mtrot
Registered Member
- Joined
- May 20, 2013
- Messages
- 340
- Reaction score
- 48
- Points
- 28
- Location
- East Texas
- Genesis Model Type
- Genesis GV80
I was at the local Hyundai dealership(Autonation) the other day to pick up my daughter's Sonata, after it had to be towed there, from the service department. My Genesis 4.6 has also been in service there, so I have experience with them on two vehicles. I'm sorry to say it, but they are just not impressive at all.
They are also the Chrysler/Dodge dealership, and it seems like Hyundai is sort of an afterthought around there. And they tell me that the Genesis Motors service will be performed in that same shop, not a dedicated Genesis Motors service department.
First of all, in the case of my daughter's car, they badly need to somehow get more organized. It took them about 20 minutes to figure out whether the ticket had been closed or not, who the service writer was, and to eventually find the key fob. It was ridiculous. Also, as I left the shop, I noticed that the engine light was on. I understand that the engine light being on may have been due to a different problem, but one would think they would take the initiative to find out why it was on and call my daughter about it. So, I went back and they scanned it and were able to clear the warning light. But, that all should have been dealt with proactively.
My Genesis was in that shop for about a month for some warranty work, and to replace the Smart Cruise Control module. Similar to the case with my daughter's Sonata, when I picked up my Genesis after they finally said the work was completed, I pulled onto the highway and -- no cruise control! So, I take it back and put it back into the shop. After another day or two, they said the SCC needed to be calibrated and was now working, which it was when I picked it up again. It's just not impressive at all.
IMO, if Genesis Motors wants to play and succeed in the BMW/Mercedes/Cadillac league, they are going to have to have much better quality control with respect to their service department customer experience.
Now, with regard to Genesis Motors pricing policies. While I was there picking up my daughter's Sonata, I thought I would check out the G80s there in the sales department. This experience was likewise less than impressive. First, the size and general appearance of the facility was sort of low rent looking. Perhaps they are going to renovate and upgrade the place. The two sales guys were nice enough, although one of them didn't seem knowledgeable enough about the G80 and G90 to really answer my questions. The other fellow did seem to know the product in great detail and was very helpful. Upon my asking about the pricing on the G80 and some competitive vehicles, he stated that they cannot and will not discount the Genesis Motors vehicles. His stated reason is that if they start doing that, it will tick buyers off by causing more rapid depreciation of their new vehicles. He seemed to claim that Genesis Motors will not allow any discounts to be offered. Does anybody know if that is true? Any other observations on experiences at other dealerships?
They are also the Chrysler/Dodge dealership, and it seems like Hyundai is sort of an afterthought around there. And they tell me that the Genesis Motors service will be performed in that same shop, not a dedicated Genesis Motors service department. First of all, in the case of my daughter's car, they badly need to somehow get more organized. It took them about 20 minutes to figure out whether the ticket had been closed or not, who the service writer was, and to eventually find the key fob. It was ridiculous. Also, as I left the shop, I noticed that the engine light was on. I understand that the engine light being on may have been due to a different problem, but one would think they would take the initiative to find out why it was on and call my daughter about it. So, I went back and they scanned it and were able to clear the warning light. But, that all should have been dealt with proactively.
My Genesis was in that shop for about a month for some warranty work, and to replace the Smart Cruise Control module. Similar to the case with my daughter's Sonata, when I picked up my Genesis after they finally said the work was completed, I pulled onto the highway and -- no cruise control! So, I take it back and put it back into the shop. After another day or two, they said the SCC needed to be calibrated and was now working, which it was when I picked it up again. It's just not impressive at all.
IMO, if Genesis Motors wants to play and succeed in the BMW/Mercedes/Cadillac league, they are going to have to have much better quality control with respect to their service department customer experience.
Now, with regard to Genesis Motors pricing policies. While I was there picking up my daughter's Sonata, I thought I would check out the G80s there in the sales department. This experience was likewise less than impressive. First, the size and general appearance of the facility was sort of low rent looking. Perhaps they are going to renovate and upgrade the place. The two sales guys were nice enough, although one of them didn't seem knowledgeable enough about the G80 and G90 to really answer my questions. The other fellow did seem to know the product in great detail and was very helpful. Upon my asking about the pricing on the G80 and some competitive vehicles, he stated that they cannot and will not discount the Genesis Motors vehicles. His stated reason is that if they start doing that, it will tick buyers off by causing more rapid depreciation of their new vehicles. He seemed to claim that Genesis Motors will not allow any discounts to be offered. Does anybody know if that is true? Any other observations on experiences at other dealerships?
It will be nice if people post their experiences like this, so that others can get an idea what sort of deals are possible for dealers to make.
