Very concerning all GV70 3.5 sport+

[GV7081]

So I purchased my 2022 GV70 3.5 sport at the end of NOV 2021

After horrible updates from the dealership. I was advised to down grade to a 2.5???

After complaining I received this email.

Good afternoon,



I hope you had a great weekend.



If you are receiving this email you have purchased a 3.5 GV70 Sport or Sport Plus.



Some of you have been waiting a while for your vehicle and I want to say thank you for your patience.



I have been in weekly contact with my Genesis rep on lead times for your vehicles.



He has told me last week that production has been very slow for the 3.5's due to the the amount of chips required. They are produced in Korea where they still have retractions due to Covid which has made manufacturing anything challenging.



I was told your vehicle is more than likely to take a bit longer than the estimated times we previously stated. How long? At this time they are not sure hopefully not too long. There are less than 200 orders in all of Canada.



All 3.5 Sport's Unfortunately Korea is not making them and I recommend you contact me right away for other options. Most of you have ordered the Sport Plus.



This is information directly from Genesis Canada.



Thank you again.


Can anyone confirm this is what was told to them? I live in Ontario Canada.

This sucks. I was told all 2022 would have been completed in April 2022 and here we are.

Horrible communication for a brand that wants to get into the luxury space

 

[dhuhtala]

What?? Wow! That is unbelievable! Their top of the line, flagship vehicle - and they're not making any?? That is completely unacceptable! I have to wonder if they're making them for Korea but not for North America...I hear that from time to time. Most companies are reporting that chips are beginning to become slightly MORE available - but I'm also hearing Hyundai hoarded a lot of them early on so maybe they're running out now. You wouldn't think there would be that many more chips in a 3.5 than a 2.5.

I agree totally - Genesis is really losing credibility with a lack of service, poor communication and now this!

 

[SebringSilver]

I put down a deposit on a Land Rover Defender 110S Carpathian Edition last year and didn't hear so much as a peep from the salesperson or anyone else from the JLR dealership. After waiting almost a year, I called my salesperson last week and discovered he quit 5 months ago and the person who was handed all his files simply couldn't be bothered to follow up with any of the clients because he wouldn't get full commission on those deals.

Honestly my previous purchase experience on a Velar First Edition in 2018 wasn't much better. But at least I got the car that time, so that's something.

Edit: Maybe I should point out that my experience with Genesis so far has been fantastic. Maybe it's because I bought 3 of them in 9 months but they have been really outstanding in terms of customer service.

 

[deewan]

Sorry to hear that you may have problems sourcing your vehicle. I see a lot of posts about how Genesis is failing, or they can't be a luxury brand because of this or that. It's my opinion people need to realize that a lot of the poor communication is caused by the dealer. The email you quoted above is the perceived communication the dealer received from Genesis.

What makes the GV70 and other Genesis vehicles a luxury brand is the vehicle first and foremost. Service and communication completes the luxury brand, but those are things controlled mostly by the dealer, not by the Genesis brand. I for one received amazing communication during my 8 month wait for my GV70 and seemed to received better and different communication that what others had been told by their salesperson. In my eyes, Genesis is making the best out of a bad situation and they are 100% a luxury brand. Everyones opinion will differ, but I again I think a lot of it is perceived luxury that the dealer is the lone factor.

For any slow down of production, the world is a different place and has different rules now with the pandemic and the chip factory fire. It sucks, but there isn't a lot that can done about it in the short term besides coming to understand that sometimes we won't get exactly what we want or when we want it. It was a hard pill even I had to learn too swallow.

 

[dhuhtala]

Sorry to hear that you may have problems sourcing your vehicle. I see a lot of posts about how Genesis is failing, or they can't be a luxury brand because of this or that. It's my opinion people need to realize that a lot of the poor communication is caused by the dealer. The email you quoted above is the perceived communication the dealer received from Genesis.

What makes the GV70 and other Genesis vehicles a luxury brand is the vehicle first and foremost. Service and communication completes the luxury brand, but those are things controlled mostly by the dealer, not by the Genesis brand. I for one received amazing communication during my 8 month wait for my GV70 and seemed to received better and different communication that what others had been told by their salesperson. In my eyes, Genesis is making the best out of a bad situation and they are 100% a luxury brand. Everyones opinion will differ, but I again I think a lot of it is perceived luxury that the dealer is the lone factor.

For any slow down of production, the world is a different place and has different rules now with the pandemic and the chip factory fire. It sucks, but there isn't a lot that can done about it in the short term besides coming to understand that sometimes we won't get exactly what we want or when we want it. It was a hard pill even I had to learn too swallow.

Very true...no manufacturer is really winning right now. It's great to hear a positive story once in a while too! The communication with my dealer hasn't been too bad, but they seem to be away at critical times when I need an update. I do wonder how much information Genesis Canada provides that dealerships just maybe don't take advantage of. Maybe GC needs to take over direct communications with their customers!

 

[SnakeEyes]

I think the chip problem was/is worse than car dealers have let on. Genesis hoarding old chips to deliver vehicles sans HDA2 was a necessary evil to at least produce some cars. I am waiting on a 3.5 Prestige Cardiff/Vanilla beige which according to numerous nationwide search’s is somewhat of a unicorn. Hardly any word from my salesman until recently about a rather large shipment of cars (40+) arriving in the first week of October which is so unusual he thinks it may or may not be real. Have also been watching the Genesis inventory for my area (Southeast) and it has been somewhat devoid of 3.5 gv70’s. All this leads me to believe that under the current circumstances dealers are doing the best they can, Genesis is doing the best they can and salesmen are doing the best they can. I am just glad I am not in the car business now as it must be pure hell.

