In order for a return/exchange to be accepted, it must be unused, not installed, and in the same new condition that you received it in. Returned/exchanged items should also be in their original packaging. Otherwise, there will be a 20% restocking fee.
Returns due to improper installation are the fault of the installer and will not be accepted. Claims for merchandise damaged in transportation must be made with the shipping carrier. Do not discard any packaging so that it can be presented to the shipping carrier. Damage claims must be initiated by the customer. We do not take back used or installed performance parts. There are no exceptions to this rule as we cannot resell a used or installed performance part.
Products that have a manufacturer warranty need to be handled with the manufacturer. However, please feel free to get in touch with me and I’ll assist you to the best of my ability.
Please research all aspects of our products before making your purchase. And please examine products before you install them. Issues of poor workmanship and/or defects must be brought to our attention within thirty calendar days of the date of receipt.
You MUST ship via USPS First Class and get a tracking number. The tracking number must be sent to us so that we can keep track of the shipment.
Returns as described in the first paragraph should be sent to the following address:
The Genesis Store
9314 Forest Hill Blvd, Suite 49
Wellington, Florida 33411