Has anybody had a warranty claim denied on the smart cruise control and/or parking sensors because of scratches to the bumper?
The dealer told me that because there's damage to the bumper--all I can see are scratches, but the service advisor insisted it was flexed and bent out of shape--and the flex in the bumper caused the sensor to flex and break, and therefore they're not covered under warranty.
I asked if there was damage to the sensor, and he said no at first, but when I pressed him and he said there was physical, visible damage. But he couldn't/wouldn't show me.
I understand that if there were actually a substantial impact that it wouldn't be covered under the warranty. But ought the bumper protect the $4500 component placed in it from little bumps and scratches?
Will I have any luck with another dealer or HMA, or should I just accept that I won't have cruise control?
The dealer told me that because there's damage to the bumper--all I can see are scratches, but the service advisor insisted it was flexed and bent out of shape--and the flex in the bumper caused the sensor to flex and break, and therefore they're not covered under warranty.
I asked if there was damage to the sensor, and he said no at first, but when I pressed him and he said there was physical, visible damage. But he couldn't/wouldn't show me.
I understand that if there were actually a substantial impact that it wouldn't be covered under the warranty. But ought the bumper protect the $4500 component placed in it from little bumps and scratches?
Will I have any luck with another dealer or HMA, or should I just accept that I won't have cruise control?
