The Mystery of Disappearing Washer Fluid!

[TroyK]

folks,

this is for those of you that have an htrac genesis and therefore headlamp washers. if for some reason your washer fluid disappears from its reservoir very quickly you might wanna check and see if there is a leak under the headlights.

i recently filled up my reservoir after getting a low fluid light. i used the windshield washers ONCE, and the low fluid light came on almost instantly. i was like WTF! so, i opened the hood and ran the washers again. low and behold nearly a gallon of washer fluid blew out on to the driveway right below the passenger side headlamp! well, i took the car in to the dealership and of course the hose that runs to the headlamp washer had come off. i guess the clamp hyundai uses on that hose to secure it is kinda small. apparently the other headlamp clamp was nice and tight.

anyhoo, just a head's up in case you ever encounter magically disappearing washer fluid and are not sure why!

interestingly enough nobody in the service dept had a clue that some of the genesi have headlamp washers!

 

[MikeyTG]

I'm impressed that there is a low fluid light!

 

[Valo_Soul]

interestingly enough nobody in the service dept had a clue that some of the genesi have headlamp washers!

It's this kind of thing (however small this particular issue might be) that worries me about buying another Genesis. The service and dealer experience just doesn't match the level of vehicle. They don't seem to know much about the cars. I suppose that's what happens when you service 1000 Accents and Elantra's for every Genesis. Hopefully we see a drastic change in the future when the Genesis dealerships really start popping up.

 

[Mark_888]

I suppose that's what happens when you service 1000 Accents and Elantra's for every Genesis.

Only the AWD models have the headlight wipers, and they have only been available since the 2015 MY.

 

[TroyK]

Only the AWD models have the headlight wipers, and they have only been available since the 2015 MY.

the headlights don't have wipers. a raised door on the bumper opens up below the headlamp and sprays the lamp with high pressure fluid to clean it.

 

[Mark_888]

the headlights don't have wipers. a raised door on the bumper opens up below the headlamp and sprays the lamp with high pressure fluid to clean it.

Even more of a reason for a service person to not know about that feature.

 

[TroyK]

Even more of a reason for a service person to not know about that feature.

perhaps, but it's the other things they don't know that are sometimes scary!

 

[Nikgen]

Even more of a reason for a service person to not know about that feature.

There is really no excuse for a service person to not know about the car they are paid to service - but this is my experience with Hyundai and the Genesis: it's a good car but, in general, the dealer network is ill prepared to handle it, resulting in a sub par experience for sales and service.

 

[Mark_888]

There is really no excuse for a service person to not know about the car they are paid to service - but this is my experience with Hyundai and the Genesis: it's a good car but, in general, the dealer network is ill prepared to handle it, resulting in a sub par experience for sales and service.

At the G20 meetings in China today, Obama said something about what you mentioned. Looks like he plans on asking for a special session of Congress to deal with it.

 

[Nikgen]

At the G20 meetings in China today, Obama said something about what you mentioned. Looks like he plans on asking for a special session of Congress to deal with it.

...and the peanut gallery (aka the Hyundai apologist) chimes in with a reply that makes absolutely no sense. Like it or not, Hyundai sales and service is not up to the level of these cars and detracts from the ownership experience (even if the cars cost less).

Why do you respond if all you have to offer is snarky comments?

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[markpoisson]

There is really no excuse for a service person to not know about the car they are paid to service - but this is my experience with Hyundai and the Genesis: it's a good car but, in general, the dealer network is ill prepared to handle it, resulting in a sub par experience for sales and service.

Absolutely agree - my dealer has "looked into" several items including the BlueLink not communicating and a set of replacement door seals with the promise to call me back. I never heard from them. When I had my Infiniti, I never received such poor customer service. Nor did I with Subaru or my SAAB.