 

[luck11]

Sounds like they are cutting the 3.5 Sport trim, like they did with the Select trim few months ago....likely the two poorest selling trims for the 3.5 and 2.5 respectively.

My experience started great for the sale and just post sale, but communication since has been non-existent unless I poke 2 or 3 times. Even then, I don't get answers to my questions. I now have a new GEM who is simply unprofessional in his communication compared to my original GEM and lacks total initiative in seeking responses to my questions. Yes, the car itself makes it luxury, but for me its the whole package. The sales experience, the delivery experience, and probably most important, given that is what we will deal with the longest, the after sales service experience. So at the moment, it's souring the "premium/luxury" experience for me. Transparent, regular and good communication makes a world of difference. It's human nature to want information and dead air just causes anxiety. My dealer, at least, simply fails to recognize this or just doesn't care. Frankly, in my 38 years of car buying experience, 3 of those having been "ordered" vehicles, this is my worst....by far. Hopefully the car makes up for it with little or no issues, and service during my 3-4 yrs of ownership lives up to what is promised.

 

[SlimD]

I am in Ontario waiting for a 3.5 sport plus. Ordered early April. I did not receive this email communication. I asked for status in July from my GEM and was told I was sitting at order rank #129 so assume it's slowly getting closer. I really hope its still coming! Communication has been non-existent and disappointing for a new luxury brand.

 

[Newfan]

I agree the vehicle is of luxury caliber. No doubt about that. But also agree that the experience (buying, delivery and communications) is far from it. The price is certainly at the luxury level. I waited 4 months from order to delivery in Ontario Canada. I think that's likely less than the average judging from comments on the forum. Glad I bought 2.5 Advance+ which is middle of the pack. I was on the fence about the 3.5 but in the end could not justify the 11K increase. I probably would still be waiting if I had.

 

[deewan]

The price is certainly at the luxury level.

I would agree the price is more than most budget friendly vehicles, but when you do a comparison against other vehicles in it's class I would say the GV70 is priced very well. I shopped around for a long time before settling on the GV70 and a price of around $61k. Owning a Ford Explorer and really enjoying it, I gave a long look at the Ford Edge ST. Equipped similar to the GV70 the Ford ST cost $57k and lacks a few of the nice features of the GV70. And I can tell you that sitting in the two the GV70 beat the Edge ST in every comfort category. Also owning an Audi, I gave a strong look to the Audi SQ5. In my eyes, the GV70 Sport Prestige compares to the SQ5 Premium plus, which starts at $60,500 in the states, but normally has a sticker price of around $63k. Again, sitting in both, the GV70 was a class above and faster than the SQ5. I also looked long and hard at the Lincoln Nautilus Black Label, which was on par with the comfort and features of the GV70, but has a starting sticker price of $5k more than the GV70.

Considering the 3-years free maintenance with the GV70 and other perks, the GV70 might have a luxury price, but it's a heck of a value compared to the competition.

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[GV70GUY]

How many chips are used in a car?

"Estimates say that there are roughly around 1,000+ chips in a non-electric vehicle and twice as much in an electric one."

Some sites say as much as 3,000. My guess is the 2.5 uses less chips than the 3.5 so they can build a few more 2.5's by not building 3.5's.

 

[luck11]

How many chips are used in a car?

"Estimates say that there are roughly around 1,000+ chips in a non-electric vehicle and twice as much in an electric one."

Some sites say as much as 3,000. My guess is the 2.5 uses less chips than the 3.5 so they can build a few more 2.5's by not building 3.5's.

I think the premise using limited chips where it makes sense is correct, but I don't think engine size is criteria for making that determination. In fact in Canada, the top line 2.5 Prestige has more tech than the base 3.5. I think the primary factor is sales numbers. I bet the best sellers are Advanced, Advance+, followed by the Prestige and the top line 3.5 Sport Plus (in Cda). That's likely why the base 3.5 has been halted, as was the Select trim several months ago. Stop producing the worst sellers and use the chips for those trims that are in highest demand.

 

[dhuhtala]

I think the premise using limited chips where it makes sense is correct, but I don't think engine size is criteria for making that determination. In fact in Canada, the top line 2.5 Prestige has more tech than the base 3.5. I think the primary factor is sales numbers. I bet the best sellers are Advanced, Advance+, followed by the Prestige and the top line 3.5 Sport Plus (in Cda). That's likely why the base 3.5 has been halted, as was the Select trim several months ago. Stop producing the worst sellers and use the chips for those trims that are in highest demand.

I think you're right. The lower end 3.5T model doesn't make much sense when they remove so many features from the 2.5T model that sits a level below it. If you go 3.5, might as well go to the top of the line.

That's maybe why the entry level 3.5T GV70 has been sitting on display at the mall here since February and has not sold yet! Nobody wants to pay $71K CDN for that model with 20K of mileage...doesn't really make sense!

 

[GV7081]

I think the premise using limited chips where it makes sense is correct, but I don't think engine size is criteria for making that determination. In fact in Canada, the top line 2.5 Prestige has more tech than the base 3.5. I think the primary factor is sales numbers. I bet the best sellers are Advanced, Advance+, followed by the Prestige and the top line 3.5 Sport Plus (in Cda). That's likely why the base 3.5 has been halted, as was the Select trim several months ago. Stop producing the worst sellers and use the chips for those trims that are in highest demand.

That is the smart thing to do. But if you have a list of paid customers that have been waiting since Nov 2021. You should finish the orders and limit future orders. Not just stop production and tell them sorry we are focusing on other models