Valet Service and "Unassigned Genesis Brand Owner"

[TurtleBoy]

After being in a discussion last week regarding Valet Service and having work done by Hyundai dealers I decided to see if I could get something official from Genesis Customer Care. We usually refer to a limit of 50 miles for the Valet Service but a forum member was also told last November that the service will be provided for over 50 miles and Genesis corporate would pay the dealer extra. We also have discussed many times that the 2019s and beyond could only be serviced by a Genesis dealer while the 2017/18s can be done by both. We did have a member here move to Idaho and was told by Genesis that he could get the service done at a Hyundai dealership, pay for it and Genesis would reimburse him.

It took numerous emails over a week but I was able to get some information that hasn't been discussed here before and that is a program called "Unassigned Genesis Brand Owner" which handles instances where there is no dealer within the Valet Service Area. Here is the information from the emails on the case that was created by the first email:


I started the discussion with: "The nearest Genesis dealer to me is about 80 miles away. Will I be able to get valet service for scheduled maintenance/warranty work should I purchase a new Genesis?".



They responded: "Thank you for contacting Genesis Motor America. We received your email, however, we are going to need some more specific information. We invite you to reply to this email with more information so that we may further assist you. Please include name, phone number, email address, home address, VIN number and Preferred Genesis Retailer so we can better locate a Genesis retailer. We apologize for any inconvenience this may cause."



Needless to say I was not happy with their reply, asking for additional information, especially a VIN, made me think they didn't want to answer so I replied: "Further assist me? You offered no information to begin with. One would think you would have at least tried to provide an answer to a simple question. I'm considering purchasing and you ask for a VIN (VIN number is redundant by the way), amazing. "



I wasn't sure whether they would answer or not but the next day I did get a reply: "Thank you for contacting Genesis Motor America. We greatly apologize for the previous email requesting further information.

To better assist you, we are requesting information to document the concerns you are having. It provides Genesis Motor America a better understanding of how to provide further information to you. Based on the closest Genesis retailer being 80 miles from you, you have the option to go to the Genesis retailer or find a Hyundai dealership that services Genesis vehicles. We hope this information is pertinent to you and you become a Genesis owner."



I took from this email that I wouldn't get Valet Service but that I could get my 2019 serviced at a Hyundai dealer. To get more information I asked: "This information here is different than anyone that I know of has received so far from Genesis - "Based on the closest Genesis retailer being 80 miles from you, you have the option to go to the Genesis retailer or find a Hyundai dealership that services Genesis vehicles." Can you please give some more details on this? Are you saying that I will not be able to get valet service? As far as taking it to a Hyundai dealer is concerned, everything released so far from Genesis has been that the 2019s and beyond can only be serviced by a franchised Genesis dealer, has that recently changed? I know of one case in Idaho where the owner was told to take to it to a Hyundai dealer for service, pay for the service and then Genesis will reimburse him for that. How would it work in my case, the same way or is Genesis now reimbursing all Hyundai dealers for providing service? I want to make sure everything is clear because this information and conversation will be posted publicly on a forum."



I was hoping that last line didn't keep them from responding since they went silent but the next day they replied: "To better clarify the previous email regarding going to the Genesis retailer which is 80 miles from you or going to a Hyundai dealership that is close. In an instance you are unable to go to the Genesis retailer (being it is too far from home) we have a process we take called "Unassigned Genesis Brand Owner" which allows you to go to a Hyundai dealership to have all services performed as if it were a Genesis retailer with no hassle. We reach out to the National office, in which they will be in contact with the Hyundai dealership to accept the Genesis vehicle being serviced at their dealership.

In some circumstances, when a customer purchases a new 2019 Genesis vehicle and there is no close Genesis retailer close, they have the option of the process explained above. You will receive the services that you are entitled to working with the closest Hyundai dealership. Every Genesis retailer and Hyundai dealership are independently owned and operated so speaking with them directly would be the best option regarding paying for the services and getting reimbursed."



