Support for suspension issues

[CHCCUBS]

Just wondering how bad this issue was and does it affect all cars.

I'm in the market for a 3.8 model, but am wondering now about this suspension issue. I did test drive one this past weekend and the car felt quite solid and stable, but then again I did not have it out the highway. The demo I drove did have a decent amount of mileage on it (about 5000km).

 

[Gimli]

I love the ride of my V8. Proverbial storm in a glass of water.

 

[Mark_888]

Just wondering how bad this issue was and does it affect all cars.

I'm in the market for a 3.8 model, but am wondering now about this suspension issue. I did test drive one this past weekend and the car felt quite solid and stable, but then again I did not have it out the highway. The demo I drove did have a decent amount of mileage on it (about 5000km).

There are several different threads on the subject and lots of posts. It is difficult to summarize them, so I would suggest you read as many as you are willing and able to.

Then take a test drive on a wide variety of roads, both slow and fast. Check the inflation of the tires on the demo. And then test drive the actual car you want to purchase, and decide for yourself.

 

[doug725]

There are many individuals who wish to discount any sort of issue or claim it is blown out of proportion because they personally like their ride or have not observed anything unusual. However, everything I have described I have (and continue to) experience. Others have as as well - many of whom have posted comments or contacted me. I personally have never experienced the good ride in the Genny described by others, but I don't for a minute discount those that enjoy their ride nor do I assume they are lying or exaggerating as they assume I am. That said, I have no idea of the extent of any sort of issue - nor does it really matter how extensive it is if you experience it (or don't).

As Mark says you should test drive the exact same car you would purchase on as many roads as you will be likely to encounter and decide for yourself. You should take it on the highway and not just stick to the dealer enforced route. If you like it buy it.

 

[mk1]

Just wondering how bad this issue was and does it affect all cars.

I'm in the market for a 3.8 model, but am wondering now about this suspension issue. I did test drive one this past weekend and the car felt quite solid and stable, but then again I did not have it out the highway. The demo I drove did have a decent amount of mileage on it (about 5000km).

Overall fantastic once you get used to the somehwat stiff ride. Some here will lead you to believe there is a defect in the suspension...I certainly haven't experienced anywhere near the porpoising effect you've probably read about if you've gone through enough of these discussions.

 

[CHCCUBS]

You should take it on the highway and not just stick to the dealer enforced route. If you like it buy it.

I definitely do plan for a more in-depth and longer test drive once I make my decision.

I know that my current car (Acura CSX) has a rather stiff ride, so I guess it will provide a good comparison on a more in depth test drive of the Genesis. As mentioned though, the one that I did test drive seemed to have a great ride on my short city street test drive (on both good and bad pot-holed and cracked roads).

Thanks for your input.

 

[Mark_888]

Overall fantastic once you get used to the somehwat stiff ride. Some here will lead you to believe there is a defect in the suspension...I certainly haven't experienced anywhere near the porpoising effect you've probably read about if you've gone through enough of these discussions.

I think you are exaggerating somewhat. I only know of one person person who might say the suspension is "defective" and even then I am not sure he would use those words.

The overwhelming majority of those who have commented on the suspension in a negative fashion believe that the suspension is "unsettled" or "jittery" on certain roads, especially for a suspension design of this sophistication (5-way multi-link) and for a car that is outstanding on almost every other respect. Just because it is not defective, does not mean it can't and/or shouldn't be made better on cars that have already been delivered.

 

[mk1]

I think you are exaggerating somewhat. I only know of one person person who might say the suspension is "defective" and even then I am not sure he would use those words.

The overwhelming majority of those who have commented on the suspension in a negative fashion believe that the suspension is "unsettled" or "jittery" on certain roads, especially for a suspension design of this sophistication (5-way multi-link) and for a car that is outstanding on almost every other respect. Just because it is not defective, does not mean it can't and/or shouldn't be made better on cars that have already been delivered.

