Voice command system on head unit

[wheines]

I had to have a new "head unit" replaced last June and never used the voice commands until last November while on a trip and received the following message..." SDS is synchronizing to user action please try again at a later time".

After trying over the next three weeks and receiving the same message, I brought the car into the service department to have it serviced. When the service writer tried to activate the voice command IT WORKED. I left the dealership but tried again outside their shop and it failed again. I left the car running, called the technician outside where after many attempts it continued to fail. He wrote down the message and said he would have to do some research. I asked that they call me when he had a plan and that I would set up an appointment. They didn't call me for 6 days, so I called them and set up an appointment for 1/14/2013 and they said they would provide a loaner.
For the next two days I have been trying the voice commands and THEY WORKED...so I cancelled the appointment.

Is there something that the dealer can do to correct this problem remotely?

I guess if it fails again, I'll bring it in regardless if it starts working again.

I have a 2009 4.8 sedan with the tech package.

Any advice (other then getting an r-spec)?

 

[mikec]

My 2009 Tech has never done this but other folks have made similar complaints. I'll bet you do not have an XM subscription, right? Many folks had properly working Tech packages until their XM trial expired, then the voice command stuff went stupid. After several weeks it magically cures itself. The problem is... once a year, typically around the holidays, XM does a marketing campaign basically allowing free XM by re-activating expired radio IDs for a while. When that marketing thing expires it's just the same as when the original trial expires: the Tech package goes stupid again. Maybe calling XM and asking them to DELETE your radio ID from their database might prevent problems a year from now.

By the way: the XM receiver is part of the digital amp assembly in the trunk of the car; the XM is not part of the head unit. There was a change to the amp unit a year or two after the Genesis introduction that supposedly helped fix the voice lockup issue now that I think about it. Pulling the main amp fuse (a beefy one) for a while might be a quickie at-home way to reset your XM once the marketing thing expires every year.

That's what I remember reading over the last couple years ago anyway. The Lexicon software is pretty easy to confuse it seems: all the "no sound" issues that cure by leaving the car off for 20 minutes or so (possibly fixed by a software TSB recently), the voice command stuff locking up when the XM subscription has recently expired, etc.

mike c.

 

[wheines]

Thanks for the info, Mike. I forwarded the info to Pugi Hyundai. If it helps them with other
like problems they have you to thank.
Bill

 

[wheines]

Voice commands work fine now...(for 11 days). Nothing apparently done to fix it OR did XM radio do the right thing.

 

[TimeOut]

Voice commands work fine now...(for 11 days). Nothing apparently done to fix it OR did XM radio do the right thing.

Ask your dealer to apply the TSB 12-BE-012-1 on your car. It will update your Head Unit and Amplifier software. It takes 1 1/2 hours to complete.

I've had this problem and I even got a new Head Unit a couple of years ago. The issue hasn't come back since my dealer applied the TSB on my car last November.

 

[wheines]

Well, tried voice commands today after having them work again for quite a while only to find them failing again.

Called XM radio and they found no record of my account by phone number or radio ID. Tried the 'cancel account' option to be able to speak to a real person. Explained the situation to him and he said he would get it touch
with some one in corporate. After waiting for 8-10 minutes he came back and explained that they have never heard of the problem I had explained but that they would be removing my radio ID from their list. (When and if that really happens). I'll keep trying voice commands for the next few weeks to see when and if they begin working again.

I was told that somene from corporate would be calling me in a few days.

Timeout: Sorry I didn't see your post about tsb 12-BE-012-1 until today.
I'll give XM radio a few days and if no solution becomes apparent I'll call my dealer and schedule an appointment and give him all the info I collected
here in the forum.

Thanks again

 

[mikec]

I'm not sure it's a problem with the XM folks; it seems to be an issue with how the XM tuner & amp module software gets confused when an XM subscription expires. Pulling the big fuse for the digital amp for 20 minutes or so seems to clear the issue however.

Getting your XM radio ID from the car and calling the XM folks to remove/delete that ID from their database prevents future "trial" activations to keep this voice-lockup thing from reoccurring every year.

mike c.