The "Unassigned Genesis Brand Owner" program was something I had not heard of before and appeared to be something that would cover a person in my situation where the nearest dealer was outside the Valet Service limit however I didn't get an answer to what that limit was so I emailed: "Thank you very much for the additional information. I have one more question, what is distance limit for Valter services? Can I get it at 80 miles away or is there a lower, set limit?"



Three days later I had still not heard back from them so I emailed again: "I would like to get some more details on the valet service as well as the "Unassigned Genesis Brand Owner" program. Is there a set maximum distance for valet service? If so, what is that distance? Do some dealers go beyond the maximum? Do all dealers have to provide valet service within that set distance?

As far as the "Unassigned Genesis Brand Owner" designation, when does that become effective? In other words, is that only for customers who live outside the valet service area or could any customer choose to go to a Hyundai dealer even if they could have valet service? Is this something that needs to be set up prior to purchasing the vehicle or is it guaranteed that an owner will get the service either through a Genesis dealer or a Hyundai dealer?

I think that is all for now, thank you for your assistance."



They responded with two different emails, one covering the Valet Service limits and the other giving a lot more detail on the the "Unassigned Genesis Brand Owner" program.

Valet: "There is a maximum limit for valet services which is no more than 50 miles or 1 hour drive time with traffic. Genesis retailers will not go beyond the 50 miles or 1 hour drive time. Due to the low inventory of Genesis loaner vehicles, not all Genesis retailers always have a Genesis loaner available at the time of valet appointments. We always recommend to contact the Genesis retailer to ensure they have a Genesis loaner vehicle available when scheduling an appointment.

You may go to a Hyundai dealership for service if they service Genesis vehicles. Please contact the Hyundai dealership for further information."

Unassigned: "In regards to the "Unassigned Genesis Brand Owner" here are the stipulations:

- Bought their new Genesis Brand vehicle from a Genesis Brand Retailer and has been serviced by this Genesis Brand Retailer, and the Genesis Brand Servicing retailer is now closed.

- Bought their new Genesis Brand vehicle from a Genesis Brand Retailer, but live too far to have their Genesis Brand vehicle serviced at a Genesis Brand Retailer (over an hour away)

- Bought their new Genesis Brand vehicle from a Genesis Brand, have had their services performed by a Genesis Brand Retailer, but now the customer has moved to a city where there is no local Genesis Brand Retailer available (over an hour away)

For 2017-2018 Model-Year Genesis vehicles can be serviced by any Genesis retailer. Further, any willing Hyundai-only dealers can service these vehicles but service valet is not included and Genesis/Santa Fe/Sonata loaners cannot be guaranteed.

For 2019 Model-Year Genesis vehicles can only have service valet, warranty, and the 3/36k maintenance covered by a Genesis retailer.

The Genesis Valet Services Program covers normal factory-recommended scheduled maintenance. Severe use maintenance intervals are not covered by this program. Covered maintenance costs include all labor and parts necessary to complete the factory recommended service. Having your vehicle serviced at the specified time/mile intervals is critical in maintaining long-term durability. Failure to have your vehicle serviced at the specified interval may invalidate the warranty under certain circumstances. If for any reason a service is missed, the Authorized Genesis Retailer will perform the next or missed major service. Some owners may wish to have their oil changed more frequently. The owner must pay for any additional services performed on the vehicle."



I thought those were good, detailed responses so ended the case this morning with "Thank you very much for all of the information. I think everything has been covered now. Have a great day!"


Sorry for the long post but I wanted to include all of the information and the process of getting it. It seems like they have covered the instances where there are no Genesis dealers close by. Obviously it would be smart to check with the nearest Hyundai dealers before purchasing to make sure they service Genesis but hopefully most will. Hope this information helps.

 

[OMG70]

Some owners may wish to have their oil changed more frequently. The owner must pay for any additional services performed on the vehicle."

