Application error. Unable to use screen

[dab1477]

suddenly my 2014 Genesis screen will not advance beyond agreement screen. Screen cycles from blank, to splash screen, to agreement screen. Will not advance beyond agreement screen. Bottom of screen shows the very top of a computer info window titled Application Error. Unable to see any other text from error window. Every 3-5 minutes screen cycles as if itvis attemptingvto reset. Screen blinks 5 times and returns Application Error window. Have tried Home Button, Blue Link button. No success. Unable 5o navigate past info screen. Agree button disabled. Others show as active, but unable to navigate within Info screen or away from screen. HELP! Thanks.

 

[smirn0ff]

hi friend, maybe you need to factory reset the DIS. But unfortunately you cannot do it if you don't have access to the Settings menu.
In that case - go to the dealer

 

[Bill K]

Use your warranty. Maybe your whole system is shot. (stuff happens)

 

[dab1477]

Use your warranty. Maybe your whole system is shot. (stuff happens)

Thanks Bill. Had to use warranty. "blue screen of death" is a common issue with this radio unit per Service Rep. Most common in Sonata. Looks like similar units used in some Genesis models. Part ordered. Repair in motion.

Hope this helps the next guy!

 

[G-67313]

Thanks Bill. Had to use warranty. "blue screen of death" is a common issue with this radio unit per Service Rep. Most common in Sonata. Looks like similar units used in some Genesis models. Part ordered. Repair in motion.

Hope this helps the next guy!

What was the cost for this?