Water in Headlights-Dealership wont repair

[Marleymon]

Dealer installed last Friday.. under warranty 2022 gv70 30k miles

 

[tomashek]

I had case reported in March, headlight was to be replaced, but it was on backorder. Then they said they have TSB. They have done it and it didn’t help at all, same issue. Now Genesis says that they won’t replace as in their words - “moisture buildup is considered acceptable”, they denied replacement claim.
Now I have to call Genesis customer service and argue with them to replace clearly defective and failed part, under warranty.
To say I’m disappointed with the brand is understatement…
How is it possible that some dealerships replace it no problem, and others won’t saying Genesis Canada denied the claim?

 

[Nabber]

I had case reported in March, headlight was to be replaced, but it was on backorder. Then they said they have TSB. They have done it and it didn’t help at all, same issue. Now Genesis says that they won’t replace as in their words - “moisture buildup is considered acceptable”, they denied replacement claim.
Now I have to call Genesis customer service and argue with them to replace clearly defective and failed part, under warranty.
To say I’m disappointed with the brand is understatement…
How is it possible that some dealerships replace it no problem, and others won’t saying Genesis Canada denied the claim?

Not a lot of integrity in this business, especially at the dealership level. There are some great ones for sure, but you never know going in what your gonna end up with.

 

[Londoner01]

I had case reported in March, headlight was to be replaced, but it was on backorder. Then they said they have TSB. They have done it and it didn’t help at all, same issue. Now Genesis says that they won’t replace as in their words - “moisture buildup is considered acceptable”, they denied replacement claim.
Now I have to call Genesis customer service and argue with them to replace clearly defective and failed part, under warranty.
To say I’m disappointed with the brand is understatement…
How is it possible that some dealerships replace it no problem, and others won’t saying Genesis Canada denied the claim?

I had the same problem with moisture in one of the headlights. 2021 GV80 Prestige, 3.5T in London Canada. Dealer took a picture of the problem, submitted to Genesis Canada. Genesis approved and replaced headlight, no problem. My 2021 was about 2-3 years old when this happened.. I think it is more of a dealer problem than Genesis Canada.

 

[tomashek]

I had the same problem with moisture in one of the headlights. 2021 GV80 Prestige, 3.5T in London Canada. Dealer took a picture of the problem, submitted to Genesis Canada. Genesis approved and replaced headlight, no problem. My 2021 was about 2-3 years old when this happened.. I think it is more of a dealer problem than Genesis Canada.

Just crazy bad ownership experience…
2022 GV70 with 84k, they just denied replacement claim. I called dealer and asked to resubmit claim, stating that I’m worry that headlight will fail completely with repetitive moisture condensation cycle - as I’m getting close to 100k warranty threshold.
Next step after that is calling Genesis customer service and complain…. What a headache for such an obvious part failure….

 

[tomashek]

Called Genesis Canada, explained the issue and what has been done so far.
They said they will investigate it and get back to me. We’ll see how this goes….
Moisture in the headlight seems to be staying now for longer and longer. Now it’s 3 days after rain and it not disappearing at all.

 

[Marleymon]

Called Genesis Canada, explained the issue and what has been done so far.
They said they will investigate it and get back to me. We’ll see how this goes….
Moisture in the headlight seems to be staying now for longer and longer. Now it’s 3 days after rain and it not disappearing at all.

Have Corp. Genesis make an appt to your dealer. They did a 1 hour test with lights on. No evaporation they replaced under warranty.

 

[tomashek]

Have Corp. Genesis make an appt to your dealer. They did a 1 hour test with lights on. No evaporation they replaced under warranty.

Maybe that is what I’m going to do next. I’ll wait for Genesis to get back to me first..

 

[tomashek]

Update: Genesis Canada warranty department have just denied claim for the 3rd time, despite me giving them 7consecutive days pictures of the headlight. Moisture stays permanently now, doesn’t go away anymore, it looks like this… This is completely nuts, I’m left truly speechless by their customer treatment.
FWIW, Genesis Customer Experience is still fighting for it, requesting review of the denial… we’ll see how it ends…

 

[Jlapaglia]

Sorry to hear about your experience, it shouldn’t be this much of a headache. I’m not sure if it’s worth it or not depending on how much water gets in there but you may want to look into replacing the moisture absorbing packs in the headlights. It may help clear them up some for you while you are dealing with this.

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