I wonder how they determine what "additional services" are. If my dealer says come in for a service at 5k miles, which would result in 1-2 extra appointments over 3 years, am I required to pay for the early service or the extra (7th) service? I suppose I'll ask when I cross that bridge

 

[TurtleBoy]

I wonder how they determine what "additional services" are. If my dealer says come in for a service at 5k miles, which would result in 1-2 extra appointments over 3 years, am I required to pay for the early service or the extra (7th) service? I suppose I'll ask when I cross that bridge

I think they were referring to having oil changes done under the "severe use" intervals rather than the normal schedule. So they will give you one a year (or whatever the normal recommended interval is and any outside that will be chargeable.

 

[Vpops]

After being in a discussion last week regarding Valet Service and having work done by Hyundai dealers I decided to see if I could get something official from Genesis Customer Care. We usually refer to a limit of 50 miles for the Valet Service but a forum member was also told last November that the service will be provided for over 50 miles and Genesis corporate would pay the dealer extra. We also have discussed many times that the 2019s and beyond could only be serviced by a Genesis dealer while the 2017/18s can be done by both. We did have a member here move to Idaho and was told by Genesis that he could get the service done at a Hyundai dealership, pay for it and Genesis would reimburse him.

It took numerous emails over a week but I was able to get some information that hasn't been discussed here before and that is a program called "Unassigned Genesis Brand Owner" which handles instances where there is no dealer within the Valet Service Area. Here is the information from the emails on the case that was created by the first email:


I started the discussion with: "The nearest Genesis dealer to me is about 80 miles away. Will I be able to get valet service for scheduled maintenance/warranty work should I purchase a new Genesis?".



They responded: "Thank you for contacting Genesis Motor America. We received your email, however, we are going to need some more specific information. We invite you to reply to this email with more information so that we may further assist you. Please include name, phone number, email address, home address, VIN number and Preferred Genesis Retailer so we can better locate a Genesis retailer. We apologize for any inconvenience this may cause."



Needless to say I was not happy with their reply, asking for additional information, especially a VIN, made me think they didn't want to answer so I replied: "Further assist me? You offered no information to begin with. One would think you would have at least tried to provide an answer to a simple question. I'm considering purchasing and you ask for a VIN (VIN number is redundant by the way), amazing. "



I wasn't sure whether they would answer or not but the next day I did get a reply: "Thank you for contacting Genesis Motor America. We greatly apologize for the previous email requesting further information.

To better assist you, we are requesting information to document the concerns you are having. It provides Genesis Motor America a better understanding of how to provide further information to you. Based on the closest Genesis retailer being 80 miles from you, you have the option to go to the Genesis retailer or find a Hyundai dealership that services Genesis vehicles. We hope this information is pertinent to you and you become a Genesis owner."



I took from this email that I wouldn't get Valet Service but that I could get my 2019 serviced at a Hyundai dealer. To get more information I asked: "This information here is different than anyone that I know of has received so far from Genesis - "Based on the closest Genesis retailer being 80 miles from you, you have the option to go to the Genesis retailer or find a Hyundai dealership that services Genesis vehicles." Can you please give some more details on this? Are you saying that I will not be able to get valet service? As far as taking it to a Hyundai dealer is concerned, everything released so far from Genesis has been that the 2019s and beyond can only be serviced by a franchised Genesis dealer, has that recently changed? I know of one case in Idaho where the owner was told to take to it to a Hyundai dealer for service, pay for the service and then Genesis will reimburse him for that. How would it work in my case, the same way or is Genesis now reimbursing all Hyundai dealers for providing service? I want to make sure everything is clear because this information and conversation will be posted publicly on a forum."



