US/Canada Service

[Breeze]

My US Genesis dealership has gone out of business; they still retain Hyundai. Does anyone know if there is an agreement for servicing between US and Canadian dealerships? Live at the border, and the Canadian dealership is nearby.

Thanks

(any other Genesis closures so they need to build a highly-priced separate building?)

 

[Jhon]

There was another thread in one of the genesis forums that someone form Canada could not get a us dealership to work on his car under warranty. Not sure how wide spread this is.

 

[Breeze]

There was another thread in one of the genesis forums that someone form Canada could not get a us dealership to work on his car under warranty. Not sure how wide spread this is.

Thanks Jhon,

I wonder if this is happening elsewhere in the US? Also, makes me wonder for standard maintenance if Hyundai dealerships may be able to fill in for the "free" initial maintenance oil changes? Would be interested in others having information on this please. Thanks All!! Paul

 

[tarhoosier]

There was a discussion some time ago about buying a car in the other country, Canada or U. S., and this would require all warranty work to be done in the country of purchase which could be done if one lived at/near the border.* There were other issues about such a purchase with registration, licensing, insurance, import and tax questions, and others but the service question is the answer I recall. Genesis HQ might provide answers, but this might not be the assistance you seek. Of course a phone call to the business itself is possible.
I assume you refer to warranty service and not general repairs for out-of-warranty issues. Any independent mechanic should be able to provide repairs at your expense.

* exceptions for military, diplomatic, government, international travelers, and other special situation employees or individuals.

 

[Jhon]

Thanks Jhon,

I wonder if this is happening elsewhere in the US? Also, makes me wonder for standard maintenance if Hyundai dealerships may be able to fill in for the "free" initial maintenance oil changes? Would be interested in others having information on this please. Thanks All!! Paul

Yes, the local to me Hyundai/Genesis dealer was dropped or dropped the Genesis line as well. But that was before I got mine. There are two dealers within a reasonable drive to me and I ended up getting mine form one that was even further, about an hour. If the local Hyundai dealer still did Genesis, I would go there for service. I am thinking once the shortage is up, they might get back the dealer ships Genesis license.
I have heard mostly horrible things about the service but so far, I have not needed to service mine. I am not looking forward to the day. But who knows, it might go well.

 

[2450NW]

I can report--maybe--good news on this topic. I live in Central Oregon and, like many others, have found myself without a local Genesis dealer because of Genesis' insistence that dealers must physically separate the Genesis store from the Hyundai store. (The fella' I spoke with told me it was going to cost them $8M for a new showroom and service bays, and that because of the small market here, they couldn't afford it.) In my case, I would now have to drive over 200 miles to my nearest dealer in Vancouver, Washington. And my GV80 3.5L Prestige is now coming due for its first service, based on the messages from the car. So what to do?

I contacted my local Hyundai (now-defunct Genesis) Service Manager and he said they could do the service, but I'd have to pay for it out-of-pocket. He said, though, that I could submit a reimbursement request from Genesis and that they might pay that. Might? Hummm....

Not wanting to be stuck with a potentially large charge for the service without some assurance of reimbursement from Genesis, I contacted Genesis and spoke with a supervisor in the Concierge group. He told me that Genesis would indeed reimburse me for having the service done at my local Hyundai dealer, provided that certain conditions were met: 1) I was the original owner of the car, 2) the service(s) performed were consistent with those done during a normal mileage-based service (oil, filters, rotate the tires, etc) and, 3) that I submit the dealer's invoice and proof-of-payment. He stressed that a more complicated service--like replacing the transmission or something like that--would have to be done at a Genesis dealership. The process for claiming the reimbursement is to: a) have the work done, b) pay for it and, c) contact the Genesis Concierge department and request the reimbursement. They will send a link where you can attach the invoice and proof-of-payment documents.

I consider this very good news, indeed! But why "maybe" good news in the first sentence? Because I have yet to actually get the service done, submit the documents and receive the reimbursement. In a few weeks, I'll schedule the service, get it done, and then apply for the reimbursement. I'll report what I learn....