Continental Tire Warranty

[sensazngen]

So I brought my car in for a routine oil change and the dealer told me my rear tires are at 4/32. I have the Continental's on mine which has a 50k miles warranty on them. My car only has 20k so the dealer contacted Continental to see if they would warranty them. Below is there response which I think sucks. Basically the warranty is reduced from 50k to 25k because of our staggered setup for the 5.0. I'm 44 years old and of course enjoy the 420hp but rarely ever let the tires loose. Has anybody experienced the same with premature wear on your Continentals or other brand? What brand have you gone with for your 5.0?

"Thank you for contacting Customer Relations at Continental Tire the Americas, LLC.

The Continental brand tires that are listed in the Limited Warranty are warranted against wearout up to the mileage coverage indicated in the treadwear warranty, even though the actual mileage received may vary because of driving habits and road conditions. If their tires wear out before the stated mileage coverage, Continental Tire will warrant the tire on a pro-rata basis. For their tires to be eligible for the treadwear warranty they need to be evenly worn down to the last 2/32"-3/32" and they have proof of tire rotation every 6,000 miles. If the customer has a vehicle with staggered fitment (different size tires on front and rear axle), the mileage warranty for the tires on the rear axle will be 50% of the standard treadwear warranty. If you have any questions regarding the warranty please contact our office Monday through Friday, 8:30 AM - 5:30 PM ET, at 1-800-847-3349.

For more information in regards to the treadwear warranty please see the link below.
Answer Title: Total Confidence Plan Warranty
Answer Link: http://continentaltire.custhelp.com/app/answers/detail/a_id/787

Thank you,[/COLOR][/COLOR]

 

[Mark_888]

After reading the link you provided, I found the exact language for the Continental mileage warranty they mentioned:

• Tire(s) that have not been rotated at least every 6,000 to 8,000 miles (10–13,000 Kilometers), as evidenced by a completed Rotation Schedule, are excluded from this coverage.
• On vehicles with staggered / split fitments (different size tires on front and rear axle), tires cannot be rotated between the front and rear axle. Without rotation of tires between the front and rear axle, the expected mileage / kilometers before wearout is significantly lower, especially on the rear axle. Therefore, the Mileage Warranty for tires on the rear axle of these vehicles will be 50% of the standard Mileage Warranty for the product line.
• Tire(s) in service for more than 72 months, regardless of mileage, are not covered.

I have no idea about the policy that other tire manufacturers have, but I suspect you can find it on their website.

 

[homeofstone]

The warranty of 50% for vehicles with staggered tires is what I have always seen. I have had BMWs, Mercedes and my current E63 with staggered tire sizes. I have also only got a max of 30,000 miles on rear tires in a staggered set up.

 

[kn5owa]

Bottom line - tire warranties are a joke

 

[homeofstone]

Bottom line - tire warranties are a joke

Not always. On cars I have had in the past I purchased 90k mile warranty tires and they were usually worn out at about 60k miles and were replaced on a pro-rated amount which was a good deal. A set of michelin tires that I purchased in the early 90's came with an unlimited mileage warranty, and I never had to purchase another set of tires for that car( only paid for balancing) which I kept that car for 8 years and over 200,000 miles. Each set of the unlimited mileage Michelins gave me about 55,000 miles with the first set going on the car at about 26,000 miles. Needless to say, Michelin lost money on me.

 

[glennk]

If you choose to stay with a staggered size tires (rotational on the ContiPro TX's), then the tire companies always halve the warranty on the back. I've seen this with every brand. There are other options, as can be seen from Tire Rack's site. If you must have four season tires, there are 6 Ultra High Performance Tires and 1 Grand Touring Tire (OEM ContiPro TX). Limited options due to the staggered pattern. Just make sure you are cognizant of the tires that have a directional tread pattern. These tires can never be rotated. Prime example of a directional tire is the BF Goodrich G-Force Comp2 A/S. Great tire and about $50/tire cheaper than it's Michelin brother (Pilot Sport A/S 3+). Both tires share the same compound, but have different tread patterns. And the Michelin's aren't directional, so you can rotate them.

If you choose to stay with the ContiPro TX's, make sure to get road hazard coverage. These tires are unique in the fact that there is a foam compound sprayed inside the wheels. While it reduces noise, it makes very difficult to repair and may require replacement.

 

[lobsenza]

I have had tire warranties and have collected several times. It is prorated. Discount Tire is excellent to work with. Staggered rear tires have a 50% warranty, so it is harder to collect on them.

- - - Updated - - -

Sometimes contacting the tire manufacturer yourself helps too.

