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Genesis Forum: I hope this isn't a serious problem
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  1. #16
    Aquineas's Avatar
    Aquineas is offline Been here awhile... What I drive: Genesis 5.0 V8 Ultimate
    I live in Georgetown, TX
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    Default Re: I hope this isn't a serious problem

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    Quote Originally Posted by jsmit86 View Post
    Try resetting the unit. There is a recessed button "hole". Insert the tip of a pen or paper clip for a few seconds.
    Sometimes, that will eliminate wonky behavior.
    Wow, you learn something new every day!
    Genesis Mods:
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  2. #17
    wayles's Avatar
    wayles is offline Getting familiar with the group... What I drive: Genesis G90
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    Default Re: I hope this isn't a serious problem

    I stopped by the dealer today and talked with the Genesis tech. They had never encountered a problem like this before and were a little baffled. The tech feels like it's a compatibility issue with my phone, just like a couple of you have suggested. He suggested that I un-pare my phone with the car, then re-pare it and see if the problem goes away. He feels like it's a software issue as opposed to a hardware issue. He also told me there were no new updates for my car but would let me know the minute one was issued.

    They seemed genuinely concerned, just unsure of the cause. He said if it continued to bring it in and they would dig deeper into it.

    Thanks again to all you offered help. I'll keep you updated.

  3. #18
    Riley2323 is offline Been here awhile... What I drive: 2017 G90 Ultimate, Caspian Black
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    Default Re: I hope this isn't a serious problem

    Well fear not. It is probably your phone and the crappy Android update process. You are either too far behind or ahead.

    The iPhone 7 plus is not with out glitches too. Try to watch video via Bluetooth and the sound does not match the video. Problem doesn't exist obviously when no video or if you connect via USB near the wireless charger.

    BMW's was buggy too. iPhone displayed text and emails for about a year and then after an update, the functionality was lost with by a BMW update or an iPhone update.

    It is a tough task for them to have it work with all phones and be cutting edge when not everyone follows the industry standards or tries to introduce the next best thing.

    Try using your phone through the iPod connector and bet there are no issues.

    Also I am not sure if you can still do this or not in Android, but you previously were able to turn certain things off within the Bluetooth connection profile.

    Go into your Bluetooth Genesis connection settings and click on or off the available check marks one at a time. It is probably not the audio streaming or handsfree that is the issue.

    It probably has to do with contact/data syncing if I had to guess.

    I have done in depth troubleshooting on these issues with my HTC phone and iPhone on my BMW. It was always the data syncing that caused the Navitainment system to hiccup.

  4. #19
    wayles's Avatar
    wayles is offline Getting familiar with the group... What I drive: Genesis G90
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    Default Re: I hope this isn't a serious problem

    Quote Originally Posted by Riley2323 View Post
    Well fear not. It is probably your phone and the crappy Android update process. You are either too far behind or ahead.

    The iPhone 7 plus is not with out glitches too. Try to watch video via Bluetooth and the sound does not match the video. Problem doesn't exist obviously when no video or if you connect via USB near the wireless charger.

    BMW's was buggy too. iPhone displayed text and emails for about a year and then after an update, the functionality was lost with by a BMW update or an iPhone update.

    It is a tough task for them to have it work with all phones and be cutting edge when not everyone follows the industry standards or tries to introduce the next best thing.

    Try using your phone through the iPod connector and bet there are no issues.

    Also I am not sure if you can still do this or not in Android, but you previously were able to turn certain things off within the Bluetooth connection profile.

    Go into your Bluetooth Genesis connection settings and click on or off the available check marks one at a time. It is probably not the audio streaming or handsfree that is the issue.

    It probably has to do with contact/data syncing if I had to guess.

    I have done in depth troubleshooting on these issues with my HTC phone and iPhone on my BMW. It was always the data syncing that caused the Navitainment system to hiccup.
    That's great info. Thanks.

    I'll give it a try. Unfortunately (or fortunately) the problem seems to be sporatic, so it may take a while to hit on the answer. I'll keep after it and report back if I hit on the answer. I'm just thankful it appears to be a software glitch and not a hardware issue.

  5. #20
    wayles's Avatar
    wayles is offline Getting familiar with the group... What I drive: Genesis G90
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    Default Re: I hope this isn't a serious problem

    I was able to confirm tonight that my problem with the nav unit freezing is a compatibility issue with my phone. Everything has been fine for the last 1500 miles or so, but tonight the unit froze up again. I turned off the bluetooth on my phone and the system immediately re-set and everything was fine.

    Riley2323,
    I went into the bluetooth settings on my phone, but I am not able to change the data syncing as you suggested. I guess I'll just have to live with it until both systems catch up to one another. As seldom as it happens, it's going to be a really hard problem to diagnose. Fortunately, it's not a major issue.

  6. #21
    jsmit86's Avatar
    jsmit86 is offline Registered Member What I drive: 2G Genesis 3.8 V6 Sedan
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    Default Re: I hope this isn't a serious problem

    Having the dealer look at the system is a good idea in any case. Other things you may wish to try.... remove and re-insert the Map SD card (with the system off) Also do a reset. There is a small pinhole with the switch, typically near the CD slot, or the setup/display button. Do that with the system on.
    2015 Genesis Signature 3.8 AWD
    Montecito Blue/Beige Interior

  7. #22
    wayles's Avatar
    wayles is offline Getting familiar with the group... What I drive: Genesis G90
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    Default Re: I hope this isn't a serious problem

    I don't believe there's a map SD card for the G90 system. When I bought my car, the salesman was looking for my card in the owner's manual packet so he could set-up my maps. When he couldn't find it, he asked the sales manager who informed him it wasn't needed with the G90 system. Also, there is no CD slot or any SD card slot anywhere. Ditto for the pinhole.

    Thanks just the same for the suggestion.

  8. #23
    leggy is offline Been here awhile... What I drive: Genesis/Equus In His/Her Dreams (Doesn't own one yet)
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    Default Re: I hope this isn't a serious problem

    This is off topic but when connecting my Samsung galaxy S6 edge plus through the usb port it does nothing other than charging. I can't copy my songs to the jukebox either. My phone has mirror link but the car doesn't support it.

  9. #24
    ancdmd is offline Hasn't posted much yet... What I drive: 2014 Equus Ultimate
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    Default Re: I hope this isn't a serious problem

    I despise teaser titles.

  10. #25
    wayles's Avatar
    wayles is offline Getting familiar with the group... What I drive: Genesis G90
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    Default Re: I hope this isn't a serious problem

    Quote Originally Posted by ancdmd View Post
    I despise teaser titles.
    Little late to the party, aren't you?

    - - - Updated - - -

    It got you to read it or you wouldn't be here commenting.

  11. #26
    caddyman98 is offline Hasn't posted much yet... What I drive: Genesis G90
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    Default Re: I hope this isn't a serious problem

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    good for you Mark!!!

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