Hyundaitechinfo.com ... where do I find my service history

[rhubarb9999]

So I called two different dealer's service departments to find out what TSBs had been done to my 2010 4.6. Both times I got airhead receptionists who told me they could only give me information on service that was done at their dealerships.

I signed up for one week at Hyundaitechinfo.com but I can't find the area where I enter my VIN and get my service history.

Is it hidden somewhere?

 

[dg_moore]

In my experience, owners' vehicle service history is not maintained centrally by Hyundai. The reps you spoke with may or may not be airheads, but they were correct in indicating that each dealer maintains records separately and can't see other dealers' records.

It looks to me like the Hyundai Service Website only tells you what TSB's exist, but not whether they have been taken care of for you particular car:

"This site contains service information exclusively
applicable for Hyundai vehicles sold in the United States.
After signing up you will have access to:
- Shop Manuals
- Electrical Troubleshooting Manuals
- Technical Service Bulletins"

...Notice it doesn't say anything about your individual service records.

 

[Mark_888]

So I called two different dealer's service departments to find out what TSBs had been done to my 2010 4.6. Both times I got airhead receptionists who told me they could only give me information on service that was done at their dealerships.

I signed up for one week at Hyundaitechinfo.com but I can't find the area where I enter my VIN and get my service history.

Is it hidden somewhere?

I don't have access anymore since they started charging for it, but IIRC it was under "Telematics". Obviously, you need your VIN.

 

[Mark_888]

You can also call Hyundai Motor America's Customer Assistant Center toll-free at 1-800-633-5151.

 

[shaggydee]

You can also call Hyundai Motor America's Customer Assistant Center toll-free at 1-800-633-5151.

New member here. I purchased my '11 Genesis 3.8 four weeks ago. I opted to email Hyundai with the same concerns. They were very prompt with their response.

 

[rhubarb9999]

There does not appear to be a 'telematics' option anywhere I can find on the page.

Maybe they took it out when they started charging for the site.

Shaggydee, what email address did you use and what were your concerns that they responded to?

Thanks

 

[shaggydee]

Rhubarb, the below is a c & p from their reply back. My initial email correspondence was to a different email address and in turn, they provided me with the address below (in bold). I hope that this helps.

"Thank you for contacting the Genesis Customer Connect Center. Congratulations on your recent purchase of your 2011 Hyundai Genesis and welcome to the Hyundai family! We would be more than happy to assist you with the information you are requesting for your new Genesis.

In order to determine if there all campaigns, recalls, and TSB's on your Genesis have been attended to, we offer the following options:

1. You can call our toll-free customer service number at 1877-378-8727. Our Hours of Operation are 5:00 a.m. to 7:00 p.m. Pacific Time Monday through Friday and 6:30 a.m. to 3:00 p.m. Pacific Time Saturday & Sunday. Please provide your Vehicle Identification Number (VIN).
2. You can e-mail us at customersupport@hyundaiequus.com and provide us with your Vehicle Identification Number (VIN) in order for us to locate the information specific to your Genesis."

 

[shagnat]

^^^^ what was the outcome? How specific were they with the provided information?

 

[shaggydee]

^^^^ what was the outcome? How specific were they with the provided information?

Not quite sure if the question was directed to me but if so, the CSR mentioned that all recalls and TSB's had been complied with, in other words, not VERY specific by my definition.
Soon, I'll be bringing it in for the dreaded 'engine rattle' and at that time, I'll ask the service writer the same question(s).