 

[sensazngen]

If you choose to stay with a staggered size tires (rotational on the ContiPro TX's), then the tire companies always halve the warranty on the back. I've seen this with every brand. There are other options, as can be seen from Tire Rack's site. If you must have four season tires, there are 6 Ultra High Performance Tires and 1 Grand Touring Tire (OEM ContiPro TX). Limited options due to the staggered pattern. Just make sure you are cognizant of the tires that have a directional tread pattern. These tires can never be rotated. Prime example of a directional tire is the BF Goodrich G-Force Comp2 A/S. Great tire and about $50/tire cheaper than it's Michelin brother (Pilot Sport A/S 3+). Both tires share the same compound, but have different tread patterns. And the Michelin's aren't directional, so you can rotate them.

If you choose to stay with the ContiPro TX's, make sure to get road hazard coverage. These tires are unique in the fact that there is a foam compound sprayed inside the wheels. While it reduces noise, it makes very difficult to repair and may require replacement.

Thank for the great back in info. I have a full set of winter tires so I really don't need all seasons. My fronts still have 8/32 so my first thought is to purchase two more of the Contipro TX's and by the time my fronts wear out then I would change all 4 to a nice ultra high performance set. That would be the most cost effective at this time.

Any thoughts on if it's okay if I kept the two Contipro's up front and went with some Michelin's or BF Goodrich ultra performance for the rear now?

 

[glennk]

Thank for the great back in info. I have a full set of winter tires so I really don't need all seasons. My fronts still have 8/32 so my first thought is to purchase two more of the Contipro TX's and by the time my fronts wear out then I would change all 4 to a nice ultra high performance set. That would be the most cost effective at this time.

Any thoughts on if it's okay if I kept the two Contipro's up front and went with some Michelin's or BF Goodrich ultra performance for the rear now?

That'll be no problem. If your car had HTRAC, then you really must change all 4 tires at once as there would be a rotational confusion in the AWD module.

Let's face facts, Hyundai is making awesome cars and follows European pattern. Just hope they steer clear of any RFT's. I've driven a many BMW and they really hurt the driving comfort and jack up repair costs. In my mind, the Genesis drives and handles more like a 7 Series but with the price of a 3 Series. Once Genesis gets more street cred, I imagine these awesome deals will dry up.

 

[Midnightsun]

That'll be no problem. If your car had HTRAC, then you really must change all 4 tires at once as there would be a rotational confusion in the AWD module.

Actually in his case it is beneficial. The front and rear tires on the 5.0 have a bigger rear tire than the front when talking diameter. The rear is slightly smaller and therefor as it wears faster the difference between front and rear diameters becomes greater. Changing a worn out rear and keeping half worn out fronts would probably put them dead smack on when talking diameter.

Front 245/40-19 = 26.717"
Rear 275/35-19 = 26.579

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[2015HyundaiGenesisNorCal]

So I brought my car in for a routine oil change and the dealer told me my rear tires are at 4/32. I have the Continental's on mine which has a 50k miles warranty on them. My car only has 20k so the dealer contacted Continental to see if they would warranty them. Below is there response which I think sucks. Basically the warranty is reduced from 50k to 25k because of our staggered setup for the 5.0. I'm 44 years old and of course enjoy the 420hp but rarely ever let the tires loose. Has anybody experienced the same with premature wear on your Continentals or other brand? What brand have you gone with for your 5.0?

"Thank you for contacting Customer Relations at Continental Tire the Americas, LLC.

The Continental brand tires that are listed in the Limited Warranty are warranted against wearout up to the mileage coverage indicated in the treadwear warranty, even though the actual mileage received may vary because of driving habits and road conditions. If their tires wear out before the stated mileage coverage, Continental Tire will warrant the tire on a pro-rata basis. For their tires to be eligible for the treadwear warranty they need to be evenly worn down to the last 2/32"-3/32" and they have proof of tire rotation every 6,000 miles. If the customer has a vehicle with staggered fitment (different size tires on front and rear axle), the mileage warranty for the tires on the rear axle will be 50% of the standard treadwear warranty. If you have any questions regarding the warranty please contact our office Monday through Friday, 8:30 AM - 5:30 PM ET, at 1-800-847-3349.

For more information in regards to the treadwear warranty please see the link below.
Answer Title: Total Confidence Plan Warranty
Answer Link: Total Confidence Plan Warranty

Thank you,[/COLOR][/COLOR]

I have the exact same issue.
Continental was less than pleasant about the fact that their tires are defective.
3-year-old 2nd generation Genesis 5.0 with 14230 miles (tires put on for Hyundai recall at 650 miles) with 2/32 tread left.
These tires are so soft they go out of round overnight.
With 65% credit for front and 30% credit for the rear, dealer quoted $980 plus tax and disposal fee to replace with same tires.
Will never buy Continental tires for any vehicle.

Should probably get together and create class action suit.

