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Genesis Forum: Bad Dealer Experience
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  1. #1
    edward301 is offline Registered Member What I drive: Equus Ultimate
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    Angry Bad Dealer Experience

    Members don't see this ad
    Wish I could say good things about Equus service, but I can not.

    We have two Hyundai dealers here, the Round Rock Hyundai is horrible,
    do not return calls, can't answer questions, appointments hard to get,
    the actual service work is good, but everything else is bad.

    The second dealer South Point Hyundai is somewhat better, but
    it takes weeks to take car in, rarely have loaners, takes a while
    to call you back, but at least they do. Their Concierge is weak.

    I am on my 3rd Equus, and this is my last, the car is good, but
    the dealer experience stinks. I do not keep cars long, which is
    why I have had 3.


  2. #2
    gofast is offline Getting familiar with the group... What I drive: Genesis 5.0 V8 R-Spec Sedan
    I live in Temple, TX
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    Default Re: Bad Dealer Experience

    I bought from RR Hyundai and service has been top notch for me. My service advisor Brandon, always returns calls within 15 to 20 minutes. I can not say one bad thing about them. I have a 2013 R-Spec Genesis sedan and am very happy with it, although I have been looking at the Equus and really like that car. Hope to have one some day.

  3. #3
    westsiderkg is offline Registered Member What I drive: Equus Ultimate
    I live in Equus Ultimate - SOLD
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    Default Re: Bad Dealer Experience

    Mine stinks too. Only 2 around me. One will also never return my calls, EVER! I reported them to the Equus customer service a few times now since the lack of professionalism really disturbs me. Not sure why Hyundai will not take privileges away from such dealerships?

    If it makes you feel any better the other dealership recently did come pickup my vehicle for service. I told the driver THREE times to be careful with my car since I just put custom wheels on it. Guess what, he curbed the wheels! Idiots. To the dealerships credit, they are attempting to correct the matter...going on 3 weeks now though w/o my car. First and last Equus for me. 99% to do with the service, or lack thereof. That's what sold me more than anything having owned Audi's and Mercedes before. Thought I would move into a new line based on the sales pitch on convenience of service. Thus far its been almost a total failure. I liken it to going to the dentist every time I have to call them. I should have known better though because how can a price driven company tailor to high end luxury customers. Oh well, a few more years in this car and I will move on. Word to the wise, buy local and really see how the dealership treats folks on the service side, as best you can of course, because all the online corporate marketing is not backed up. Good luck out there!

  4. #4
    GODZUKIHOP is offline Registered Member What I drive: 2G Genesis 3.8 V6 Sedan
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    Default Re: Bad Dealer Experience

    Quote Originally Posted by edward301 View Post
    Wish I could say good things about Equus service, but I can not.

    We have two Hyundai dealers here, the Round Rock Hyundai is horrible,
    do not return calls, can't answer questions, appointments hard to get,
    the actual service work is good, but everything else is bad.

    The second dealer South Point Hyundai is somewhat better, but
    it takes weeks to take car in, rarely have loaners, takes a while
    to call you back, but at least they do. Their Concierge is weak.

    I am on my 3rd Equus, and this is my last, the car is good, but
    the dealer experience stinks. I do not keep cars long, which is
    why I have had 3.
    Call them and let them know. Things probably will not change if it does not come from above them.

    Hyundai Motor America
    (800) 633-5151 FREE
    English:Mon - Fri 5:00 am - 7:00 pm PST
    Sat - Sun, 6:30 am -3:00 pm PST

  5. #5
    lacrossewacker is offline Registered Member What I drive: Genesis/Equus In His/Her Dreams (Doesn't own one yet)
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    Default Re: Bad Dealer Experience

    That's right, "the squeaky wheel gets the grease"

    I'd just speak with the manager. You bought a luxury car, you should at least expect a premium level of service.

  6. #6
    Mark_888 is online now Registered Member What I drive: 1G Genesis 3.8 V6 Sedan
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    Default Re: Bad Dealer Experience

    Quote Originally Posted by edward301 View Post
    I am on my 3rd Equus...
    Have you ever thought about just getting your car washed instead of buying a new one every two years?

  7. #7
    edward301 is offline Registered Member What I drive: Equus Ultimate
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    Default Re: Bad Dealer Experience

    Quote Originally Posted by GODZUKIHOP View Post
    Call them and let them know. Things probably will not change if it does not come from above them.

    Hyundai Motor America
    (800) 633-5151 FREE
    English:Mon - Fri 5:00 am - 7:00 pm PST
    Sat - Sun, 6:30 am -3:00 pm PST
    Interesting you say this, one time I did call and spoke with the
    General Manager, he was attentive, and said he would have the
    service manager call me. Never did hear back from anyone.

    I did get a call from a salesman from Round Rock Hyundai asking
    if I was interested in a new car, did not want to be rude, so I said
    yes I am, but not from Round Rock Hyundai.

    Took my daughter to Houston to get her a new Escalade, the Caddi
    dealer was fantastic, on their lot they had a 2015 Equus Ultimate
    with only 330 miles, Black/Black. He cut me a great deal on the Equus
    since I was buying the Escalade, so I now have my 4th Equus.

    The Equus really is a good car, just need to take the bargain basement
    out of the dealer.