I was hoping that last line didn't keep them from responding since they went silent but the next day they replied: "To better clarify the previous email regarding going to the Genesis retailer which is 80 miles from you or going to a Hyundai dealership that is close. In an instance you are unable to go to the Genesis retailer (being it is too far from home) we have a process we take called "Unassigned Genesis Brand Owner" which allows you to go to a Hyundai dealership to have all services performed as if it were a Genesis retailer with no hassle. We reach out to the National office, in which they will be in contact with the Hyundai dealership to accept the Genesis vehicle being serviced at their dealership.

In some circumstances, when a customer purchases a new 2019 Genesis vehicle and there is no close Genesis retailer close, they have the option of the process explained above. You will receive the services that you are entitled to working with the closest Hyundai dealership. Every Genesis retailer and Hyundai dealership are independently owned and operated so speaking with them directly would be the best option regarding paying for the services and getting reimbursed."



The "Unassigned Genesis Brand Owner" program was something I had not heard of before and appeared to be something that would cover a person in my situation where the nearest dealer was outside the Valet Service limit however I didn't get an answer to what that limit was so I emailed: "Thank you very much for the additional information. I have one more question, what is distance limit for Valter services? Can I get it at 80 miles away or is there a lower, set limit?"



Three days later I had still not heard back from them so I emailed again: "I would like to get some more details on the valet service as well as the "Unassigned Genesis Brand Owner" program. Is there a set maximum distance for valet service? If so, what is that distance? Do some dealers go beyond the maximum? Do all dealers have to provide valet service within that set distance?

As far as the "Unassigned Genesis Brand Owner" designation, when does that become effective? In other words, is that only for customers who live outside the valet service area or could any customer choose to go to a Hyundai dealer even if they could have valet service? Is this something that needs to be set up prior to purchasing the vehicle or is it guaranteed that an owner will get the service either through a Genesis dealer or a Hyundai dealer?

I think that is all for now, thank you for your assistance."



They responded with two different emails, one covering the Valet Service limits and the other giving a lot more detail on the the "Unassigned Genesis Brand Owner" program.

Valet: "There is a maximum limit for valet services which is no more than 50 miles or 1 hour drive time with traffic. Genesis retailers will not go beyond the 50 miles or 1 hour drive time. Due to the low inventory of Genesis loaner vehicles, not all Genesis retailers always have a Genesis loaner available at the time of valet appointments. We always recommend to contact the Genesis retailer to ensure they have a Genesis loaner vehicle available when scheduling an appointment.

You may go to a Hyundai dealership for service if they service Genesis vehicles. Please contact the Hyundai dealership for further information."

Unassigned: "In regards to the "Unassigned Genesis Brand Owner" here are the stipulations:

- Bought their new Genesis Brand vehicle from a Genesis Brand Retailer and has been serviced by this Genesis Brand Retailer, and the Genesis Brand Servicing retailer is now closed.

- Bought their new Genesis Brand vehicle from a Genesis Brand Retailer, but live too far to have their Genesis Brand vehicle serviced at a Genesis Brand Retailer (over an hour away)

- Bought their new Genesis Brand vehicle from a Genesis Brand, have had their services performed by a Genesis Brand Retailer, but now the customer has moved to a city where there is no local Genesis Brand Retailer available (over an hour away)

For 2017-2018 Model-Year Genesis vehicles can be serviced by any Genesis retailer. Further, any willing Hyundai-only dealers can service these vehicles but service valet is not included and Genesis/Santa Fe/Sonata loaners cannot be guaranteed.

For 2019 Model-Year Genesis vehicles can only have service valet, warranty, and the 3/36k maintenance covered by a Genesis retailer.

The Genesis Valet Services Program covers normal factory-recommended scheduled maintenance. Severe use maintenance intervals are not covered by this program. Covered maintenance costs include all labor and parts necessary to complete the factory recommended service. Having your vehicle serviced at the specified time/mile intervals is critical in maintaining long-term durability. Failure to have your vehicle serviced at the specified interval may invalidate the warranty under certain circumstances. If for any reason a service is missed, the Authorized Genesis Retailer will perform the next or missed major service. Some owners may wish to have their oil changed more frequently. The owner must pay for any additional services performed on the vehicle."



