Service Writer / Service Manager Questions

[SH66]

In the past I generally have ended up with the luck of the draw service writer. I was wondering if any of you have ever managed to purposely match up with one that you liked, or to find one you like? Also do any of you find it helpful to reward your service writer or service manager with a holiday gift like a bottle of something they like? I am just looking to be treated fairly, but also so they remember me.

 

[CanukV6]

I have a good relationship with the three Service Techs and the Service Manager at my dealership. I have been known to bring in a box of Donuts when I drop off the car and maybe another for the mechanics in the shop. I know it is appreciated. I also always try to have the same mechanic work on my car. He is a trained Genesis (and Equus) specialist and he knows I am fussy about my car, so he takes the time to explain exactly what they did and detail any problems they found. I have always believed that you should treat people the way you would like to be treated. Service Techs and mechanics are people too.

 

[jimb100]

In the past I generally have ended up with the luck of the draw service writer. I was wondering if any of you have ever managed to purposely match up with one that you liked, or to find one you like? Also do any of you find it helpful to reward your service writer or service manager with a holiday gift like a bottle of something they like? I am just looking to be treated fairly, but also so they remember me.

If I need to bring the car in so often the service writer and I become pals, I won't keep it.

 

[Midnightsun]

If I need to bring the car in so often the service writer and I become pals, I won't keep it.

Same here. After 4 years of Gen 1 I went to the dealer maybe 3 times for warranty work. (defective headlamp housing, worn seat rail, defective amp replaced) Heck I don't even bother going there for oil changes or brakes or any regular maintenance item. Just seems to take forever to have anything done. As mentioned if I needed to go there regularly because of issues I would change brands in a heartbeat.

 

[CanukV6]

Usually not visiting for 'issues', just regular maintenance. This is my third Genesis and both my daughters also have Hyundai vehicles, so having good relations with the Service staff seems like a good idea to me. If there is any question regarding an item being covered by warranty or not, it is good to have the service department on your side when discretionary decisions need to be made.

 

[amartz]

1st: 2009 3.8 V6, Cabernet/Cashmere, with Tech Package. Returned at Lease End. 119,750km (74,850 miles).
2nd: 2012 3.8 V6, Twilight Blue Pearl/Cashmere, with Tech Package. Returned at Lease End. 105,000km (65,625 miles).
Current: 2015 3.8 V6 Casablanca White/Beige Two-Tone, with Luxury Package.

How do you like your 2015 vs. the 2012 you had?? (Yeah, I know, it's got the new car smell... ;-) )

 

[CanukV6]

I love the new interior design and the more comfortable seats (not that the Gen-1 seats were bad - except for the wrinkling leather), the ride is a huge improvement and the headlights are much better for some reason. Now I have got used to it, I prefer the touchscreen interface rather than DIS and the Instrument display has more functionality. Really like the Panoramic roof - which I never thought I would say. The details like auto folding mirrors, LED lighting and the Logo projection at night are some of the nice touches.
On the slightly negative side, you definitely feel the increased weight (mine is AWD) and acceleration is not as brisk. The (electric) steering feel takes some getting used to as it doesn't seem linear, but the Gen-1 cars were never great in that regard either. The car doesn't seem quite as quiet as the 2012, although it is still far better than most rivals. It may just be the tires and the Panoramic roof that are the culprits.

 

[lobsenza]

I always bring something to the service writer. I can tell you that things magically get covered that wouldn't normally get covered or done. You don't have to do it every time to get remembered. If a marginal warranty item ever comes up, they go the extra mile for you. The same thing with the mechanics.

 

[Midnightsun]

I love the new interior design and the more comfortable seats (not that the Gen-1 seats were bad - except for the wrinkling leather), the ride is a huge improvement and the headlights are much better for some reason. Now I have got used to it, I prefer the touchscreen interface rather than DIS and the Instrument display has more functionality. Really like the Panoramic roof - which I never thought I would say. The details like auto folding mirrors, LED lighting and the Logo projection at night are some of the nice touches.
On the slightly negative side, you definitely feel the increased weight (mine is AWD) and acceleration is not as brisk. The (electric) steering feel takes some getting used to as it doesn't seem linear, but the Gen-1 cars were never great in that regard either. The car doesn't seem quite as quiet as the 2012, although it is still far better than most rivals. It may just be the tires and the Panoramic roof that are the culprits.

Very strange you say this as my 2015 is much quieter than my 2012. Not just a little either.

I know when I drove the V6 Hyundai did emphasize the exhaust note which has been mentioned in several reviews. Is this what you are referring to? The V8 on the other hand does not have the exhaust note sound, dead quiet.

 

[CanukV6]

Very strange you say this as my 2015 is much quieter than my 2012. Not just a little either.

I know when I drove the V6 Hyundai did emphasize the exhaust note which has been mentioned in several reviews. Is this what you are referring to? The V8 on the other hand does not have the exhaust note sound, dead quiet.

No, it is mostly road & wind noise. I find the exhaust quieter than my 2012 when on the throttle. It is not at all bad and I am driving with the cover open on the Panoramic roof whereas I would usually drive my 2012 with the sunroof cover closed. I also think the OEM tires are noisier in cold weather than I remember with my 2012.

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[CanukV6]

I always bring something to the service writer. I can tell you that things magically get covered that wouldn't normally get covered or done. You don't have to do it every time to get remembered. If a marginal warranty item ever comes up, they go the extra mile for you. The same thing with the mechanics.

My thoughts exactly.

 

[uncarich]

I know a driver for local dealer and he told me to ask for a specific tech to work on my car. This tech is expert in Genesis system.

 

[CanukV6]

I know a driver for local dealer and he told me to ask for a specific tech to work on my car. This tech is expert in Genesis system.

I also request a specific mechanic that is the resident Genesis expert to work on my car. Not so critical for simple oil changes, but for anything else I'd rather have somebody who knows what they are doing. Most dealerships have only one or two people trained on the Genesis sedan & Equus models.

 

[jimb100]

I also request a specific mechanic that is the resident Genesis expert to work on my car. Not so critical for simple oil changes, but for anything else I'd rather have somebody who knows what they are doing. Most dealerships have only one or two people trained on the Genesis sedan & Equus models.

Wouldn't the dealership automatically assign the trained Genesis mechanics to Genesis repairs?

In my closest dealership (I don't know what goes on in others) there are 4 service writers. Every time I've been there, and its just a few times, they've been swamped. You get the next available service writer to talk to and they hustle you in and out as quickly as possible.

Same treatment whether it be Genesis or whatever their cheapest model is. Actually, I think a Genesis owner might get treated a little worse as the service writers attitude is that you must be a little uppity if you bought a Genesis. My guess is that this comes from their contact with some Genesis owners.

 

[CanukV6]

In the Hyundai dealership (largest in our area) closest to home that I use frequently, there is only one Genesis expert mechanic. I'm sure they would normally assign him to Genesis Service tasks, but if he is off that day or already tasked on another vehicle, then any of the mechanics could be working on a Genesis. As I said, not really a problem for basic service tasks, but not what you want if the problem is specific to the vehicle.