Wish I had known

[vicdary1]

I bought a new 2022 GV70 last year. I loved it. It was pretty, comfortable and fast. Nine months into ownership, the limited slip differential light came on. I called the dealer and they warned me not to drive it so they towed it to the dealership where it sat for almost a month waiting for a part to fix it. I got the car back and within a month, the light came on again. They towed it to the dealership where it sat for another month waiting for a different part. They sent it back to me. Within the first 15 minutes of driving the light came on again. During all this I am in touch with the dealership who informed me that they were hindered from doing what they thought was necessary to fix my car. Apparently there is a protocol to follow to prevent the dealership from taking advantage of warranty issues with new cars. I was then in touch with "corporate" where I was assigned a case manager. Within a month of my complaining, I got a letter from corporate offering to buy my car back. The term "lemon law" was never mentioned in the letter. I was very pleased with their generosity. Within days of receiving that letter, a teenage girl ran into me and totaled my GV70. Genesis took the offer to repurchase off the table. I complained to my case manager that the car was still a lemon and Genesis should still honor their commitment to repurchase. That's when she told me that the lemon law was never part of the deal. They were just being nice. I suggested that since my car was in the shop for 2 of the 13 months I owned it that Genesis could pay me that same percentage of the price of the car. An attorney told me they were legally off the hook. I feel like Genesis just gave me the finger. So my compensation is the satisfaction that you now know what they did to me. I will never buy another Genesis and advise you to do the same.

 

[SuperKing]

I think under those circumstances, any manufacturer would do the same. They offered to buy the car back but the car was written off in an accident. You should get reimbursed by your insurance company, why would any manufacturer buy back a wrecked car? How did the accident even happen when they told you not to drive with that LSD light on?

 

[EdP]

I bought a new 2022 GV70 last year. I loved it. It was pretty, comfortable and fast. Nine months into ownership, the limited slip differential light came on. I called the dealer and they warned me not to drive it so they towed it to the dealership where it sat for almost a month waiting for a part to fix it. I got the car back and within a month, the light came on again. They towed it to the dealership where it sat for another month waiting for a different part. They sent it back to me. Within the first 15 minutes of driving the light came on again. During all this I am in touch with the dealership who informed me that they were hindered from doing what they thought was necessary to fix my car. Apparently there is a protocol to follow to prevent the dealership from taking advantage of warranty issues with new cars. I was then in touch with "corporate" where I was assigned a case manager. Within a month of my complaining, I got a letter from corporate offering to buy my car back. The term "lemon law" was never mentioned in the letter. I was very pleased with their generosity. Within days of receiving that letter, a teenage girl ran into me and totaled my GV70. Genesis took the offer to repurchase off the table. I complained to my case manager that the car was still a lemon and Genesis should still honor their commitment to repurchase. That's when she told me that the lemon law was never part of the deal. They were just being nice. I suggested that since my car was in the shop for 2 of the 13 months I owned it that Genesis could pay me that same percentage of the price of the car. An attorney told me they were legally off the hook. I feel like Genesis just gave me the finger. So my compensation is the satisfaction that you now know what they did to me. I will never buy another Genesis and advise you to do the same.

So, car was totaled and the insurance company paid you what they consider the value. I think the legal term for that is you were "made whole". I'm sure a lawyer here will correct that

Sorry you had problems and missed a good buy back deal but not their fault. Sorry, but your advice does not affect me. Maybe they will give you a good deal on a new one as a courtesy.

 

[PMCErnie]

Wish I had known the subject of this thread.