Done with Hyundai Genesis

[Jaeger]

Yes, I also mentioned above that it is contracted out.

My point is that if they have more calls than they can handle, and one is for Hyundai and other is for MB, BMW, etc, are they going to take them in order received, or are they going to take them in the order that they think they will cause them the least hassle if they show up late?

Also, even though it is free, I suspect that some of drivers get tips, and they probably know they are not likely to get as much of a tip from a Hyundai owner compared to some other brands.

I'm guessing the local service gets paid the same whether the call is from Hyundai or Lexus. I can't really see them universally prioritizing luxury brands, but of course it's possible. And I also don't think the drivers get to decide on call priority so their tip motivation is likely not a factor.

People tip tow truck drivers?

 

[PMCErnie]

Hyundai Corporate is mailing me a $50 gift card. I had issues with the 2012 Genesis, so if Hyundai wants establish a luxury brand they have to provide optimal service!

This is only your 3rd post in 4 years, but you've done nothing but complain each time. According to your profile you don't even own a Genesis.

 

[jsmit86]

This is only your 3rd post in 4 years, but you've done nothing but complain each time. According to your profile you don't even own a Genesis.

Interesting.... same username also has posted to Lexus and Acura forums and complains about a Lexus GS and an Acura TL.

Seems to have glowing things to say about the Honda Accord though.

I'm not suggesting that the posts may not be valid, but it would be easier to understand "done with Hyundai Genesis" by having some additional perspective and details about his experience.

 

[Corpnupe85]

Jsmit86, are you some kind of stalker? You definitely have too much time on your hands. Lol!!

 

[Corpnupe85]

This is only your 3rd post in 4 years, but you've done nothing but complain each time. According to your profile you don't even own a Genesis.

I never encountered this much scrutiny on the Lexus forums.

 

[Maikeru]

Hyundai, like virtually everyone else, outsources their roadside assistance. Most of the companies that provide that service are pretty bad. I had a flat tire with a Hertz rental car, and after waiting about 3 hours I gave up and changed the tire myself. It was difficult, because it was at night and I had no flashlight since it was not my car. I was out of town on business and could not call anyone that I knew.

Maybe firms like AAA are better, but I guess you have to pay for that.

Yet my wife has had a couple flats over the years with a Toyota, and their roadside service showed up each time within the hour

Calling at 430pm and tow truck coming at 9pm is ridiculous, especially for a so called upscale car

 

[XPO439]

This is only your 3rd post in 4 years, but you've done nothing but complain each time. According to your profile you don't even own a Genesis.

LMAO! Good detective work there sir.

 

[Corpnupe85]

LMAO! Good detective work there sir.

Lol!

 

[Corpnupe85]

Sorry to hear man! What happened to it and why did it not start up after work?

Sounds like you had a really bad experience with the dealership. Can't believe it took that long to get a tow truck.

The battery was defective. The dealership installed a new battery.

 

[Corpnupe85]

Sorry to hear about your trouble but dropping the entire brand because an outsourced tow truck guy was late is a bit extreme.

Did you ever figure out why the car would not start? Dead battery? It would be rare for a new car to not start if the battery and connections are good. If the battery was low you are better off seeing if someone at your work could have given you a jump, even the best roadside services can take 45 minutes to a hour.

The battery was defective. The dealership replaced the battery.

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[Corpnupe85]

My Genny gave a flashing CEL last week. Called roadside - CAA showed up and towed me 15 minutes later. I now have a rental from Hyundai, absolutely free. Issue being fixed under warranty (O2 sensor + oil control valve).

I've had bad experiences and good ones as well. Don't drop the brand based on this. Find a new dealership and take a deep breath. Everything will work out.

Valo soul - thanks.