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Genesis Forum: G80 Valet Service
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  1. #1
    Sugrat is offline Registered Member What I drive: Genesis G80
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    Default G80 Valet Service

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    Has anyone used this yet? How did you like it? Did you ask for a loaner? And if so, what loaner did you receive?

    Ask because on my 2015 model, the dealer would always give me a loaner when I dropped the car off but it would be some old model Toyota and not a) Hyundai or Genesis brand or b) a premium vehicle.

    Just want to hear your thoughts on what you have experienced with the G80.


  2. #2
    Mark_888 is online now Registered Member What I drive: 1G Genesis 3.8 V6 Sedan
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    Default Re: G80 Valet Service

    The 2009-2016 Hyundai Genesis did not have concierge service. Dealers were not required to provide any loaners, and if they did it was on their dime (not HMA), except in very unusual warranty circumstances.

    The G80 is a Genesis Motors Vehicle, that has concierge service included. This usually involves picking up your car and returning it to your home. If they have a Genesis loaner available (and you need one) they will provide it, but it is impossible to always guarantee that enough G80's or G90's are available as loaners.

    Once Genesis Motors vehicles are only sold by separate Genesis Motors dealers, separate from Hyundai, then they will be more likely to have Genesis loaners. This is supposed to take place in the next few years.

  3. #3
    onailrof is offline Getting familiar with the group... What I drive: 2017 Genesis G80 V6 AWD
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    Default Re: G80 Valet Service

    I've used the valet service for my G80 once. In my experience, the service centers/dealers were not well versed on the service. While it's easier for me to have my car picked up and dropped off, it was too much of a pain for me to set up, so I use half the service. Now I bring my car in first thing in the morning and get a loaner (usually a G80). I use the valet service to bring my car to me in the PM and then they pick up the loaner. I try to schedule this a few days before and they've had a G80 available on my appointment day. The only time I didn't get a G80 was when I had to change my appointment time the day before. I still got a Hyundai to drive.

    As Mark_888 said, this service started with the 2017 G80s and the dealers don't have to honor it for previous car years/models.

  4. #4
    onailrof is offline Getting familiar with the group... What I drive: 2017 Genesis G80 V6 AWD
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    Default Re: G80 Valet Service

    Sorry duplicate response.

  5. #5
    Sugrat is offline Registered Member What I drive: Genesis G80
    I live in SoCal
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    Default Re: G80 Valet Service

    Thank you for the replies. I understand what you are both saying about the previous editions but I was just saying that it was a "addon" from my dealer, like you buy a genesis from me and when you need service we can give you a loaner...

    But I'm more interested in the G80 service as mine is nearly due so I wanted to know how good/bad it was. I work a distance from the dealer so it going to interesting to see what they do.

  6. #6
    Mark_888 is online now Registered Member What I drive: 1G Genesis 3.8 V6 Sedan
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    Default Re: G80 Valet Service

    Quote Originally Posted by Sugrat View Post
    I work a distance from the dealer so it going to interesting to see what they do.
    You don't have to use the same dealer for warranty (or non-warranty) service as where you purchased a Genesis Motors vehicle in order to get the concierge service. If there is another Genesis Motors dealer that is closer, that might be best for everyone involved.

    Obviously, this does not apply to dealer provided loaners on a Hyundai Genesis, where loaners, etc are completely up to the dealer involved. The only exception has been the 2011-2016 Hyundai Equus, which has had concierge services guaranteed by Hyundai Motor America even before the Equus became the Genesis Motors G90.

  7. #7
    Sugrat is offline Registered Member What I drive: Genesis G80
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    Default Re: G80 Valet Service

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    Quote Originally Posted by Mark_888 View Post
    You don't have to use the same dealer for warranty (or non-warranty) service as where you purchased a Genesis Motors vehicle in order to get the concierge service. If there is another Genesis Motors dealer that is closer, that might be best for everyone involved.

    Obviously, this does not apply to dealer provided loaners on a Hyundai Genesis, where loaners, etc are completely up to the dealer involved. The only exception has been the 2011-2016 Hyundai Equus, which has had concierge services guaranteed by Hyundai Motor America even before the Equus became the Genesis Motors G90.
    Thank you Mark, I didn't know that.

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