I'm not sure how I am exxagerating. There are 2 or 3 people here who have complained loudly about the suspension - but only two or three. I agree that the overwhelming majority have commented on a harsh or jittery ride, but overall we really like it. Perhaps my point didn't come accross clearly enough....I'm not suggesting there is a defect and most of us here aren't either.

And yes, I do remember someone saying the word defective. Several times in fact.

 

[Mark_888]

I agree that the overwhelming majority have commented on a harsh or jittery ride, but overall we really like it.

I agree that the overwhelming majority have commented on a harsh or jittery ride, and most would like to see some improvement. Overall we like the car very much.

If overall you like the suspension, if Hyundai were to offer you the 2010 changes on your 2009 car at no charge (I am not saying this will or will not happen), are you saying you would reject the offer?

 

[sandy]

I'm not sure how I am exxagerating. There are 2 or 3 people here who have complained loudly about the suspension - but only two or three. I agree that the overwhelming majority have commented on a harsh or jittery ride, but overall we really like it. Perhaps my point didn't come accross clearly enough....I'm not suggesting there is a defect and most of us here aren't either.

And yes, I do remember someone saying the word defective. Several times in fact.

mk1: You need to be more precise; the overwhelming majority of those who commented, complained of a harsh or jittery ride. The overwhelming majority of owners haven't commented or complained.

Mark: I doubt Hyundai will offer to retro-fit the 2009's but if they did, wouldn't you want to test drive the 2010 suspension before deciding? And how much would you be willing to pay?

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[Mark_888]

Mark: I doubt Hyundai will offer to retro-fit the 2009's but if they did, wouldn't you want to test drive the 2010 suspension before deciding? And how much would you be willing to pay?

I think there is some kind of myth going around that if Hyundai reduced the jitteryness of the suspension that occurs on certain roads, the basic nature of the suspension would change and it would be too soft. That simply is not true, or at least not necessarily true, and I trust that Hyundai can improve things to my satisfaction and keep the firm ride and excellent handling. I am basing this on communications I have had with people in a position to know.

As to how much would I pay to have my 2009 retrofitted, I will defer answering that for now. But considering that one person took a $9K loss on his car after one day (he sold it back to the dealer and bought a LS460 instead), some people would obviously pay for it.

 

[rmwweb]

Have just spent the last 2 hours reading through this thread and have to add my voice to the subject. I've made several posts in the other threads concerning the ride or suspension issue in the past but for some reason I didn't see this particular thread.

I am going on record as being much closer to Doug's experience than those who are happy with the ride. I too have reached the point where I am beginning to dread getting in my car, the ride is that bad.

I was stunned to discover the discussion about the effect of temperature on the ride because I have also noticed the same thing to a degree. However, in the end I've concluded that while there is a noticeable difference between when the car is cold versus warm, it still is just "less bad" when it's warm . Every now and then, it will drive quite nicely and I begin to think it's getting better then wham I'm back to the jitters and the bounce. I actually hit one dip in the road the other day that caused me to let out a "yelp" - something I've never done before.

I believe that a car of this caliber should have a suspension system that is firm but completely unobtrusive. By that I mean that you should always feel securely in control of the vehicle but you don't need to have every imperfection in the road brought to your full attention. With my Genny, I have had to start finding alternate routes because some roads are just too uncomfortable.

I've actually refrained from commenting on the other threads over the last few weeks because I'd reached the point where I could hear my mother saying "if you can't say something nice, don't say anything at all"... I've tried to keep quiet but after reading some of the comments that impugn or discredit the people who are reaching out to the Genesis community for support with what is -for them (and me) a serious problem, I can't stay quiet. With one or two exceptions, the entire experience of leasing the Genesis has, for me, been a disaster and I've come to regret the day I heard about this car.

