Playing devil's advocate, with a 6,200-or-so owner sample size and no blind selection, I don't think anyone can say for certain what the "vast majority" is or isn't. Nor does that prove or disprove a problem. It could be a manufacturing run issue, limited defect, personal taste, unrealistic expectations, bad roads, and so on.
My personal belief is that I don't think there's a widespread issue, but for all I know, there might be. How many drivers a.) use the internet, b.) know that this site exists, and c.) are willing to post their opinions to a message board? How many of them believe any ride issues are severe enough to comment (vs. not considering the suspension should behave any other way or vs. not thinking they are severe enough to warrant a complaint or service call)? How many of them have ever driven a luxury or sports sedan to have any basis for comparison?
One can point to the press reviews, but how many of their authors spent more than a few hours or days with a test vehicle? How many of them rode around in the back seat of said car? How many of them drove over rough roads? Would any of their opinions change if they drove this car daily for thousands of miles?
Even if there was a poll set up here, because it's not scientific, it wouldn't prove anything. It's based on those who see the poll and decide to participate. Let's say you have 100-0 in favor of no complaints. That's probably less than 2% of North American Genesis owners, and that could be just blind luck.
But if there were a poll set up, I'd request a third option for "sort of happy." I'd certainly like the Genesis to handle washboard or sectional roadway conditions better than it does. There is some see-saw like bouncing that causes the car to visibly move where other high-end cars over the same roads don't have any visible movement because the suspension system is absorbing the bumps. I wouldn't complain if Hyundai were able to adjust that on my car.
I don't disagree with most of what you said....... unfortunately on here we are dealing only with people who frequent this site.......... so we are limited in what we can resolve....... I can tell you.... as frustrated as the people are who are having suspension issues......... I am just as frustrated hearing them disparage the car considering I haven't experienced this......... so I am as interested as anyone to get to the bottom of this......... It is comments like the one you just made about there are some high end cars that don't see saw over bumps that muddy the water........ what do you base that comment on........ what you see when you drive down the road......?....... this is hardly scientific........... the only way to solve this would be to lock 40 of us in a room......... have us all drive each others cars and then compare notes........... then it would be clear if it is real or perception......... of course this is not going to happen ............. I remember reading someone on hear test drove someone elses car who was complaining about the car......... and they reported that there was no issue with the suspension.........I remember reading that the owner said that there was no issue with the suspension on that particular day....... so there you have it........
When someone says the Genesis suspension is harsh and they compare it to a car like BMW or Lexus...... what they are saying is the Hyundai does not compare to the high rollers........... As I have said before..... BMW cannot compare to Lexus in ride quality........ Lexus cannot compare to BMW in driving performance........ A BMW is not a Lexus..... and a Lexus is not a BMW....... A Genesis is neither....... it is what it is............ why do people feel it has to be a BMW or a Lexus to be a good car?.........
