Rey
Registered Member
I am a big fan of Genesis sedans. I drive a lot and have had four of them. The following is my experience with my 2012 RSpec's transmission.
1. Took delivery late last September; and by December had 10K miles on it. Transmission began to delay downshifting into 1st gear on deceleration; and then the downshift was very jerky. Took it Salem, OR dealer for warranty work. Was provided gratus a Genesis 3.8 to drive. This transmission was a new design and there was little experience with its problems. Dealer tried to diagnose the source of the problem within the transmission; and finally Hyundai authorized a new transmission (rebuilt - warranty replacements are often rebuilt units).
2. At 40K (30k on "new" transmission) experienced new problems while on a road trip. Transmission had very hard delayed upshifts from 2-3 and 3-4. Was in Santa Fe, NM at the time. Dealer said this problem was addressed by a TSB that identified a weak pressure sensor as the problem. Naturally, the part was not on the shelf. It took three days to obtain the part. In the meantime, while waiting, decided to seek medical attention for a nagging vision problem. Turned out I had a detached retina requiring immediate surgery, which in turn required at least ten days of static recovery. I digress because Hyundai knew of the medical problem, but this did not affect their progress.
3. The new pressure sensor was installed, but no joy. Seems the fine print of the TSB indicated another part had to be installed with the pressure sensor, and the tech misread. Dealer was quick to apologize and accept responsibility, now picking up our rental car costs. Another delay, this time for a new-rebuilt transmission.
4. "New" transmission was installed, but for some reason it would not accept programming at the dealership. Note, all these transmissions require dealer programming; and transmission problems are not noted in the OBD II systems.
Now, Hyundai corporate was in the loop. Received a very nice phone call from a regional VP who said that Hyundai would do whatever to make this right; and the matter was being reviewed by Customer Service. Hyundai decided to install a brand new transmission. There was a problem locating one in North America. VP said they'd take one off the assembly line if they could not find one in North America, but a transmission was located and flown to dealer in Santa Fe.
5. When I got home several days later received an unsolicited call from Hyundai Customer Service person who said Hyundai would like to do something for me, offering a month's car payment or $750 equivalent, if I would send in my receipts for living expenses. I had every receipt documented, which amounted to $2100. Customer service then offered and paid me the full $2100. I am a happy customer!!
6. Got back to home in Oregon; and now having some driving experience with a 2013 3.8 felt it might be a better choice for me than the RSpec, so I traded my RSpec for the 2013 3.8, and am very happy with the new car.
1. Took delivery late last September; and by December had 10K miles on it. Transmission began to delay downshifting into 1st gear on deceleration; and then the downshift was very jerky. Took it Salem, OR dealer for warranty work. Was provided gratus a Genesis 3.8 to drive. This transmission was a new design and there was little experience with its problems. Dealer tried to diagnose the source of the problem within the transmission; and finally Hyundai authorized a new transmission (rebuilt - warranty replacements are often rebuilt units).
2. At 40K (30k on "new" transmission) experienced new problems while on a road trip. Transmission had very hard delayed upshifts from 2-3 and 3-4. Was in Santa Fe, NM at the time. Dealer said this problem was addressed by a TSB that identified a weak pressure sensor as the problem. Naturally, the part was not on the shelf. It took three days to obtain the part. In the meantime, while waiting, decided to seek medical attention for a nagging vision problem. Turned out I had a detached retina requiring immediate surgery, which in turn required at least ten days of static recovery. I digress because Hyundai knew of the medical problem, but this did not affect their progress.
3. The new pressure sensor was installed, but no joy. Seems the fine print of the TSB indicated another part had to be installed with the pressure sensor, and the tech misread. Dealer was quick to apologize and accept responsibility, now picking up our rental car costs. Another delay, this time for a new-rebuilt transmission.
4. "New" transmission was installed, but for some reason it would not accept programming at the dealership. Note, all these transmissions require dealer programming; and transmission problems are not noted in the OBD II systems.
Now, Hyundai corporate was in the loop. Received a very nice phone call from a regional VP who said that Hyundai would do whatever to make this right; and the matter was being reviewed by Customer Service. Hyundai decided to install a brand new transmission. There was a problem locating one in North America. VP said they'd take one off the assembly line if they could not find one in North America, but a transmission was located and flown to dealer in Santa Fe.
5. When I got home several days later received an unsolicited call from Hyundai Customer Service person who said Hyundai would like to do something for me, offering a month's car payment or $750 equivalent, if I would send in my receipts for living expenses. I had every receipt documented, which amounted to $2100. Customer service then offered and paid me the full $2100. I am a happy customer!!
6. Got back to home in Oregon; and now having some driving experience with a 2013 3.8 felt it might be a better choice for me than the RSpec, so I traded my RSpec for the 2013 3.8, and am very happy with the new car.