  8. #8
    kn5owa is offline Supporting Member What I drive: 2G Genesis 5.0 V8
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    Default Re: Bad Dealer Experience

    Quote Originally Posted by edward301 View Post
    I did call and spoke with the
    General Manager, he was attentive, and said he would have the
    service manager call me. Never did hear back from anyone.
    If you actually expect a call back from anybody about anything nowadays, you can expect a long wait.
    Drives '06 Sonata LX V6
    2015 Genesis 5.0 V8
    Montecito Blue

  9. #9
    edward301 is offline Registered Member What I drive: Equus Ultimate
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    Default Re: Bad Dealer Experience

    Quote Originally Posted by kn5owa View Post
    If you actually expect a call back from anybody about anything nowadays, you can expect a long wait.
    You are correct about this, and I remember these things, and
    spend my $$ with those that deserve it, that call back among
    other things.

  10. #10
    Gozar is offline Registered Member What I drive: Genesis 4.6 V8 Tau Sedan
    I live in Austin, TX
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    Default Re: Bad Dealer Experience

    Just had my first service done at SouthPoint Hyndai here in Austin.
    Went very well, they showed up on time with a 2016 3.8 Genesis Thu, got it back today with a full detail and free tank of gas. I am happy.

  11. #11
    edward301 is offline Registered Member What I drive: Equus Ultimate
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    Default Re: Bad Dealer Experience

    South Point never has more that one or two G90's in stock, and never with the V8. My Equus needed its first oil change,
    so I called them to see if there was any bulletins, or recalls for the Equus, they did call me back, the Equus did not need
    any work, so I took it to local oil change place since nothing else was needed.

    I did not know the Equus takes 7.6 quarts of oil, must have a big oil pan.

    I do give them credit for calling back, and answering my questions. Looks like they have gotten better.

  12. #12
    Road_Ghost is offline Hasn't posted much yet... What I drive: 1G Equus
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    Default Re: Bad Dealer Experience

    Quote Originally Posted by Mark_888 View Post
    Have you ever thought about just getting your car washed instead of buying a new one every two years?
    That made me chuckle.

  13. #13
    SullyC is offline Registered Member What I drive: Equus Signature
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    Default Re: Bad Dealer Experience

    I have nothing good to say about Lea Hyundai of Albany, NY and Lea of Hartford to not much better. The problem with Hartford is that the General Manger promised to help, never did, and never called back. The real issue was Albany. I had a problem when about 6 trouble lights went on while traveling to a wedding. They took over 4 hours to tell me that they could not find the problem yet and reluctantly gave me a loaner, after my prodding and telling them that they owed me one. I continued to the wedding and when they told me my car was ready, they said I could come pick it up. It was about 2 hours away as I live south of Hartford. When I reminded them about the concierge service they reluctantly said they would take it to the Hartford dealership. They were over 4 hours late meeting me there and never call even though they had my cell number. Even the GM of Hartford could not believe they did that. He was to connect me with Lea management, as I wanted to complain. Nobody ever call. I then contacted Hyundai Customer Service. The should story is that Lea of Albany said that I should be grateful that they got me the car at all. I went ballistic and have stated talking with my regional manager for Hyundai. BTW, my dealer is Meriden Hyundai and their service manager is the best.

  14. #14
    Aquineas's Avatar
    Aquineas is offline Been here awhile... What I drive: Genesis 5.0 V8 Ultimate
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    Default Re: Bad Dealer Experience

    Quote Originally Posted by SullyC View Post
    I have nothing good to say about Lea Hyundai of Albany, NY and Lea of Hartford to not much better. The problem with Hartford is that the General Manger promised to help, never did, and never called back. The real issue was Albany. I had a problem when about 6 trouble lights went on while traveling to a wedding. They took over 4 hours to tell me that they could not find the problem yet and reluctantly gave me a loaner, after my prodding and telling them that they owed me one. I continued to the wedding and when they told me my car was ready, they said I could come pick it up. It was about 2 hours away as I live south of Hartford. When I reminded them about the concierge service they reluctantly said they would take it to the Hartford dealership. They were over 4 hours late meeting me there and never call even though they had my cell number. Even the GM of Hartford could not believe they did that. He was to connect me with Lea management, as I wanted to complain. Nobody ever call. I then contacted Hyundai Customer Service. The should story is that Lea of Albany said that I should be grateful that they got me the car at all. I went ballistic and have stated talking with my regional manager for Hyundai. BTW, my dealer is Meriden Hyundai and their service manager is the best.
    And this type of dealer behavior is why Hyundai spun off the Genesis brand, and will be moving to stand-alone dealerships sooner than planned.
    Genesis Mods:
    Lowering Springs
    20" Wheels
    2x12 Subwoofer
    Stoptech Rotors + Pads
    KDM Headlights
    Rigid Subframe Collar

  15. #15
    tuckerdog1's Avatar
    tuckerdog1 is online now Been here awhile... What I drive: 2015 2G 5.0
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    Default Re: Bad Dealer Experience

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    My experience with Round Rock Hyundai does not mirror the OP's. They have never failed to call back when a call back was necessary. The service department has always been excellent. My business with them goes back to 2010 when we bought a 2011 Sonata. They have only performed one service on the Genesis, but was very happy with it.

    Tuckerdog1
    The pen is mightiest when it is ordering more swords.

    Do not handicap your children by making their lives easy.

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