I thought those were good, detailed responses so ended the case this morning with "Thank you very much for all of the information. I think everything has been covered now. Have a great day!"


Sorry for the long post but I wanted to include all of the information and the process of getting it. It seems like they have covered the instances where there are no Genesis dealers close by. Obviously it would be smart to check with the nearest Hyundai dealers before purchasing to make sure they service Genesis but hopefully most will. Hope this information helps.

Thanks so much for the info, was great and addressed several of my questions. I got g70 dynamic from genesis dealer in San Diego, about 500 miles away as several thousand dollars less than I could find nearby, so worth the drive. Have not had any service needs yet so was curious how it would work, nearest dealer is about 40 miles away but with traffic can easily be an hour.

 

[MorrisGray]

I think I would prefer to take my own car to the dealer and go back and pick it up vs having a valet service drive my car. I just don't trust many people driving my cars.

 

[EdP]

I think I would prefer to take my own car to the dealer and go back and pick it up vs having a valet service drive my car. I just don't trust many people driving my cars.

Why not? My grandson drove cars for a Subaru dealer. Mostly taking or picking up auction cars or dealer swaps. On one trip he borrowed my GPS and he did not know it, but it registers the top speed. I checked it when he gave it back and he did not abuse the car at all. It had a potential of 140 mph and he only went to 120 mph. See, no abuse!

Oh, he did eventually get fired. He never drove my cars either.

 

[Fros-t]

I wonder how they determine what "additional services" are. If my dealer says come in for a service at 5k miles, which would result in 1-2 extra appointments over 3 years, am I required to pay for the early service or the extra (7th) service? I suppose I'll ask when I cross that bridge

How could that be anymore complicated and what about a 2020 or 2021 model car where do they go. Thank you for sharing that but I'm more confused than ever now.

 

[TurtleBoy]

How could that be anymore complicated and what about a 2020 or 2021 model car where do they go. Thank you for sharing that but I'm more confused than ever now.

Actually I thought they laid it out pretty clearly so everything was covered/clear. The post was from 2019 and any model year beyond that is handled the same as 2019 since that is when Genesis became a separate entity.

 

[Husky]

After being in a discussion last week regarding Valet Service and having work done by Hyundai dealers I decided to see if I could get something official from Genesis Customer Care. We usually refer to a limit of 50 miles for the Valet Service but a forum member was also told last November that the service will be provided for over 50 miles and Genesis corporate would pay the dealer extra. We also have discussed many times that the 2019s and beyond could only be serviced by a Genesis dealer while the 2017/18s can be done by both. We did have a member here move to Idaho and was told by Genesis that he could get the service done at a Hyundai dealership, pay for it and Genesis would reimburse him.

It took numerous emails over a week but I was able to get some information that hasn't been discussed here before and that is a program called "Unassigned Genesis Brand Owner" which handles instances where there is no dealer within the Valet Service Area. Here is the information from the emails on the case that was created by the first email:


I started the discussion with: "The nearest Genesis dealer to me is about 80 miles away. Will I be able to get valet service for scheduled maintenance/warranty work should I purchase a new Genesis?".



They responded: "Thank you for contacting Genesis Motor America. We received your email, however, we are going to need some more specific information. We invite you to reply to this email with more information so that we may further assist you. Please include name, phone number, email address, home address, VIN number and Preferred Genesis Retailer so we can better locate a Genesis retailer. We apologize for any inconvenience this may cause."



Needless to say I was not happy with their reply, asking for additional information, especially a VIN, made me think they didn't want to answer so I replied: "Further assist me? You offered no information to begin with. One would think you would have at least tried to provide an answer to a simple question. I'm considering purchasing and you ask for a VIN (VIN number is redundant by the way), amazing. "



I wasn't sure whether they would answer or not but the next day I did get a reply: "Thank you for contacting Genesis Motor America. We greatly apologize for the previous email requesting further information.