I will pre-emptively respond to someone chiming in with a "you knew what you paid for" comment. Yes, I knew full well I got a car from a company that claimed to be climbing the customer service rankings and aspiring to compete with luxury brands. I can tell you that if they continue to allow their dealers to have such poor customer service(I know dealers are independently owned but they still need to adhere to quality standards), they will NOT compete with the likes of Lexus and others. Maybe they will get buyers but those buyers will NOT repeat if they are treated poorly.

 

[Mark_888]

...and the peanut gallery (aka the Hyundai apologist) chimes in with a reply that makes absolutely no sense. Like it or not, Hyundai sales and service is not up to the level of these cars and detracts from the ownership experience (even if the cars cost less).

Why do you respond if all you have to offer is snarky comments?

Are calling me a Hyundai apologist???

I won't let a dealer near my Genesis unless necessary (warranty or recall work). Hyundai dealers can't even perform an oil change correctly. Everyone knows how bad Hyundai dealer service is, and has been stated thousands of times on this forum for the last 8 years.

But I am not worried about dealers techs who are not knowledgeable about some obscure feature that they have never experienced a failure on. They can find out about it when it fails. I worry about the more basic stuff that they do frequently and still can't do right.

 

[Mark_888]

Absolutely agree - my dealer has "looked into" several items including the BlueLink not communicating and a set of replacement door seals with the promise to call me back. I never heard from them. When I had my Infiniti, I never received such poor customer service. Nor did I with Subaru or my SAAB.

I will pre-emptively respond to someone chiming in with a "you knew what you paid for" comment. Yes, I knew full well I got a car from a company that claimed to be climbing the customer service rankings and aspiring to compete with luxury brands. I can tell you that if they continue to allow their dealers to have such poor customer service(I know dealers are independently owned but they still need to adhere to quality standards), they will NOT compete with the likes of Lexus and others. Maybe they will get buyers but those buyers will NOT repeat if they are treated poorly.

I think Hyundai knows that, and is one of the main reasons for creating a new brand, and eventually new dealerships. They will have to pay the Genesis dealers more for warranty reimbursement labor rates, and customers will have to pay more, but that is the way they are headed.

I have explained many times, that Hyundai buyers have traditionally been customers who cannot afford an equivalent Honda or Toyota, and have often first time new car buyers. Hyundai dealers developed a knack of exploiting these kinds of customers and attracted a certain kind of employee to do that.

So the attitude of many Hyundai dealerships and their employees does not fit well with Genesis customers, so either we have to hold our nose when we visit a dealer, or wait until the Genesis dealers are independent from Hyundai dealers. One problem is that the in many cases, the ownership of Hyundai dealers and Genesis dealers will be the same, and usually a fish rots from the head down.

 

[markpoisson]

I think Hyundai knows that, and is one of the main reasons for creating a new brand, and eventually new dealerships. They will have to pay the Genesis dealers more for warranty reimbursement labor rates, and customers will have to pay more, but that is the way they are headed.

I have explained many times, that Hyundai buyers have traditionally been customers who cannot afford an equivalent Honda or Toyota, and have often first time new car buyers. Hyundai dealers developed a knack of exploiting these kinds of customers and attracted a certain kind of employee to do that.

So the attitude of many Hyundai dealerships and their employees does not fit well with Genesis customers, so either we have to hold our nose when we visit a dealer, or wait until the Genesis dealers are independent from Hyundai dealers. One problem is that the in many cases, the ownership of Hyundai dealers and Genesis dealers will be the same, and usually a fish rots from the head down.

Good points. From my perspective, I would apply 'traditionally' to Hyundai buyers prior to the 2009+ era. Since then, at least from my own experience, it's not that I could not afford an equivalent Honda or Toyota, it is that I wasn't even looking at them. I considered a Q50, S4 and a few others and decided to get the Genesis for the value it presented. It's not that I couldn't afford the others, it's that I got more for the money. Unfortunately, with that came a sub-par dealer network. You're spot-on, it's the owners of the dealerships that will need to evolve and change their mindset, otherwise they can not service both ends of the lineup.