Android Auto and Apple Car Play

[ksoze]

Here's what Hyundai says: https://autoservice.hyundaiusa.com/PhoneIntegration/MicroSiteTemplate/MicroSiteTemplateFAQ/1938

That link appears broken.

 

[ksoze]

Extremely disappointing - the people who paid the most for the technology on their vehicles are left out in the cold? How does that compute?

Paying more for a car does not equate to the having a tech advantage. BMW, MB and other high end German cars have lagged behind in car tech for years. With Siri eyes Free and an otherwise fine nav unit, I will not lose sleep over not having CarPlay. If it was not on the car when I bought it, I always assume it won't be there. In this case, that may have been the correct decision.

The whole CP and AA thing has been a moving target and a PR nightmare for everyone. While hoisted up as the next great thing years ago, it had missed almost every launch on all cars. Although now appearing on other cars, many less expensive, its absence does not take away from a car still loaded with tech and at a bargain price.

 

[Nikgen]

Which models have the 4.5 AVN system? From Hyundai's home page they list this as coming soon, but say it won't work with the Ultimate Package/DIS upgrade. I have a 2016 with the Signature package so I'm assuming I'll be ok?

Here's what Hyundai says: https://autoservice.hyundaiusa.com/PhoneIntegration/MicroSiteTemplate/MicroSiteTemplateFAQ/1938

Currently Apple CarPlay and Android Auto support are not available for the Hyundai Genesis. Hyundai is working on Apple CarPlay and Android Auto support for 2015 and 2016 Hyundai Genesis models equipped with the Audio Video Navigation (AVN) 4.5 system. Unfortunately we do not have an availability date at this time. Updates for existing customer vehicles require a specific version of the on-board navigation map and we are working to deliver a solution, which will provide the map update, AppleCarPlay and Android Auto support at no additional cost. Due to hardware differences, Apple CarPlay and Android Auto will not be offered for 2015 or 2016 Genesis with the Premium Driver Information System (DIS) Navigation system (system included in the Ultimate Package).

The Premium Driver Information System (DIS) Navigation System (included in the Ultimate Package) is not currently compatible with Apple CarPlay or Android Auto. We will have news on updates to the premium system for future model years, but do not anticipate updates for existing owners.

Wow - Hyundai screws the folks who bought the highest spec model? First with the promise of downloadable apps that did not ever appear (in fact, they actually took away the ones that were there!!!) and now no path for previously indicated Carplay Android Auto Support for us - and they want to be positioned as a premium brand...Really???

... My 2016 is also already developing some sunroof/headliner rattles and, now that I've been driving the car in daylight more and did my first major detailing this weekend, I noticed pretty significant panel alignment tolerance issues on the hood/passenger side front fender. QC is not where it needs to be for a "premium" offering. Between that and the crappy dealer/service experience, my next car will definitely NOT be a Hyundai (and not sure I'll keep this one for long anymore, either?).

 

[MoabGen]

Wow - Hyundai screws the folks who bought the highest spec model? First with the promise of downloadable apps that did not ever appear (in fact, they actually took away the ones that were there!!!) and now no path for previously indicated Carplay Android Auto Support for us - and they want to be positioned as a premium brand...Really???

... My 2016 is also already developing some sunroof/headliner rattles and, now that I've been driving the car in daylight more and did my first major detailing this weekend, I noticed pretty significant panel alignment tolerance issues on the hood/passenger side front fender. QC is not where it needs to be for a "premium" offering. Between that and the crappy dealer/service experience, my next car will definitely NOT be a Hyundai (and not sure I'll keep this one for long anymore, either?).

+1 Hyundai should've said you can spend a few thousand bucks less on the same car to get better technology. Disappointing to say the least. Goodbye Hyundai, hello (insert competitor's name)!

 

[GenesisAWD]

+1 Hyundai should've said you can spend a few thousand bucks less on the same car to get better technology. Disappointing to say the least. Goodbye Hyundai, hello (insert competitor's name)!

 

[ksoze]

Getting a little overly worked up here over a piece of tech

This is the way "premium" cars operate also. It is nothing new that when some new piece of tech becomes available or is shown in demo form, there is not always an upgrade path. Thats tech. Happens on $100K BMW's as well as computers, TV's, etc. If it it isn't on the car when you bought it, then don't get worked up if it never shows. Those who expect more than that by paying more for a premium car will also be disappointed, just with less money in your wallet.

 

[greekgeek]

Getting a little overly worked up here over a piece of tech

This is the way "premium" cars operate also. It is nothing new that when some new piece of tech becomes available or is shown in demo form, there is not always an upgrade path. Thats tech. Happens on $100K BMW's as well as computers, TV's, etc. If it it isn't on the car when you bought it, then don't get worked up if it never shows. Those who expect more than that by paying more for a premium car will also be disappointed, just with less money in your wallet.

A men. It would have been nice to never again try to use the horrid hyundai voice recognition but thankfully iPhone and Google bluelink work fantastically well.