For those of you who are enjoying your car, congratulations, I'm glad it worked out for you. Like every other person on this forum who has a Genesis, I too love pretty much everything else about the car other than the suspension, but, at the end of the day, the most basic thing about a car is that you need to drive it from point to point and- for me - the Genesis is truly the worst riding car I've ever experienced.

Please forgive me if this post seems like I'm rambling, I've just noticed that it is 4:00AM and I'm probably too tired to be writing sensibly, I'm just letting my true feelings come out.

RW

 

[mk1]

I agree that the overwhelming majority have commented on a harsh or jittery ride, and most would like to see some improvement. Overall we like the car very much.

If overall you like the suspension, if Hyundai were to offer you the 2010 changes on your 2009 car at no charge (I am not saying this will or will not happen), are you saying you would reject the offer?

Great question...I don't know. As you (or maybe someone else stated), what if you decide for the change and it's worse? I'd have to think about that one. At first blush I guess I'd probably stand pat considering I am pleased the vast majority of the time.

I guess we'll just have to wait for the details.

 

[mk1]

mk1: You need to be more precise; the overwhelming majority of those who commented, complained of a harsh or jittery ride. The overwhelming majority of owners haven't commented or complained.

You are correct: the majority of those who COMPLAINED is what I should have siad. But I think we're splitting hairs here

 

[OneShot]

I've been following the Genesis for over a year now, as my current transportation is getting a little tired. I test drove the V6 model was fairly impressed but wanted to wait for the V8. I put a deposit on the for the first V8 Genesis w\tech(Blk\Blk)to arrive at the dealership pending only the test drive prior to purchase. I'm glad I test drove it first, as I was very dissapointed with the ride quality and steering feel. The dealer refunded my deposit (they had people waiting in line for the car that would pay more than I was). Maybe I'm over glamorizing past vehicles, but the 1992 BMW 525 I had seemed to both rode and handle better than the Genesis. The steering "feel" of the BMW was far better also. I have the luxury of time on my side and will wait to see if the 2010's are better. If they aren't I'll bite the bullet and shop more expensive brands.

 

[doug725]

I'm glad you were able to make an evluation and a decision that worked for you!

 

[doug725]

I think whether only 2-3 people are in here regularly complaining is meaningless - because we have chosen to take the initiative to dialogue. If you review this and other forums (and even reviews) you will find dozens and dozens of individual comments about the poor ride characteristics including many who chose not to buy the vehicle accordingly. I myself have received numerous emails. There are two camps of owners. I'd think most most owners tend to be more satifisfied since after driving the car they bought it - clearly nothing bothered them excessively though they may have felt some harshness, etc. There are others like me who were victims of the unpredicatble nature of the suspension and experienced an acceptable test drive ony to be unpleasantly suprised later after living with the car awhile. Or, unfortunately, some did not do an extensive test - chosing instead to believe the hype. I still feel for them.

 

[USMA84]

As a prospective Genesis purchaser, thanks to one and all who have weighed-in on this thread -- postive and negative. Conclusions I am taking away are: 1) thoroughly test drive the car on all possible road conditions and, if possible, in different weather/temperatures, to ensure the ride is to my liking; 2) If #1 goes well, when it comes to the time of purchase, do the same thing with the specific car that is being considered for purchase -- because there appears to be some variability in the tuning/performance of the suspension (QC problem?); 3) the 2010 model may hold-out some home for improvement in this area.

Thanks again!

 

[3587]

I just went on a 130 mile trip the other day... My wife and I were bounced around so much in this vehicle that we both felt sick at the end of the ride... I couldn't even sip my cup of coffee, because at one point, I ended up spilling it on me after hitting a couple bumps in a row... Worst riding vehicle I have ever driven... That is my ONLY complaint about this vehicle... I LOVE IT TO DEATH, but man, that suspension will make you sick! I have 3500 miles on it and most of that is just going to and from work... Thank goodness!

 

[njohnson]

Has anyone brought this up with Hyundai directly or sent someone a link to this thread?