To better assist you, we are requesting information to document the concerns you are having. It provides Genesis Motor America a better understanding of how to provide further information to you. Based on the closest Genesis retailer being 80 miles from you, you have the option to go to the Genesis retailer or find a Hyundai dealership that services Genesis vehicles. We hope this information is pertinent to you and you become a Genesis owner."



I took from this email that I wouldn't get Valet Service but that I could get my 2019 serviced at a Hyundai dealer. To get more information I asked: "This information here is different than anyone that I know of has received so far from Genesis - "Based on the closest Genesis retailer being 80 miles from you, you have the option to go to the Genesis retailer or find a Hyundai dealership that services Genesis vehicles." Can you please give some more details on this? Are you saying that I will not be able to get valet service? As far as taking it to a Hyundai dealer is concerned, everything released so far from Genesis has been that the 2019s and beyond can only be serviced by a franchised Genesis dealer, has that recently changed? I know of one case in Idaho where the owner was told to take to it to a Hyundai dealer for service, pay for the service and then Genesis will reimburse him for that. How would it work in my case, the same way or is Genesis now reimbursing all Hyundai dealers for providing service? I want to make sure everything is clear because this information and conversation will be posted publicly on a forum."



I was hoping that last line didn't keep them from responding since they went silent but the next day they replied: "To better clarify the previous email regarding going to the Genesis retailer which is 80 miles from you or going to a Hyundai dealership that is close. In an instance you are unable to go to the Genesis retailer (being it is too far from home) we have a process we take called "Unassigned Genesis Brand Owner" which allows you to go to a Hyundai dealership to have all services performed as if it were a Genesis retailer with no hassle. We reach out to the National office, in which they will be in contact with the Hyundai dealership to accept the Genesis vehicle being serviced at their dealership.

In some circumstances, when a customer purchases a new 2019 Genesis vehicle and there is no close Genesis retailer close, they have the option of the process explained above. You will receive the services that you are entitled to working with the closest Hyundai dealership. Every Genesis retailer and Hyundai dealership are independently owned and operated so speaking with them directly would be the best option regarding paying for the services and getting reimbursed."



The "Unassigned Genesis Brand Owner" program was something I had not heard of before and appeared to be something that would cover a person in my situation where the nearest dealer was outside the Valet Service limit however I didn't get an answer to what that limit was so I emailed: "Thank you very much for the additional information. I have one more question, what is distance limit for Valter services? Can I get it at 80 miles away or is there a lower, set limit?"



Three days later I had still not heard back from them so I emailed again: "I would like to get some more details on the valet service as well as the "Unassigned Genesis Brand Owner" program. Is there a set maximum distance for valet service? If so, what is that distance? Do some dealers go beyond the maximum? Do all dealers have to provide valet service within that set distance?

As far as the "Unassigned Genesis Brand Owner" designation, when does that become effective? In other words, is that only for customers who live outside the valet service area or could any customer choose to go to a Hyundai dealer even if they could have valet service? Is this something that needs to be set up prior to purchasing the vehicle or is it guaranteed that an owner will get the service either through a Genesis dealer or a Hyundai dealer?

I think that is all for now, thank you for your assistance."



They responded with two different emails, one covering the Valet Service limits and the other giving a lot more detail on the the "Unassigned Genesis Brand Owner" program.

Valet: "There is a maximum limit for valet services which is no more than 50 miles or 1 hour drive time with traffic. Genesis retailers will not go beyond the 50 miles or 1 hour drive time. Due to the low inventory of Genesis loaner vehicles, not all Genesis retailers always have a Genesis loaner available at the time of valet appointments. We always recommend to contact the Genesis retailer to ensure they have a Genesis loaner vehicle available when scheduling an appointment.

