- Joined
- Apr 27, 2016
- Messages
- 29
- Reaction score
- 0
- Points
- 1
- Genesis Model Type
- 2G Genesis Sedan (2015-2016)
This past Thursday I contacted Jim Ellis, spoke to the Sales Manager to purchase a 2015 G2 5.0 Ultimate. I did speak with the Sales manager that morning and got a verbal deal. I requested images and to have a sales person to describe the scent inside the cabin, (i was planned to have the vehicle shipped.
He called later that morning so I can fill a Financial Application, to see If I can get a better rate than my Credit Union. I did complete it. He mentioned that The Financial Manager would get in touch with me.
Later that afternoon, I received the external images but not inside the cabin. The sales associate stated that the vehicle was locked and would not be able to obtain the keys until tomorrow.
I called the Sales Manager earlier that evening. He was reluctant in me putting a deposit and to request the Finance Manage overnight the packet. Stating that he is waiting to get the cabin image and smell before he went further.
That evening I finally got in touch with the Financial Manager, roughly 9pm. He wanted my D/L and Insurance card. He mentioned when he gets additional information from the sales manager he will than overnight the documents to me.
The next day, Friday. I sent the Sales Manager an email. To get the images and hand over the required information to the Finance manager before noon.
An hour later, a sales associate contacted me, requesting if theirs anything he can do, I requested images and to have the sales manager provide documents to the finance manager.
I finally received the second set of images at 2pm.
The finance manager sent over the warranty information about 4:40pm. He also called but I was not available. I made multiple attempts to contact the finance manager trying to understand the warranty document.
At 7:10 I received a voicemail from the sales manager with the sales associate stating that they attempted to contact me, but they were unable to get a hold of me so they sold the vehicle. My phone logs did not indicate a missed call between 4:40 and 7:10.
Saturday Morning, I called the dealership requesting to speak to the sales manager for an explaination. The manager told the receptionist if its me who is calling, that he is talking to a customer and will get back in touch. He never did.
I requested to talk to, and did talk to the Finance Manager. He explained that a customer came in from a different state to purchase the vehicle. He also stated that if I saw a different vehicle on the site, to provide the stock number and they will work on another deal.
I provided a stock number to the Sales Manger and Finance Manager via email. They did not provide a deal. The price was the same as the website. I later reply, if they can provide any additional incentive, as this car was a different color.
He called later that morning so I can fill a Financial Application, to see If I can get a better rate than my Credit Union. I did complete it. He mentioned that The Financial Manager would get in touch with me.
Later that afternoon, I received the external images but not inside the cabin. The sales associate stated that the vehicle was locked and would not be able to obtain the keys until tomorrow.
I called the Sales Manager earlier that evening. He was reluctant in me putting a deposit and to request the Finance Manage overnight the packet. Stating that he is waiting to get the cabin image and smell before he went further.
That evening I finally got in touch with the Financial Manager, roughly 9pm. He wanted my D/L and Insurance card. He mentioned when he gets additional information from the sales manager he will than overnight the documents to me.
The next day, Friday. I sent the Sales Manager an email. To get the images and hand over the required information to the Finance manager before noon.
An hour later, a sales associate contacted me, requesting if theirs anything he can do, I requested images and to have the sales manager provide documents to the finance manager.
I finally received the second set of images at 2pm.
The finance manager sent over the warranty information about 4:40pm. He also called but I was not available. I made multiple attempts to contact the finance manager trying to understand the warranty document.
At 7:10 I received a voicemail from the sales manager with the sales associate stating that they attempted to contact me, but they were unable to get a hold of me so they sold the vehicle. My phone logs did not indicate a missed call between 4:40 and 7:10.
Saturday Morning, I called the dealership requesting to speak to the sales manager for an explaination. The manager told the receptionist if its me who is calling, that he is talking to a customer and will get back in touch. He never did.
I requested to talk to, and did talk to the Finance Manager. He explained that a customer came in from a different state to purchase the vehicle. He also stated that if I saw a different vehicle on the site, to provide the stock number and they will work on another deal.
I provided a stock number to the Sales Manger and Finance Manager via email. They did not provide a deal. The price was the same as the website. I later reply, if they can provide any additional incentive, as this car was a different color.