 

[Mark_888]

Should probably get together and create class action suit.

If you have tires that cannot be rotated, front to back, and the tire warranty requires that it be regularly rotated that way, you have no chance of winning. This is not a new issue in the auto business.

If you have the need for more then 311 HP provided by the V6, and you need to have 420 HP with the V8, you will pay a price for that.

 

[DWIL80]

I know there are a lot of fans of conti's are on this forum, but I stay away from that brand from a past experience. i had cont extreme DWS's that were obnoxiously loud after only 1 year / 15k miles. They were also cupping inward as per the dealer technician, and conti wouldn't provide any sort of credit towards a replacement set. This was on a 2011 sonata, not exactly a tire shredding car.

 

[Mark_888]

I know there are a lot of fans of conti's are on this forum, but I stay away from that brand from a past experience. i had cont extreme DWS's that were obnoxiously loud after only 1 year / 15k miles. They were also cupping inward as per the dealer technician, and conti wouldn't provide any sort of credit towards a replacement set. This was on a 2011 sonata, not exactly a tire shredding car.

I have heard that about Conti and other brands, that after initial tread wear, they preform poorly. That's why many tire reviews are useless.

Michelin has tire (Premier A/S) that they claim performs well over the entire life if the tire in terms of comfort and safety (but no tire is as good as it was when new).

 

[ThoughtfulOne]

Any recommendations on great tires?

There are quite a few negative reviews on the Canadian website of the Premier A/S and judging by the comments here, replacing Continentals with Continentals is not good advice at all.

 

[Mr. Incredible]

all tire manufacturers have a 50% reduction on the warranty for staggered setups, I ran into this issue with Goodyear on my Camaro, and Michelin on my Lexus, it is what it is.

FWIW, The MICHELIN PILOT SPORT A/S 3+ (W- OR Y-SPEED RATED) has a warranty of 6 years or 45K, but only 50% on staggered setups, but after 34K miles on my Lexus they were still at 7/32, where the Goodyear F1's on my Camaro were at the wear marks at 18K.

I very much liked the Pilot Sport A/S 3+ on the RCF, the car came with the option of Summer High Performance Pilot Super Sport, or the Ultra Performance All-Season Pilot Sport A/S 3+. I opted for the all season as I knew I would never track the car and it was going to be a daily driver..

I have read many threads on the Lexus forums that RCF owners with the Summer tires were at the wear marks within 12K-18K miles, as is the nature of performance summer tires.


I've also had good luck with the BFGoodrich G-force Comp-2A/S I used those on my Chrysler 300c SRT with a staggered setup and got nearly 60K out of them before they hit the wear marks (around 3/32).

just some Ideas.

personally I would stay away from Continentals and I plan and swapping the OEM ones on my new G80 sport as soon as possible, I have read too many stories of blow outs happening within the first 5K miles, both here and on several news sites.

 

[glennk]

all tire manufacturers have a 50% reduction on the warranty for staggered setups, I ran into this issue with Goodyear on my Camaro, and Michelin on my Lexus, it is what it is.

FWIW, The MICHELIN PILOT SPORT A/S 3+ (W- OR Y-SPEED RATED) has a warranty of 6 years or 45K, but only 50% on staggered setups, but after 34K miles on my Lexus they were still at 7/32, where the Goodyear F1's on my Camaro were at the wear marks at 18K.

I very much liked the Pilot Sport A/S 3+ on the RCF, the car came with the option of Summer High Performance Pilot Super Sport, or the Ultra Performance All-Season Pilot Sport A/S 3+. I opted for the all season as I knew I would never track the car and it was going to be a daily driver..

I have read many threads on the Lexus forums that RCF owners with the Summer tires were at the wear marks within 12K-18K miles, as is the nature of performance summer tires.


I've also had good luck with the BFGoodrich G-force Comp-2A/S I used those on my Chrysler 300c SRT with a staggered setup and got nearly 60K out of them before they hit the wear marks (around 3/32).

just some Ideas.

personally I would stay away from Continentals and I plan and swapping the OEM ones on my new G80 sport as soon as possible, I have read too many stories of blow outs happening within the first 5K miles, both here and on several news sites.

The PILOT SPORT A/S 3+ and the G-force Comp-2A/S use the same compound (Michelin owns BF Goodrich) but have different tread patterns. Remember, the G-force Comp-2A/S is a DIRECTIONAL TIRES. Which means, you cannot rotate the tires from side-to-side. The Pilot Sport A/S 3+ can be rotated.

I've owned the Comp-2 A/S on my last car (Taurus SHO) and they were great tires! Noisier but stuck like glue. They held the road in the dry as well as the stock tire (Eagle F1).

I'm planning to get the PILOT SPORT A/S 3+ and hoping that they are just as good.