 

[Midnightsun]

Unfortunately tech changes along with features in cars regularly. Just look at what a few years did from Gen1 to Gen 2! Gen 3 will probably have a bunch of improvements and features which are unheard of today. Only way to keep up is to change every 3 years or so.

 

[goochylittlepig]

you paid more than i did for the options your car has that mine does not. i didn't feel they were worth the money, but i did want android auto. now it sounds like i'm getting it. yay!

 

[Nikgen]

Getting a little overly worked up here over a piece of tech

This is the way "premium" cars operate also. It is nothing new that when some new piece of tech becomes available or is shown in demo form, there is not always an upgrade path. Thats tech. Happens on $100K BMW's as well as computers, TV's, etc. If it it isn't on the car when you bought it, then don't get worked up if it never shows. Those who expect more than that by paying more for a premium car will also be disappointed, just with less money in your wallet.

The point is they should have said this from the beginning - instead they led most to believe it would be coming as an upgrade. That is poor customer service and bad strategy for a car brand trying to move upmarket. Maybe they should have focused on redesigning the sunroof instead...

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[ksoze]

The point is they should have said this from the beginning - instead they led most to believe it would be coming as an upgrade.

It's possible they thought it would. Information on CP and AA were all over the map initially and almost very car manufacturer was saying they would have it next week. The long lag (two years) between then and until a few cars actually shipped with it likely means there were technical issues that may have changed the design.

Hyundai, others stumble with Apple CarPlay, Android Auto updates
http://www.extremetech.com/extreme/...umble-with-apple-carplay-android-auto-updates

 

[jsmit86]

To be fair to Hyundai, I don't ever recall seeing a claim that the Genesis would positively get the upgrade for Android Auto, or Car Play. It's not mentioned in the brochures, or the online specs. Hyundai did say that they were planning to support Car Play and Android Auto in a general sense.

Several months ago they also were quoted as saying that AVN 4.x systems might possibly get the upgrade, but that the DIS system update was in doubt.

I can understand being disappointed, but you have to remember that Car Play specs have been a moving target for some time.

 

[Nikgen]

To be fair to Hyundai, I don't ever recall seeing a claim that the Genesis would positively get the upgrade for Android Auto, or Car Play. It's not mentioned in the brochures, or the online specs. Hyundai did say that they were planning to support Car Play and Android Auto in a general sense.

Several months ago they also were quoted as saying that AVN 4.x systems might possibly get the upgrade, but that the DIS system update was in doubt.

I can understand being disappointed, but you have to remember that Car Play specs have been a moving target for some time.

HMA did indicate it was coming "unofficially" - not if... when. They should have kept their mouth shut as they ended up misleading people who contacted them. They also touted the downloadable apps, which they just took away?? I assumed that was a sign Car Play/AA were coming - obviously not. So now I can connect my car to my home wifi network and do what??? Very poor planning and execution on the premium DIS Infotainment system their part!

I'm OK with Siri Eyes Free and Google Search, but wanted to dump the iPhone for an Android and now would give up too much without AA - so I'm stuck with the iPhone.

What I'm more frustrated about is the lack of QC, sketchy build quality/attention to detail I've seen in 2 G2's I've owned. For example, how did a $50K car make it out of the factory with this kind of panel misalignment:

There are lot of things I really like the about the car, but if they can't get this basic QC stuff right, how can I trust the more critical items that I can't see? They will not be successful with this approach. I have had a lot of people complement the car and express interest in buying one - I warn them all off and tell them to wait a few years until Hyundai either learns how to do it right or exits. Otherwise, they are risking getting a buggy car.

 

[AustinTX]

Paying more for a car does not equate to the having a tech advantage. BMW, MB and other high end German cars have lagged behind in car tech for years. With Siri eyes Free and an otherwise fine nav unit, I will not lose sleep over not having CarPlay. If it was not on the car when I bought it, I always assume it won't be there. In this case, that may have been the correct decision.

The whole CP and AA thing has been a moving target and a PR nightmare for everyone. While hoisted up as the next great thing years ago, it had missed almost every launch on all cars. Although now appearing on other cars, many less expensive, its absence does not take away from a car still loaded with tech and at a bargain price.

I disagree with the statement on BMW, MB and other luxury car makers. BMW and Audi pioneered modern car interfaces with iDrive and the MMI system. My 2005 Audi A6 with MMI had better navigation directions and better voice integration than my Genesis does - 10 years ago! The system in the Genesis Ultimate is clearly derived from the Audi MMI system, the controller is almost identical to my 2005 Audi A6. Audi now has fully digital dashboards, CP and AA integration, and a bunch of other niceties - progress (and I didn't expect these things when I got the Genesis).

That's all besides the point though, as the real issue here is that I pay a premium for an "Ultimate" spec car, and according to information on this thread the lesser equipped models are getting an update that the Ultimate model will not be getting (who knows what really happens though, I guess it's wait and see on all aspects of this). That's like paying for a first class flight and getting the coach class meal served in plastic containers. That would equally not feel right to me. When I pay a premium over other offerings, I expect more than Base model treatment for the extra $$$ I am shelling out. I think that's a reasonable expectation.