You may go to a Hyundai dealership for service if they service Genesis vehicles. Please contact the Hyundai dealership for further information."

Unassigned: "In regards to the "Unassigned Genesis Brand Owner" here are the stipulations:

- Bought their new Genesis Brand vehicle from a Genesis Brand Retailer and has been serviced by this Genesis Brand Retailer, and the Genesis Brand Servicing retailer is now closed.

- Bought their new Genesis Brand vehicle from a Genesis Brand Retailer, but live too far to have their Genesis Brand vehicle serviced at a Genesis Brand Retailer (over an hour away)

- Bought their new Genesis Brand vehicle from a Genesis Brand, have had their services performed by a Genesis Brand Retailer, but now the customer has moved to a city where there is no local Genesis Brand Retailer available (over an hour away)

For 2017-2018 Model-Year Genesis vehicles can be serviced by any Genesis retailer. Further, any willing Hyundai-only dealers can service these vehicles but service valet is not included and Genesis/Santa Fe/Sonata loaners cannot be guaranteed.

For 2019 Model-Year Genesis vehicles can only have service valet, warranty, and the 3/36k maintenance covered by a Genesis retailer.

The Genesis Valet Services Program covers normal factory-recommended scheduled maintenance. Severe use maintenance intervals are not covered by this program. Covered maintenance costs include all labor and parts necessary to complete the factory recommended service. Having your vehicle serviced at the specified time/mile intervals is critical in maintaining long-term durability. Failure to have your vehicle serviced at the specified interval may invalidate the warranty under certain circumstances. If for any reason a service is missed, the Authorized Genesis Retailer will perform the next or missed major service. Some owners may wish to have their oil changed more frequently. The owner must pay for any additional services performed on the vehicle."



I thought those were good, detailed responses so ended the case this morning with "Thank you very much for all of the information. I think everything has been covered now. Have a great day!"


Sorry for the long post but I wanted to include all of the information and the process of getting it. It seems like they have covered the instances where there are no Genesis dealers close by. Obviously it would be smart to check with the nearest Hyundai dealers before purchasing to make sure they service Genesis but hopefully most will. Hope this information helps.

Thanks for posting this. Impressive perseverance on your part. It was clearly a lengthy process trying to get detailed, useful answers from Genesis. My take away is that they've got a long way to go to compete with other luxury brands if it takes this much time and effort just to figure out how/where to get your new Genesis serviced. Not ready for prime time.

 

[Fros-t]

Actually I thought they laid it out pretty clearly so everything was covered/clear. The post was from 2019 and any model year beyond that is handled the same as 2019 since that is when Genesis became a separate entity.

But it's contradictory to what the dealer in CO told me is the policy and what my local Hyundai dealer said is the policy never the less I still believe it's a great car at that price point.

______________________________

Help support this site so it can continue supporting you!

 

[TurtleBoy]

But it's contradictory to what the dealer in CO told me is the policy and what my local Hyundai dealer said is the policy never the less I still believe it's a great car at that price point.

I would imagine that most dealers do not know about this policy as they are not effected. You need to call Genesis to make sure you get the current information.

 

[jgreen]

I would imagine that most dealers do not know about this policy as they are not effected. You need to call Genesis to make sure you get the current information.

Hey TB...You obviously have much love for the brand. Ever since I saw the GV80 Concept a few years ago, I knew I wanted one. The closest dealer is 3 hours away, and they refuse to honor concierge/valet for the 3/36000...The Unassigned Genesis Brand Owner program is very interesting, but my local-30 miles away- Hyundai dealer won't honor or service any Genesis vehicles because they do not have dedicated Genesis service techs....I'm trying to figure out a way to get the GV, but I'm not going to drive 3 hours each way-(imagine needing to borrow a loaner for a day)- and corporate basically says that each dealer is "independent" and can make their own calls....Any ideas on how to get around these roadblocks?