I agree that CP and AA are features not rolling out as expected on any make, but I am currently on a business trip driving a Sonata (I assume close to base level) rental car equipped with Android Auto. The navigation and voice recognition of that system is levels above the Genesis Ultimate system. If Hyundai had gotten the "Ultimate" system right, this wouldn't really matter, but the navigation and voice recognition are simply not up to par, that's why people are hoping for CP or AA. It would basically fix what I consider to be the Genesis Ultimate's (not sure how well these work on other Genesis models, I never tested that) weakest features. Apparently the map update for the Ultimate system fixes some of these issues, but I am expected to pay $219 for that update just to get a working navigation and voice recognition system. Not acceptable in my book, especially when Google and Apple are providing map updates, software updates, etc at no direct charge to the end user.

I mostly like the car, but after owning mine for several weeks now these things have turned out to be noticeable weak spots that should not be "fixed" at my expense. I'll take Android Auto as a fix - or a free update for the navigation and voice recognition system (not one that costs several hundred dollars).

Details like this and the often weak dealer and service experience people have reported here are things that Hyundai needs to address if they want to become "luxury" or "premium" with the Genesis brand.

Overall, these are true first world problems, just like me driving to a dealership 40 miles away just to see both versions of the Genesis blue next to each other (Ibiza and Montecito?) to pick the right color.

 

[jsmit86]

I've had some issues with my AVN 4.5 system, including lock ups that required replacement. I would have tried firmware first, but according to the service manager there is not any stand alone firmware update. I do know that the new V 9.5 Map software does contain upgraded firmware.

My replacement radio did not come with any apps, and the one that I used, Sound Hound, is not available for download any longer. My other issue is that now the replacement radio has the double back up guide lines. The dealer attempted to reset the unit, and could not get the single lines to stick. So now, another unit is on order.

I had a couple of loaners in the last month or so while they have been sorting this out. The VR on them was better, but still not excellent. They had V9.5 Maps and the associated newer firmware. I'd put them on par with the 09 Sonata and the 13 Azera I owned previously.

I would agree that Hyundai had had some bugs in their systems, but overall I've had better luck with their systems, vs. some of the bugs I have in a Dodge Journey with U-Connect. (generally considered among the most usable systems)

I do agree that Hyundai needs to step up their game if they want to compete with luxury brands. If I was running Hyundai, and there was not any way to update the DIS units, I'd come up with something as a gesture to compensate for the disappointment. Perhaps some free Blue Link, or a gift card for $100 or so.

 

[greekgeek]

HMA did indicate it was coming "unofficially" - not if... when. They should have kept their mouth shut as they ended up misleading people who contacted them. They also touted the downloadable apps, which they just took away?? I assumed that was a sign Car Play/AA were coming - obviously not. So now I can connect my car to my home wifi network and do what??? Very poor planning and execution on the premium DIS Infotainment system their part!

I'm OK with Siri Eyes Free and Google Search, but wanted to dump the iPhone for an Android and now would give up too much without AA - so I'm stuck with the iPhone.

What I'm more frustrated about is the lack of QC, sketchy build quality/attention to detail I've seen in 2 G2's I've owned. For example, how did a $50K car make it out of the factory with this kind of panel misalignment:

There are lot of things I really like the about the car, but if they can't get this basic QC stuff right, how can I trust the more critical items that I can't see? They will not be successful with this approach. I have had a lot of people complement the car and express interest in buying one - I warn them all off and tell them to wait a few years until Hyundai either learns how to do it right or exits. Otherwise, they are risking getting a buggy car.

No offense but uh you bought that car so why complain after the fact? You had every opportunity to inspect the vehicle before buying it. Did you take it to the dealer and ask them to do something about it?

 

[Nikgen]

No offense but uh you bought that car so why complain after the fact? You had every opportunity to inspect the vehicle before buying it. Did you take it to the dealer and ask them to do something about it?

I actually did not buy this car and they are fixing this. Regardless, the point that flew right over your head is that this level of fit and finish passed Hyundai QC...for their premium offering! What does this say about the QC and build quality of the rest of the car? You think this speaks well for your car or any other G2?

 

[greekgeek]

I actually did not buy this car and they are fixing this. Regardless, the point that flew right over your head is that this level of fit and finish passed Hyundai QC...for their premium offering! What does this say about the QC and build quality of the rest of the car? You think this speaks well for your car or any other G2?

Fit and finish is excellent on my gen2 but that's just sample size n=1, just like your experience, so it doesn't speak to anything on my car or any other g2s. The car is incredibly complex and no way will every car be made to perfection, just a fact of life.

The point that went over your head is that you or somebody else paid a handsome sum of money without detecting the defect yet you expect perfection from factory workers making 30 bucks an hour. The fact that they are fixing it for you speaks volumes about the brand.

 

[Midnightsun]

IMHO that cars fit & finish is a cover up of a mishap that was poorly repaired. I seriously cannot see such a flagrant defect from a factory delivered car.

 

[goochylittlepig]

So I think the real question someone needs to ask Hyundai (if they have a reliable contact) is: What is the realistic timeframe for this to roll out to existing Geneses?